My first time there but they left a great impression. Well stocked and sales assistants that knew exactly what I was looking for and where to find it.

Always have someone to help you find things and explain them to you!!! Love Cape Ace Hardware!!!

Love this small neighborhood store! All the associates are always so helpful everytime I go there. Highly recommend going here rather than a big box store!

Always have what Im looking for and the staff is so helpful. This past week I needed spray paint for my filing cabinets... found the perfect teal color!

Customer service is always good. The store is filled with knowledge staff who take time to work with you.

Horrible customer service, impolite management, low education on their products and inefficient at assisting well paying customers. Do NOT visit this ACE Hardware location.

Always have what I need. Today it was birdseed.

Its always worth going here.

Bill did a great job helping my find the correct brass fittings and was very knowledgeable and with little information completely understood my problem and what materials I needed. Thanks Bill!

Its not always the least expensive but you cant beat them for convenience and friendly and helpful service. Plus they are a locally owned small business. Ill go there before HD or Lws every time!

Love this local treasure! One of the items my daughter wanted for her birthday was a Yeti cup. Unfortunately, I was unable to get there during operating hours but the owner picked up the phone and said sure, come on over, Im here and Ill let you in. Not going to get that at Home Depot or Lowes! Nor will you get the customer service each and every time I go there. Everyone is pleasant and eager to help you find what you are looking for! Thank you Melissa!

I’ve used this store for the last 6 years now, and they’ve always been very helpful. However, yesterday I went in to pick up a few things. I had just picked up my toddler from school, and he was with me. I was picking up some mounting hardware when my boy lets me know he needs to go potty. I ask if there’s a bathroom and I’m lied to no. So I hurry and get my articles and head to the register. I tell the registrar that my boy needs to use the restroom and she does try to help, but her superiors refuse, telling me to go to Subway. Needless to say, it didn’t work out. It’s sad cause I try to use the small guy over the big guy as most as I can. But this lack of attention to the customer is unacceptable. I understand if there’s a policy of no public restrooms, but this is a toddler we’re talking about. When you’re up against the big dogs, service makes the difference, and this experience will make me think twice about using this store again.

Love going here, they always have what am looking for

This store is amazing because of the employees. They always go the extra mile to help you find everything you need. No need to drive to the larger stores in Annapolis, they have pretty much everything you need .

Its annoying how many times I get asked if I need help. Its also hilarious your search bar is hard to find on mobile. Why is that hilarious? You missed out on a $7,182.44 order. HahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahahHahaaaa.Stop asking the same person 20 times if they need help and Ill stop ignoring you face to face while your talking and I look at you saying nothing. You guys dont know how to handle that. Lololol

Ken has always been so helpful each time I visit the store, making me feel appreciated as a customer, wanting to make my experience a positive one. I had to write this review, hoping it helps Kens career with Ace Hardware.

Extremely knowledgeable staff and super friendly. Always a good experience.

They ALWAYS VERY HELPFUL WITH GREAT ATTITUDES . Great place to go

I am a frequent patron of this store. The customer service is always stellar and beyond compare. However, today, a customer service representative went above and beyond. Jermaine asked me if I would like assistance and everything went smoothly from that moment on. I did not have to think at all; Jermaine did it for me. He swiftly and efficiently found everything I needed and got me out of the store within 20 minutes. I always have a pleasant shopping experience when I go to Cape Ace but today was definitely exceptional.

Friendly and very helpful staff. Down to earth people and they have a huge variety of stuff. If you can get it here skip the big box stores.

Ken the manager and the staff in the paint department was super helpful

Cape Ace is a great asset for the community. You walk in and are immediately greeted by 2-3 employees, asking how they can assist you. Try getting that kind of service at Home Depot or Lowes. While the prices might be a bit higher than the competitors, the level of convenience for the community on top of the level of customer service definitely make up for it.

Great spot for the local community and definitely a necessity due to the distance of another hardware store. I believe most of the staff lives in the neighborhood which adds to the charm. It doesnt always have everything; however it does carry items to fit most Cape homes. Glad its here!

Always neat and clean and some body to help you find what you need

I recently moved here from Annapolis city. The reason I moved here to the outskirts because I could not stand the congestion, and behavior of Annapolis city. Today I walked in to buy a gutter drain extension and I was very pleased with the staff. Everyone asked if I needed help(no joke literally everyone) Im so glad I moved into such a friendly community! Great job guys for making my first retail experience here a great on!!!

