John the technician was 5 star. He was very smart, but also polite and friendly. I’d definitely request him for the next service call. I took off a star because of the difficulty in connecting on the phone. There doesn’t seem to be email or webmail either. Also they didn’t call the day before to provide the service time as they said they would.

We have had service 5 times! And still we are left with a non-working refrigerator. The fridge cost $3k brand new and isnt even an year old. Whirlpool will not replace the unit until master tech reports to them that its not repairable. Master tech will not report this to Whirlpool leaving us with a non-working fridge that leaks water all over the kitchen. Not to mention ruining the kitchen floors behind repair! When ever we mention our concerns with the problems of the fridge we are told thats just how these units are, how is that an acceptable solution. Buy a brand new fridge and deal with the problems just because thats how they are.....

Great service from start to finish. Very knowledgeable.

Rude technician. Took 5 weeks for tech to come out for warranty on new washer.Intermittent problem which the tech was aware of. He ran 1 cycle and it worked fine. He said it was most likely the board that needed to be replaced and he would order one. 2 cycles after tech left, the washer was full of water with the lid locked with an error code. Called the office a week later to follow up and they said I must have misunderstood, there was no board ordered, the service call was closed and they said to call Maytag and start the warranty process again. Would not recommend. Tech was rude and lied about ordering the board.

Was referred by a friend as I was trying to troubleshoot a dryer problem (not heading up to dry clothes). Visited several times and Bill walked me through different things that it could be. Of course, they could have pressured me into a service call or a specialist visit, which would have been much more profitable for them. Instead, Bill continued to provide guidance on parts and how to fix it myself. Eventually, I was able to repair the dryer on my own with the help of the staff. Overall, an incredible helpful and supportive experience from the Master tech team.

John the Mastertech technician was very helpful and honest about the repair. He fixed the cooktop as soon as the part was available. Parts are backordered these days and difficult to get but he stuck with the repair and let us know as soon as he had it.

Unable to replace part and left my unit without power. Refuse to come back and fix it.

I had a problem with my dryer (no heat). I took a picture of the dryer internals and showed it Scott. He was able to diagnose the problem right away and find the part that needed to be replaced. He also gave me very detailed instructions which allowed to fix the issue myself. Overall, I had an incredibly efficient and helpful experience.

Very helpful and professional wonderful people

Very pleasant and helpful customer service. The technician showed up when expected and handled the issue with my oven promptly. Polite, courteous, a very positive experience. Thank you, Pat, Casey, and Andy‼️‼️

I had a really amazing repair person. His communication was fantastic and he did a great job, when he arrived. Thank you for turning this around.The worst customer service that Ive ever received, Bill, the manager proceeded to tell me that he couldnt give me a time frame on how long it would take to repair the broken fridge. This is after I waited three weeks to have the refrigerator fixed, the call center person let me know that their repair person would be running late. I let the call center person know that I would not be home, but the repair person could enter to complete the repairs. Three days later the fridge is having the same issues. I call Master Tech and was told the repair person did not enter for the repair.I am a type one diabetic, my insulin is getting so cold that its loosing its potency, the food in my freezer is freezer burnt so my two year old twins will not eat it. I let Bill the manager know all of this and he only wanted to argue with me. I asked to speak with his manager and he said he did not have one, then proceeded to say that he doesnt involve them in day to day issues. This is worst company in terms of communication and the manager Bill has awful customer service skills. Also, Bill I rerecorded our conversation so I have you yelling at me as I was voicing my concerns with you.The first tech that came to fix my dryer was incredibly pleasant. Its sad that the manager Bill had to ruin something that could have been a good experience.

Tried supporting a local business instead of using Amazon for a simple dryer part and kept getting told the part will be here on Tuesday coming from Montana, and then it was Thursday coming from Nebraska, and then I just gave up and ordered it from Amazon and got it delivered to my door in two days for half the price. This business needs to sign up for Amazon business where they can get discounted prices and still mark it up to retail.

