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AT&T Store
6920 N Braddock Rd, Annandale, VA 22003, United States
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AT&T Store
Comments
le
Review №1

If you want your best dream phone come to this at&t location. Best staff in this area.

An
Review №2

I had a great experience at this store a few months ago, thanks to the excellent manager (Walfred) who went above and beyond to meet my needs. I will be returning to this specific store next time!

Ly
Review №3

Great work! Helped me for no time. They were very nice and professional!

Te
Review №4

Fernando helped me claim a new phone with insurance, excellent service

Sa
Review №5

Brandon was great. Excellent service and above the request. Super helpful and friendly. Unfortunately when ATT texted me the survey I misread it and chose 1 when I meant to chose 5 for very satisfied. I hope they know Brandon was an excellent rep!

Za
Review №6

I been going to this place for Almost 5 years. I deal with Walfred he is very Knowledgeable and Honest person. If Walfred is not there I try another time but he Alwayd take his time and help me out and Excellent in his Work. I always bring my family if they want to get iPhone 📱 before the go overseas.Thank you🙏Walfred 🙏

Ly
Review №7

Flavia D and Walfred were just amazing. They helped me to trade my iPhone and ,they were patient with me .They took their time to explain for me and They have a good customer service.

Ed
Review №8

Good customer service

Sh
Review №9

Brandon was wonderful and took care of everything.. best service Ive had with a phone company

Ch
Review №10

My store rep Walfred was helpful beyond the normal call of duty on a complicated order (establishing a new account and buying four new phones) and was very attentive to getting me the best possible deal

ab
Review №11

Not a corporate AT&T store which means you can’t get the full service you require from at&t.. and not so friendly staff

Za
Review №12

📱 📱♥️ I BEEN GOING TO THIS PLACE SINCE 5 YEARS & ALWAYS GET EXCELLENT HELP FROM MANGER HIM SEKF WALFERD HE IS VERY KNOWLEDGEABLE AND TAKE HIS TIME EXPLAIN ALL DETAIL ABOUT PRODUCTS VERY PASSIONATE EMPLOYEE. NOT ONLY THEY HELP YOU HE IS VERY HONEST ABOUT HIS PRODUCT . I WANT IT TO GRT WIFI DEVICE AND HE TOLD ME NIT TO GET FROM AT&T RATES ARE VERY EXPENSIVE AND THEY DONT HAVE UNLIMITED PLANS ♥️ 📲 📱🌹🎀👫 THANK YOU AT&T STORE 🏬 ♥️🏬

Mo
Review №13

No service was extended to me. On Thursday after at 7:30 pm I was racially prefilled, & refused service.Dont support this company. Its not AT&T, its Uni Mobile

di
Review №14

❤️❤️ Love this Store when Walter is working and he is very Honest and listen to his customers before he do anything. Every time my family & love one need a phone 📱 or any help Walter is the one I highly Recommend. I know him for over 10 years and he is excellent in Reatail business.....!!!!!🌹🌹🇺🇸 Thank u 4 your Help Walter 🇺🇸🌹🌹

Ge
Review №15

Patrick was extremely helpful when my mom and I went into the store looking for a new plan that best fit us. He took the time to walk us through the options AT&T has to offer. Since he is also bilingual (speaks Spanish and English), it made the process for my mom and I a lot smoother. I have recommended him to many friends and family, and they have also been very satisfied.

Ma
Review №16

Great customer service! Got my new galaxy gear s here. They helped me setup the watch with my service. Patrick is very knowledgeable with mobile products and services. I highly recommend you see him for any questions or concerns with your devices or rate plans.

An
Review №17

I sent someone to get a sim card from this place and Patrick told him this was $15 and the suggested price was an online price. I got it for $0.99 on AT&T website, which said its $9.99 if bought in a store.

