Great service. It’s hard to find a shop that doesn’t have you walking away wondering if you’ve been over charged. Rest assured that CPR will take good care of you & not charge you for services that aren’t needed.

I’ve been going to CPR Automotive for over a decade, and this is the best repair shop I’ve ever used. They are honest, competent, and reliable. They have stable and experienced leadership in the shop and at the counter, and Bill the owner is a genuine guy with decades of knowledge and a commitment to service. You will be hard pressed to find many shops out there who care to resolve a negative experience as much as CPR. They push a LOT of vehicles through the shop and are always slammed, because so many of us trust their work. Their accuracy rate in diagnostics and repair is far better than any other shop or dealership I’ve used, and I mean well over 95%. If you’ve been driving long, I don’t have to tell you other shops and dealerships seldom come close to this rate. If and when something doesn’t go as expected, you can have a real discussion with an honest person, and even the one who did the work. It will get resolved. What more can you ask for, popcorn in the lobby? Well, they did used to have that. I can make popcorn at home. Thanks, guys.

CPR Automotive diagnosed my problem quickly, which was engine light had come on. The car died as I pulled into their lot. They fixed it for reasonable cost including replacing some parts. Alex was friendly and professional. This was my first time there, and I felt confident my car was fixed properly. I will go back.

Did a great job for a fair price will be using for any future work that may be needed

Always a great place to take my cars. Staff is very helpful

I had been told I needed complete front end repairs to my van which would me a couple of thousand to repair. I took it to CPR Automotive and they found that the front tire had broken the belt within the tire. 4 new tires and $1,600 less in repairs and the wobble, pulling and noise is completely gone.Thank you CPR Automotive for you supplied honest, competent and timely service on my 2000 Chevy Astro this week and got me safely back on the road and protected my bank account, too Thank you all, again.

They charged me $600 for a blinker switch. Then, when I saw they made a serious debt on my driver side door, 3 guys came out and started yelling at me about how that was already there, called me out my name, then went back inside. Straight lowlife behavior.

The staff are very kind--especially the owner. But I wouldnt recommend going there if you want anything done on time or done correctly.I took a vehicle in for general maintenance, repairs to the steering wheel and window, and a diagnosis on a sound grinding sound coming from the wheel base. They told me 3-4 days to get it done and took 8 days instead. None of the repairs they did were actually done properly, they fixed things that in hindsight didnt even need to be done, and didnt figure out the noise.I took the car back in for them to do it right. They told me 2 days tops to make it right. They ended up taking 5 and still hadnt figured out the noise.

Knowledgeable staff like Jesse. Bill the owner explained thoroughly the work that needs to be done. Good value overall for their service and expertise.

Last Spring I bought a Jeep Cherokee. I went to CPR in July (2020) because the check engine light was on and my regular mechanic said they had the ability to read what the issue was- he didn’t.I took it in and was told that my car had a “catastrophic oil leak” and it would be 2-3000 to fix it. I had just had my mechanic go through the car and change the oil. I called him and he said he did not believe it.I asked CPR if this would be why the check engine light was on. They said “no, that’s something else”. I asked how much to fix the check engine light- $157.00. I said fix the check engine light and left.9 months and 8000 miles later, my Jeep is still running perfectly, has been checked out by FATS and Lithia, never uses excess oil-On a positive note, the check engine light is still not back on.

Went in needing some work done on my wifes chevy tracker. For some reason the car will have blue smoke coming from the exhaust every now and than, that didnt happen until we went to get our wheel fixed....our wheel fixed.

Willing to fix/make right any dissatisfaction, rare in this day and age.

Do not use this automotive shop. We have taken 2 vehicles to them and they failed miserably, and actually broke the vehicles worse:Vehicle 1: They recommended to replace the front control arms and lower ball joint, which they did. I emphasized highly that I wanted the vehicle to be the same height in front as it was before the replacement. This was thoroughly discussed and was assured the repair would be the same height as the current lift. A week later, they called and told me the vehicle was fixed. When I went to pick it up, the front end was ~3 inches lower than previously and obviously sitting lower than the rear end. So not only did they not repair it as they told me they would, they tried to pass off the work as complete when in fact it was not done correctly. When I called them out on it, they assured me that they would make it right. After another week, and an extra $500 over the original quote, the truck was finally fixed and at the correct height. However, the cruise control has not worked again since the truck was in their shop.Vehicle 2: Taken into CPR for a fluid leak, which they repaired. When I drove the vehicle away, it was obvious the brakes were not working properly. The brakes were working 100% correctly before being taken to their shop. The vehicle was in fact unsafe to drive after their fluid repair, which they only admitted after we asked them to take a test drive of the vehicle with us. They obviously are incompetent, so we took the vehicle to the Chevy dealership which has stated that due to their mixing of fluids during CPRs repair, the entire brake system is shot and needs to be replaced.