Technician showed up at my cottage on time to determine why my stove and oven unit would not come on all all including over clock. He determined there had been a power outage (which there had) and when power turned came back on there was a power surge that “fried” the control board. He ordered another to the tune of 274.00. I told him I may not want it because I was considering replacing the stove (it was a decade old).He said I could refuse it if it came in. I went about a month not replacing stove. When I did replace it I needed to check to see if the socket took 3 or 4 prong plug. When I pulled the stove out to check I unplugged the cord saw it was 4 prong and without thinking automatically plugged it back in. Much to my surprise the clock lit up, the burners all worked and so did the oven. When I called Master Tech for a refund of my 69 dollar service charge they said “no”.They said that often happened. When I asked why the tech wasn’t able to make the same thing happen during service call I was told “this just sometimes happened and couldn’t be explained” - therefore no apology, no refund, no nothing. Will not use them again. Luckily I could return the 400 stove I had just purchased the day before. Very disappointing , low quality, unprofessional response as far as I am concerned. Would NOT recommend.

Fantastic locally owned company. Reading the reviews it seems like people are just unreasonable (surprise) and don’t understand that sometimes things can’t be fixed immediately. I’ve used them several times and found them to be friendly, prompt and very knowledgeable. Even when parts had to be ordered we had our fridge fixed in a very short time, highly recommend!

Friendly, responsive, and helpful.

Terrible. Enough said. If you are reading reviews on this site, you will notice that they are mixed. Either it was great or it was terrible. Reader, it is a figurative coon-flip if you choose this company. I recommend Michigan Appliance Repair (and you will notice that they have CONSISTENT good reviews)😁

Ive had Master Tech to my house for servicing various appliances for years. Top notch people. ALWAYS helpful, knowledgeable and the techs know exactly what theyre doing. Friendly on the phones and super helpful at the counter. Ive ordered parts and picked them up. Super helpful and friendly. This is my go to place for parts and service. Thank you for many great years in our town!

Very fast and courteous on the phone, had them out to fix my stove. The front desk helped find my part quickly, arrived in 3 days.

Called one more time and got through. No ownership by the service manager for following the manufacturers recommended diagnosis process. No need to get the codes. The motor was seized up First the motor was not seized up, it worked temporarily when it was put back in. The new motor never worked. I did the research and found out how to get the codes. The code says insufficient water supply or blocked water supply. Looking for another service, sadly. We have used them for 6 years without issue. This time they were unresponsive, bad mouthed the manufacturers representatives and chose not to step up and follow through.

Had the bulb I needed.no problems.

Problem washer 1-1/2 years old, bought from big box store with 5 year warranty. Warranty co. dispatched Master Tech, took a week. Showed up, took a look, need to order parts, took a week. Showed up with 3 boxes of parts, was here for only 15 min. and then informed me the machine is not repairable. I get the impression he just doesnt want to do the job. They are to report this to the warranty co and warranty co will contact me. Its been another week and this report has not been made. Here I sit for 3 weeks now with a broken washer and stuck in limbo with the warranty because Master Tech doesnt do their job. Thank you very little. If Google would let me post this with a 0 star or even negative star, I would.

Could not be more disappointed. I was born and raised in Ann Arbor. I like to try to stick to local businesses when I can, which is why I called Master Tech when my freezer stopped making ice. The tech came out multiple times, never here for more than 5 minutes. Each time he would either hit one button to confirm there was no ice, or replace the ice maker. With the new ice maker, it would not make ice. He told me this was common and he had a defective one and would order a new one. Come out, replace it, then a week later come out and confirm yet again, no ice. This happened multiple times. Finally, he called the manufacturer. They told him to check the internal temperature. Turns out the unit was bad. I wasted almost $300 and a couple of months when he could have checked the temp on day one and told me I needed a new compressor. He said they wont work on LG compressors. He said I had to call the manufacturer. When I called Master Tech to complain, they told me they did exactly what I asked them to, repair my ice maker. I told them my original complaint was that it did not make ice. That is why I called a professional service to diagnose the problem. They said they would talk with the owner and get back to me. Never heard from them again. I called another tech service, and as soon as I told him it did not make ice and the brand, his response was It is a common problem for the compressors to go bad. Did you check the internal temperature? I would advise you use a technician that knows what they are doing, and can admit when they made a mistake. A refund of some of my money would have helped me feel a little bit better.