El
Review №18

We have been to quite a few AT&T stores in DMV area and this is hands down the best one. Every one was so friendly and helpful and walked us through the plans patiently answering all our questions. A big shout out to Patrick who assisted us in choosing the plan best for us . :)

wa
Review №19

Excellent customer service, I came back to transfer my other two lines from verizon

Da
Review №20

Best store. I bought my I phone from here coming back for my I watch. Excellent customer service.

Ni
Review №21

The guy who helped my brother and I was so patient and friendly. He made our experience very pleasant. I would definitely return here!

An
Review №22

Amazing service! I was having problems with my bill and phone and they fixed everything. I go to this store all the time because of the service that Patrick and Walfred provide. Would highly recommend it! 👍🏻

Ma
Review №23

After very disappointing visits to the AT&T corporate store in Springfield, this store restored my faith in good customer service. Walfred was extremely helpful & even rectified mistakes made by the corporate store. Going forward, this is the only store I will be using, as they surpass all others in customer service.

MM
Review №24

Brandon is a wonder rep, thanks.

Da
Review №25

They help me with my phone good people

Je
Review №26

Incredibly disappointed with this experience. Not only did the sales rep, Cecilia, not verify the numbers of the phones on my plan that she was affecting, she deactivated the wrong phone and was unable to reactivate it. Then the manager was unable to help. Their solution was to have the affected person go to their local ATT store. How incredibly inconvenient when she was in SC minding her own business when Cecilia messed up. All I had to do was call tech support for a quick fix but even Tech Support said that all the store had to do was call them and it could have been fixed in 20 minutes. Never going to this store again.

Jo
Review №27

It had some good stuff in there

Mo
Review №28

Excellent customer service; I refer them to all my friends; they always go above and beyond with tips on savings, advice on their products, etc.

Jo
Review №29

Absolut the best Service in the whole DMV area, I have been coming to this store for more than 8 years, I always refer my family and friends because we get treated with so much respect and very friendly. They are very profesional and definately know what they do they always go above and beyond for the cistomers as I always see them doing that while we wait for our turn.

Wi
Review №30

Very Knowledgeable people l, I wouldnt have anyone else work on my Smartphone

Je
Review №31

Rude staff who does not know how to provide customer service.Horrible servicio al cliente. Si pudiera darle a este lugar cero estrellas lo haría.Note: The rating for this location should be much lower considering three of the ten and only good reviews were submitted by an employee.

Na
Review №32

I purchased my new iPhone here and had troubles with multiple dropped calls in the first week, so I went back to see what they could do. An associate ran a test on the phone and told me they would replace it, but were out of stock until the following Monday. He asked that I come back then. I put up with the problem for a few more days and went back on Monday, as requested. The guy I spoke to earlier was not there and the new guy refused to help, even after I relayed what his colleague told me. He told me to go to an Apple Store. He was very rude and dismissive (and Im not easily offended). Ill never go back here.

ma
Review №33

Best AT&T location in the area !! All the staff are friendly and they know how to handle business. 📊

Bo
Review №34

Excellent service they always take care of My problems 👍

AW
Review №35

So guys, don’t believe their adds on internet. It’s all fake promotions.

박순
Review №36

Good

Al
Review №37

Good

Ca
Review №38

Awful customer service.

Mi
Review №39

I had a unpleasant experience !!

Wa
Review №40

Great service

ac
Review №41

Very good and good quality and customer service first

Information
11 Photos
41 Comments
4.2 Rating
  • Address:6920 N Braddock Rd, Annandale, VA 22003, United States
  • Site:https://www.att.com/stores/virginia/annandale/119914
  • Phone:+1 703-831-0090
Categories
  • Cell phone store
  • Telecommunications service provider
Working hours
  • Monday:12–5PM
  • Tuesday:10AM–8PM
  • Wednesday:10AM–8PM
  • Thursday:10AM–5PM
  • Friday:Closed
  • Saturday:10AM–8PM
  • Sunday:10AM–7PM
Service options
  • Curbside pickup:Yes
  • In-store shopping:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
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