Had an appointment. One week after appointment date, I still hadnt heard from them. I called, they were just looking at it now. I talked with the mechanic about my power antenna, and abs light being on (a couple of the reasons I brought it in). Then CPR auto shuts down from staff getting the rona (shouldnt have been surprised as staff wasnt wearing masks indoors). So closed 2 weeks for that. A month later I get my car back. I read the report, they couldnt actually read code on abs light, and they couldnt find a abs controller, no one bothered to mention this to me. And my power antenna still is trying to go up and down every time I turn car on and off. And to top it off, my vehicle battery was completely dead when I went I got in my vehicle.

CPR Automotive is definitely the place to go if you want customer-oriented service that is competent, honest, and reliable. I always feel safe and respected in the shop which is not always the case elsewhere, especially as a mid-30s female. The owners/managers have a paternal way about them, which contributes to the comfort in the shop. Most importantly, I know the repairs and services rendered on my vehicle are of a quality that they wouldnt hesitate to replicate on vehicles of their own loved ones. CPR Automotive is great. I ended up marrying the man who referred me to them around 5 years ago when we were just barely friends, so maybe they are a little magical too!

Fantastic service. On time, under my budget and fixed more on my truck than what I expected without a huge price increase. I recommend these guys and will bring my truck here again.

Got me in quick reasonable prices and a play area for kids was great

Had an emergency at the gas station, battery terminals corroded beyond belief. They halted what they were doing, jumped my rig and fixed it in 15 mins with new connectors. Sincerely pleased with results. Ill be coming here again.

Have used them repeatedly since they are close to my house. I have not had good experiences with them. I could provide many details, but Im not reviewing to flame them, just state that time after time Ive been dissatisfied with the quality of their work, reluctance to fix their own mistakes, and general attitude. Their owner seems to care about providing quality service, and is the reason for a second star.

July 2019, CPR automotive ripped me off and messed up my Toyota Sienna 1999. Im not normally an uptight, Karen, but I believe this this experience needs to be reshared with the world.They forgot to bolt the bottom plastic piece under my engine when they replaced my front wheel bearings. (They remembered and called me back after I left!!! As I left, I heard scraping under my van.) I didnt get my tires aligned, despite them saying they would do it with my budget, and then they were saying they would charge me separately for it when I came to pick it. OH, and I picked it up much later than when they said it would be ready. Completely unprofessional, Ill never forget this experience, and I am never returning.

CPR Automotive is the neighborhood mechanic for the Airport heights area and I love their service.I have been taking my vehicular there for the past four years. My father recommended I go there as that is where he takes his vehicles. My Grandfather recommended that my father go there because that is where he takes his vehicles.Alex, the one who runs the anchorage shop, is a very kind and patience man.One time, I dropped my car off and was going to call an Uber to work but Alex had one of the mechanics drive me(no extra cost)Just recently, I got my oil changed and saw my tire was flat so he had one of the mechanics pump all four tires full(no cost)This kindness might not be something that he thinks is a big deal, but it’s something that deepens my appreciation and loyalty to this place.If you have any questions about your car, they can explain things in a way that’s understood.CPR is the best mechanic in anchorage and I’ve gone to quite a few sketchy ones.Thank you CPR:)

This place is how I remember quality car repair shops to be. Attentive, thorough, professional, personable, and reasonable. I have grown so tired of getting ripped off and being treated so disrespectfully. The reason we came here was because of the wonderful reviews (thank you folks) and I must admit, we really like the TV commercials- ha! Our old Buick really did need some CPR! Thank you Alex, for keeping our LeSabre on the road by knowing just what to do and not turning us away, just because we have a car with high mileage. Thank you for your honesty and your manageable prices.We wish for you continued success.

The service station I usually go to told me they could not change the fluid in the front axle as the differential plug was stripped out and they didnt have the facilities to drill and tap it. Two other shops said they could work on it, but were backed up for two months. CPR was able to remove the plug and change the fluid within two hours, for a very reasonable rate.CPR is my new goto place.