I am ECSTATIC! The Master Tech technician showed up as promised and took one look at my washing machine with the lid up and said, Yup, I can fix this. The switch is broken. Less than an hour later, I am back in business after 6 insanely long days and a washing machine that had been full of increasingly rancid smelling water. Love my old KENMORE. Love, love, LOVE Master Tech! THANK YOU!

Tech came out to look at our washer and was very efficient, knowledgable, and friendly! Great business, great people.

They were horrible, rude and arrogant. So much for shopping brick and mortar.

Not even worthy of one star...a tech was sent out as part of a warranty repair...he showed up extremely pissed because he had to take a detour (about an extra 5 minutes) that he was unaware of. When he got to my house he tried to figure out the problem but was unable to so then got even more frustrated and told me he was just going to try to order a bunch of new parts and the warranty company would deny it anyway. He pulled into my driveway with this attitude. When we questioned his plan, he literally said “I’ve already wasted enough time on this because of the detour, you’ll just have to wait and see how the warranty company responds,” and then he just left!! He reported to the company that we had neglected and abused our washer and that the basement was flooded! There was absolutely no truth to any of his claims! And all because he had to drive an extra 5 minutes!! His supervisor “apologized” (for what that was worth) for his behavior but also made us feel like we were at fault for not warning of a detour! How are we supposed to know which way they’re coming from?!? Needless to say coverage was denied and now we are left to try to clean up this guys mess. Don’t do business with these people! Between the lack of knowledge and skill in diagnosis and the bad attitudes, they are sure to disappoint. Dissatisfaction guaranteed!

MasterTech came to fix our DCS(Fisher Paykel) dishwasher. Tech popped the motor and put it back in, which I had already done. It coincidently worked when they did it. Suggested a new motor. Ordered a new motor put it in same problem. Called the company asked for them to provide the fault codes, they apparently did not pull them when they were here. The service manager offered to get back to me the next day with how to proceed. He has yet to call back. Leaving yet another message today. Suggest you find someone else to work with who actually understands customer service. Very negative experience with the service manager

Technician hasnt even arrived to our home yet, however the attitude that I just received from the scheduler was quite rude. I was told when I telephoned in to have the tech come out last week that evening appointments were available, as I cant make it home prior to 5pm to meet a technician. So again, the man on the phone reassured me that this would not be a problem. I spoke with the scheduler in the office at 2:15pm, informing me that the tech was on his way to my home now. I said there has to be a mistake, as I specifically requested a late afternoon/evening appointment. The scheduler then tells me, NO.No one would say that.Me: Excuse me?? Im sorry maam, however, YES your co-worker did IN FACT say this. She then states well I dont know what else to tell you. I said what you can do is not tell me that I am lying and that I wasnt told this! Poor customer service at its finest.

Had Bruce our today and he was able to locate and repair the issue with my oven. Excellent work he is very knowledgeable.

Part arrived when promised. When I installed it it fit. Simple.

Dennis was a breath of fresh air after the issues we had experienced with install and purchase. Replacement part was needed, within a week it was installed and ready to go. Denniss wealth of knowledge was greatly appreciated and he shared insight into other appliances we had as well. Its a frustrating experience to not have working appliances, we were fortunate to have professional engagements with everyone at Master Tech from the customer service end to the technician. They really wanted to help in any way they could. Thank you

I was charged $69 to diagnosis the problem which was that my washer was recalled by the manufacturer. The technician made this assessment as soon as he walked into my laundry room - and after waiting 2 weeks for him to come out. He was there for 5-minutes all of which was writing up the invoice and never looking at the washer.UPDATE: Thank you for your reply Master Tech. What the technician told me was that it was unfortunate the office did not ask for the serial number because they could have informed me that Samsung washers like mine were having issues - something the technician assessed before even looking at the serial number. I did provide the model and brand of the washer when I called.

