Good service, staff knows what they are talking about.

We had a toy tractor break within a week of purchase - we went back in with the broken tractor and asked what we should do about it. They exchanged it, no questions asked. Both the initial purchase and the exchange were excellent customer service - thank you!

Great customer service! I would recommend Van Wall equipment to anyone that owns a mower!

I had my John Deere riding lawn mower serviced in April 2020 with a new battery put on for $300 plus. Got the mower back within a week, used for 1 month and then wouldnt start. My mower only had 130 hours on it and was just recently serviced at Van Wall so I knew it couldnt be anything too serious. I again called Van Wall and told them that my rider wouldnt start and they picked it up within a couple days. Jason, a tech from Van Wall called me after looking into the issue stating the mower needed a new starter. I gave permission to have a new starter installed. Jason then called me back stating the stater was installed and the mower still didnt start. A couple hours later Jason called again stating the mower needed a new engine. I said are you kidding me? Jason said no and that my mower was on the low end for a model of mower made by John Deere and that Jason has seen this a couple times. Jason quoted me an estimate of $1200. I told Jason no, that I wasnt going to have a new engine installed, and that the mower can be delivered back to me. Jason also gave me the option of having Van Wall salvage the mower for me at no cost to me. (I can only imagine what Van Wall would have turned around and sold my mower for had I agreed to that. Van Wall charged me $279 for labor, and delivery fee to return my mower. Keep in mind the new starter that was installed was taken back off since that wasnt this issue. I then get my mower back and take it elsewhere to get another opinion. Come to find out it was the cam shaft, and the part was $99. That was replaced and my mower now runs again, like new. Shame on you Van Wall for trying to take advantage of me, being a single woman. I absolutely believe you were taking advantage of me and thought you could pull one on me. I will never have anything serviced at your location again. Definitely need to look at getting smarter techs that can diagnose an issue with small engines. Jumping to conclusions is not a way to run a business.

Expect Deere pricing and bad bedside manor and you won’t be disappointed!

Nice selection and knowledgeable sales staff, like the service program!!

I was in great need of chainsaws after the storm. I went to Van Wall bit their power was off and they couldnt process payments. I was shocked when they offered to provide me with what I needed and to pay for them when the power came back on! These guys hooked us up and went up and beyond! Thank you guys very much!

I have mixed feelings about Van Wall Equipment. The sales and service departments are first rate, and provide 5 star service. We have both a John Deere tractor and an Ariens snow blower and have been very happy with both. My issue is with how rude their delivery driver is. In December, we scheduled annual maintenance on our lawn tractor (with the work to be completed in January). The only issue is that prior to receiving Van Walls flyer about their service special for lawn tractors, we drained the gas, and oil, as well as put the battery on its charger. When I scheduled the service, I was upfront about the condition of my tractor, and was told by the service manager that it was no problem and to just make sure that I put a sign on it saying dont start, no gas or oil . I did this and thought that everything was fine until the guy picking up my tractor started questioning me about the non-running condition of my tractor. I explained that I winterized the tractor prior to receiving Van Walls flyer. He proceeded to lecture me for over 5 minutes about why it is unnecessary to drain the oil, and he kept asking why I did it. He further went on about how they expect to push a non-working tractor, and that my actions were totally unnecessary. When I told him that I was upfront with the service manager about the condition of the tractor and she was fine with it, he said maybe she was just being polite. It is a fairly new tractor, and now that I am aware that Van Wall offers an after season maintenance special I certainly wont dare drain the gas or oil again because I personally dont feel like receiving another lecture from the guy picking up my equipment for service. FYI, my lawn tractor has been well cared for and it is my prerogative how I choose to care for it over the winter. I would appreciate it if someone from Van Wall could explain it to their driver since my explanation apparently wasnt good enough for him.

The parts guy Anthony answered the phone. I needed several parts. He throws me on hold after every question without a word. Very short when he DOES answer questions. NEVER again will they get a dime of my money. We have given this location several thousand dollars over the years. DONE!!

I had to have my mow back for repair. They were very nice and very fair. And the repairs are warranted. Great place!

First time customer. Walked in, met Reagan, and described what I was looking for in a lawn tractor. He provided exactly what I needed. Also had the opportunity to work with the service department --- again, knowedgeable and professional. I highly recommend Reagan and the crew in Ankeny.

Nice store with a lot of nice equipment, parts, and service. Someone needed to inform the guy in the service area that everyone in the customer area could clearly hear him complaining. Thankfully I didnt have my kids with me so his colorful language was not repeated.

Very helpful guys. Decent parts stock for Deere mowers like my old 530

I came here to do some research on a UTV and the woman was VERY knowledgeable about the products and services this place offers and explained things in a way that someone who is UTV ignorant can easily understand and relate to. The guys at the service desk werent very friendly but the sales reps were!

We purchased a trimmer from the Van Wall. The trimmer was recalled for a gas leak. We took it in on the recall, and we we got it home and filled it with gas it still leaked. We contacted Van Wall right away and they said if I brought it back in, we would be charged $50 to have it looked at, plus service fees to fix it. We continue to use this defective product with gas leaking everywhere and will not be purchasing from Van Wall again.

I like buying my John Deere equipment there there very friendly and stand behind what they sell with a excellent mechanic shop in the back you wont be disappointed .

Great experience in purchase of a new mower. They even gave me an addition $200 off due to competitor ad and fall service without asking. Thank you Paula and Van Wall!

Failures as a company. Horribly inexperienced employees as parts handlers ordering and service. I have a victory that I order parts from and give part numbers yet still get wrong parts every time... Last time sparkplug numbers were wrong yet I have to get it two days later at their convenience... My dad has a Honda pump and their counter employee argues that my dad was wrong about an air filter. My dad pulled up one off the floor model and their employee stood there like an idiot.

Walked in to the show room floor nobody was on the floor two people in an office dressed in Vanwall uniforms watch me walk around and look at things nobody even offered to help hard to sell product when you cant get anybody to talk to you August 29 at 9:30.I have previously purchased two Polaris made products there dont think Ill ever go In there again !

Van Wall is awesome. I love John Deere and Stihl equipment.

The staff was very helpfulThanks

On Time

Always great service. Part department rocks!

Got right in and out

The sales rep, Paula James is VERY knowledgeable and was willing to go out of her way to take care of me. THANK YOU!!!

The best service ever

Carry lots of parts and can always get what you need if they dont have them

Was visiting as a helper maker a decision on a new mower.

Experienced staff and very friendly

Good people

Great service!

Lots to choosebfrom

Had the part on hand