Prompt and professional service. Repairs fell within the expected price range. Very positive experience, I will return again if I need a mechanic! :)

Great work, reasonable price and very friendly wonderful place to do business

These guys are awesome... Professional, Flexible, and knowledgeable... If you are scared of being cheated come here... I informed them of a bad experience and just talking with Alex he put me at ease... When he ordered a new fuel pump that turned out to be the wrong type instead of blaming that company he just ordered a more expensive one and gave it to me for the same prices. I also felt that the customer service was friendly... not rude, definitely not pushy... I also wasn’t treated like an idiot for sure... I would rate these guys six stars if I could. I was recommended to them by several other people in my neighborhood as well. They are also military friendly and gave me a discount on their already fair prices that I would say are the cheapest for a quality job. 🤗

Great, fast service, Bill was very honest about what needed to be done. He answered all my questions and concerns. I will definitely be returning for future business and will recommend all my friends!! Update- Just brought the same vehicle in again, it was in and out within hours, they are the best!!!!

Very helpful and friendly! Not only did they squeeze me in last minute but I was also given a quote over the phone (really good deal and with such a friendly lady) . When the car got there they were fast and efficient and once again friendly. Thanks CPR for making life so easy!

Took my car in for tires and had a small communication breakdown with the shop.They (the owner & shop manager), TRULY went above and beyond, AND out of their way to make it right! They provided exceptional customer service with quick shop time. They have always been a great shop and after the professionalism they showed me I HIGHLY recommend them and I WILL keep coming back. Thank you Bill, Alex and the Crew of CPR Automotive!

I can trust them to make a good diagnostic check of my vehicle and give me the information I need to make decisions about my car

Alex and the whole team are just amazing to work with! I needed my car for the weekend and they went the extra mile to help me out! They stayed after hours to ensure that I got my car before then! If you’re looking for an honest shop, THIS IS THE PLACE!

Honest and caring staffs!

Honest Fair pricing! Excellent service, done in a timely manner.

Do not come here if youre a women based on experience. I had a Toyota Camry a long time ago when I was 18 and they charged me 500 dollars for a diagnostic I paid and they did nothing my dad was upset about the whole thing and he never brought his cars back. They will charge you way more than they should. My boyfriend called today to get a quote on repairing the wiper on the driver side on my Chevy equinox and they quoted him 350.00 then he called Chevy directly and they quoted him 25.00. Do not come here they steal your money.

Horrible job. Misfire. They charged me 1,000 just to tell me they had no idea other than it wasnt the injectors or spark plugs. I took the heads off myself in the ice, and found bad lifter. Pulled and replaced camshaft myself. Put everything back together myself. These guys really suck and actually charge you for it.

Unfortunately had a bad experience here in March 2019. I am now fixing my review. Thank you Bill and CPR for having reaching out to offer an apology and offer further services.

I never been and having seen the way that they park customer autos i would not recommend.

Excellant customer service. I admit, the only thing they did for me was bend up a short piece of exhaust so I could get the drone out of my cab. But the man at the counter, Bill I believe, was happy to help me out for less than half the cost that every other shop in town wanted. It was a more than reasonable fee for just a few dollars worth of material and about 5 minutes of labor. The fitment of the part was perfect.

Great customer service and good price.

I had an issue with my truck, where I was pretty sure what was wrong. When I called and spoke with Bill, he gave me a reasonable quote on the phone, instead of telling me that it would require a few hours to diagnose the problem. I took my truck in that afternoon, and despite the fact that they were super busy this week, they got it done very quickly and I had the vehicle back the next day. They even followed up with a personal note. Would highly recommend CPR and will definitely visit them again for future repair needs.

Bill is the most honest mechanic Ive dealt with. He is helpful, will talk you out of unnecessary work, and on multiple occasions has not charged me for little incidental fixes. The work hes done on my vehicles is quality work. Bill is the only mechanic I go to now, and I recommend him to my friends and family. Thanks for being someone we can count on Bill.Erik Mallasch

Brought my truck in a couple of times. They found the problem fast and fixed it. Was faster than where I usually brought my truck at. Second time I brought it they could not get a hold of me and knew I needed it back asap and they fixed it anyways. Fast and reliable. Good people there.

I need a section of exhaust bent for my project truck I called CPR up they told me to bring it down. Within 10 mins of me walking the door I had my piece bent and the price beat everybody else in town not to mention the service. If you looking for good service from good people this is where its at. Thanks bill

They were very friendly, honest, and have reasonable labor rates. They also had a pretty good turn around time. I would highly recommend them.