I bought a part for my stove from Master Tech. They were a few bucks more than buying from the Internet, but they had the part in stock and I saved shipping and handling costs. They offered some relevant advice on installing the part. Id definitely consider them when I need more parts or require a technician to do the work.

Arrogant and dishonest when it came to admitting mistakes - several mistakes - that resulted in a long delay getting the appliance fixed. Then they covered those mistakes instead of stepping up. The tech wasn’t given the correct info about what to check on which appliance, so it was a wasted trip, then I was told it would be another wait because their techs had other jobs. No apology. No sending the tech back to the home he’d just left to do the correct repair. I’ve used this business for over 25 years, but now it’s very poorly managed. They don’t care about customer service because there are more jobs out there than can be handled by local repair shops. I’ll never hire them again.

I have been a parts customer of theirs for years, sorry I can not speak for the service side of things. They are always priced similar and sometimes lower than net pricing and generally have popular replacement parts in stock. On the rare occasion I needed a part asap, they gave me the part number and told me the name of a competitor that may have the item in stock if I didnt mind the drive. Giving out little nuggets of info to help me out and suggesting other possible fixed when the net & my knowledge are exhausted, Ill keep coming back. Thanks to Dave behind the counter and the rest of the gang.

Always prompt, always professional! We have always had great service from Master Tech. I highly recommend their service.

After a few rocky months of back and forth with this company, we came to realize why companies like this one, will have a hard time succeeding in the near future: rudeness, 0 customer service experience, 0 timely follow ups, and a lot more rudeness; then again, verifying their BBB status, really confirmed our experience; I really wish the idea of not giving a * by definition was already allowed when rating these companies. I do not believe it stands for any, and when it comes to respect, their employees should seriously consider revisiting Kindergarten & First grade moral focus.My sincere advice to those considering, and offered to work with this company, is to walk away! Your business as a customer is NOT VALUED with this company.

Great service. Reviews scared me. I needed repair on Dacor double wall oven. We called and it was a little bit before we could get an appointment. Once set we received a call the night before. John arrived as scheduled and was awesome. Had to order parts and return 2.5 weeks later. All went well and both ovens are operating as they should. They called the night before both visits to confirm and give time window, were reasonably priced for Dacor service, pleasant people. Im thrilled with master tech.

Dragon came to fix my dishwasher and dryer. He was incredibly polite, efficient, and competent. He fixed the problems and then went above and beyond to help me fix a leak that wasnt even being caused by the dishwasher, as wed thought. Great work and thank you!

I found Master Tech to be honest about my whirlpool refrigerator and the repair it would need. The technician was knowledgeable and while he had to return a week later with parts he was able to fix my non cooling refrigerator.

The parts counter is always extremely helpful they are great at helping diagnose issues and are always fast and friendly with the service

Worst service call everi had master tech out to look at my downdraft range the technician ( and i use this term very loosely) walked in and within ten minutes determined that my range cannot be fixed. he never removed one tool from his bag nor did he remove or disassemble any part of the range. he figured all this out by looking at it. he charged me $70.00 and was on his way. quite the business model.i then called AAA service out of Brighton/ Howell area they came out located the bad board sent it out to be rebuilt and now its up and running

Ordered an element for the oven, came in the next day, employees knew what they were doing, were helpful and friendly

Excellent customer service! It took us a while to figure out that we could fix the problem ourselves and just needed a part. Both of the people I talked to, in sevice and the parts department, were extremely helpful and pleasant.