Great people! I am usually asked multiple times per visit if I need help. The team is always able to assist in answering my questions.

Very nice, well organized, friendly store. Large selection of everything you could need. So happy they are here to service the community.

Fantastic hardware store with a neighborhood feel. Staff is always friendly, helpful, and knowledgeable. They always seem to have the item I need.

The people make the store. Without the endless lessons and advice from the staff I wouldnt have been able to renovate my bathroom, fix my washer, build a walk-in or any of the 100s of small fixes I have required over the years. They have a huge help desk but they dont even need it b/c the employees are all over the place helping at every turn. My house says Thanks!

Always helpful and knowledgeable. Always greeted and directed to what I need by isle number with in 5 minutes of walking thru the door. Friendly helpful team.

Cape Ace always has new, and unique items for DIYers and has a great layout... customer service is exceptional and store is spotless. This is a truly cool hardware store with something to offer everybody who stops in

Cant say enough good things about how accommodating, helpful, knowledgeable and useful the employees here are; the store is well stocked, intelligently laid out and always clean. Absolutely our favorite hardware store, above any big box retailer or other equivalent.

Love my local Ace Hardware. Always well stocked, the folks are cheery and helpful.

Great service, always helpful and everyone who works there knows where everything is. Skip home depot and shop here for your home needs. Its a no brainer.

Great customer service.

Very friendly staff, and by far the most helpful employees of any hardware store Ive ever been to.

Very helpful staff. If they dont have it, they can order it. Love their paint,too!

Great place for hardware

The staff could not have been any friendlier! The store is clean and organized. I will definitely go back!

Ive come in here on many occasions, usually for something that I need in a pinch since its the closest hardware store to me. Most of the time when I walk in the door, someone at the front counter will ask if I need help finding anything. The only times they havent asked is when theyre slammed with ringing out customers. When I tell them what Im looking for, not only do they tell me where I can find it, but theyll also call another associate to the same aisle to assist me.The staff there really know their stuff too. There have been a couple times where Ive posed kind of an oddball situation to them and whoever was helping me at the time has always been able to come up with some solution.Keep up the great work, Cape Ace!

Great experience, very friendly and knowledgeable employees. More expensive then the big box places but the staff made up for it.

Amazingly practical inventory that never lets me down. Great service and friendly staff.

They have great service of their products and give 100 % Customer service.

Everything you need in a convenient location and with helpful staff. I much prefer going here then Home Depot or Lowes.

Had car keys made at bargain price.

Friendly staff & had what I needed.

Everyone is always eager to help you.

Great local place to pick up standard items

They are close by and dependable to have what you need when you need it. Better than having to drive to Annapolis for small things. People there are always very helpful and knowledgable hleping whith any project you might have. I like them better than Home Depot.

I love Cape Hardware. They always have what I need and the staff is top notch.

I end up here a lot when my dad needs things mid-project and dosent have time to drive out to a big hardware store or order online. They almost always have what he needs, and you are never there for more than a few minutes before someone asks if they can help you. Always greeted when you first walk in to. I have been to a few of the womens nights and they are fun. I appreciate that they sell diet tea in the drink cooler as most stores dont carry that. Im not supposed to have sugar or carbonation, so it is nice having an option besides water to drink. My dad always gets the licorice they sell here too as its very strong. They have a large selection of non-tool things such as toys, kitchen gadgets, maryland pride, decor, soaps/lotions, garden items and gifts.

Staff are very friendly and willing to help in any way possible. Has everything you need for any project.

Well stocked, friendly and helpful people.

Great neighborhood hardware store.

They have items outdoors that the staff have no idea how to ring up. So why pile all of that outside if you have to drag it all over the store while you’re shopping. Go any place else, it’s outside you pay and grab it on your way out.

Keep up the good work!

Extremely friendly and helpful staff

Dani is great to work with.

Very helpful people .

They have everything you could ever want!

Store owner has a disgusting attitude and disrespectful to customers because she owns the store.

Good neighbourhood place.

Always friendly service!

Very friendly, will walk you to item.

Fast and friendly staff

Never have what I need!

Awesome always

Very nice

Has everything

Can I help you?

Awesome, friendly staff!!!

The staff are very friendly and have a lot of construction and gardening tools and equipment