This was the worst company to deal with. They ordered some parts for our Wolf range and forgot others. It took FIVE visits before the service man got the problem partially fixed. And he was one of the worst, most obnoxious individuals to deal with. He talked to himself, loudly, the entire time he was in the house, making numerous trips out to his van for tiny parts he could have carried in at once. He dragged in dirt from outside, not wiping his feet. He charged for parts he didnt order, and never finished the job. He was rude to me, but not to my husband. I finally called the company and told them this man was NEVER allowed back at my property. I would never use Master Tech again and recommend no one else do.

Superb customer service, extremely knowledgeable people in their store. I have used them numerous times to get parts for me to work on various things on my own. I think the prices are very reasonable, but most important is the information they will share on how best to tackle the job. I just did a repair on a Kitchenaid Superba Side by side refrigerator, and got the parts from them, and all the information I needed to be able to do the job myself. Highly satisfied with their prices and their ethics and their knowledge.

Recent service call on Dacor wall oven. The Service Tech that came was great. He was knowledgeable about the product; identified the problem and fixed it the same day. Reasonable charge, great service..

Master tech is amazing would highly recommended it!

Master Tech is my go to contractor whenever I need ANY work done at my apartment complex. Would recommend to ANYONE!!!

This is quite possibly the worst business in professionalism and courtesy to its customers. If customers are the meat and potatoes of a company, this business should be starving! My dryer went out, I have a stackable unit, and called my landlord to address the situation. He then called Master Tech. I originally had an appointment for a couple days out only to have, and at the last minute, the appointment canceled. I was rescheduled only to be canceled AGAIN. When I finally got an appointment the technician never came!! I was given a window of 12-5pm someone called me at 5 from the office saying the tech was on the way.. Im writing this now 30 minutes past my appointment window time. My advice to any future customers. .. keep looking for a company that realizes that the customer is an integral part of their very existence. Master Tech does not care about their customers at all. I will NEVER EVER use this companys service again. I wouldnt have to begin with as their ratings are low... No wonder why.

I am still waiting for parts.. service man that came out was very professional. Customer service lady was sooo rude

Dennis was awesome. rarely do you get a repairman who is as knowledgeable. instead of having me buy a new board, he re soldered a few joints and within a few minutes oven was working again. was very efficient and knew what he was doing. this is the 2nd time ive had mastertech come out and each time ive been impressed. i have dacor appliances.

Our washing machine was out of service for 3 weeks before they actually set up a final appointment to fix it. We are very unhappy with this business that for years could be counted on for excellent service.

Set up an appointment the day before leaving for an extended trip. Had to call in to see when they were coming and they informed me that they had to cancel and reschedule with no alternatives. The only option was to call GE. Give me a break.

Awful customer service. Everyone we have ever spoken to is extremely rude! They will charge you twice the cost for parts and misdiagnose the problem if you already have the part on hand. Save yourself time and money and call someone else!

The installation of my stove burner took 5 minutes and I was charged for $42 (1/2 of labor )PLUS a $69 arrival charge! A ridiculous rip-ff. I was also not notified the previous day when technician was coming, as they had promised.

The one tech that services my area is out. Can’t help. Useless!!!

Stay away from these guys, we have a warranty through DTE, Master tech was sent out to repair our oven which was just slow to fire. They replaced our igniter the first time we tried to use it after it had been replaced we had a small poof and the smell of burning wires, now a non working oven. We had them back out to check it out and said it would be $900.00 to repair! They do not stand behind the repairs they preform!!!

Very dissatisfying experience so far. Company was told the exact problem and age/make of appliance. Repairman arrived without necessary parts, only to confirm problem. Now a second visit is pending and cost of repair just doubled.

Came out next day and repaired my dryer on the spot. Everyone was friendly and helpful.

Good service and very helpful

These people dont know how to use email. I wouldnt count on them to do a repair in your home. And they were rude on the phone.

Very helpful