I have had my wifes Suburban into CPR a couple times now and I will refer everyone I know. The last trip had her Burb in for a heating problem and it must have been a fluke because they could not find anything wrong and did not charge me for any diagnostics, just come and pick it up and if something comes up bring it back. Nothing has come up!

Each time I have had car troubles CPR has been there for me as a trusted Automotive shop.They give the best quality and customer service i have ever experienced when it comes to my car. The quotes and timeline for when the work will be done has been spot on, and even under price originally quoted! I have already referred my friends and family to them, and i will continue to recommend CPR to anyone you needs a trust worth repair shop! Thanks to Bill and to everyone who makes the experience great everytime

Ive never had any bad experiences with CPR Automotive. They do what you ask and they get it done in a timely manner. I recommend this place to anyone.

These guys put in extra time and effort to make sure everything was done right. Honest and extremely helpful. We will be coming here for all our vehicle maintenance!

Honest friendly people. competitive pricing Bill stands behind the work done in the shop. Excellent place to get Your vechicle repaired

A star for replacing the clutch,-4 stars for ruining my alignment. I brought my car here only because of the high ratings on google, im sure decent mechanics would of told me if i would need a new alignment afterwards or INCLUDED IT IN THE DAMN SERVICE i paid about 1540$ typical clutch repair that took 8 hours of labor. People beware they were clearly witholding information.

I recently moved up from Juneau, AK to Anchorage, AK for school and during the drive up from Juneau my muffler broke twice during the drive. I had less than a week until school started and my car was my only mode of transportation. I contacted CPR Automotive to see if they could fix my muffler and about how long would it take to repair. They got me in the same day I arrived into Anchorage and looked at my car right a way. Within less than 24 hours, they built a new muffler for my car and I got my car back the very next day. My car runs perfectly fine now. Excellent and quick work, friendly and responsive staff, and all at a reasonable cost. If I have any other issues with my car in the future, I am for sure going to go back to CPR Automotive for repairs.

Awesome service. Very friendly and prompt with calling with updates on my car. Staff have always been upfront with me on any issues that come up and have always stood by their work.

To soon to tell anything

Scam! Scam! Scam! Spent $800+ in fan belt, brake light and oil change. At the end of the end of the week, brake light and fan belt was the same. Took it back and had it checked again for more money and still no solution. Not going here again.

We only trust this place with our cars. Owner is super cooperative, works out payment plans with you. Highly recommended

This shop can be trusted with your vehicle repairs! Great staff! Very helpful! Bill and Mariah are awesome!

On 2 May 2013, I Spoke to CPR Automotive owner Bill, receiving a quote to extract and install a used automatic transmission. I confirmed the price twice prior to ending our phone conversation. I subsequently dropped off my vehicle only to discover a $150 increase from the quoted price! However, I was the one who “misunderstood”; no one even seemed to care, no apology etc. Bill - have you ever heard of ethics, perhaps you have amnesia? Nevertheless, you have lost a customer, business and an endorsement of your services. I would advise bringing your automotive needs elsewhere.

I bought a car off craigslist (mistake without buyers inspection). Took it in here for a post buyers to find out what it needed (too much, death trap rip off). CPR was great with it. Took my next vehicle in for an engine block heater. Went without problems. Owner Bill seemed great. Today I brought in my second car for an oil change. They found the oil pans threads were stripped and said it would be $455. He said the oil would all leak out and didnt want to let me go without it, but I didnt have the money to fix it. While waiting, I told him a rear bulb didnt work until I bumped it. Then asked if it was electrical, could it be related to the rear window wiper also not working unless you bumped it. He said no. Then, without telling me, he replaced the WORKING rear bulb and then charged me $31!! Good thing he didnt decide to replace the $475 rear wiper motor!! I didnt have the money for both the $52 oil change and the $3 bulb and $28 labor. I was mad, but he didnt care. I gave him a one star because he said I can come back later to pay the rest of it.

I liked everything about them from the moment I walked into the shop . Great customer service (Bruce) to the technician for handling my baby (my car) with care . They got the job done and they did it in a timely manner .

Honest people honest prices

They always fix my car the right way,i dont take it anywhere else

Good accurate work and not too expensive.

Very knowledgeable and professional, I had ignition and exhaust problems and they diagnosed and repaired within 48 hours and I was back on the road!! 6 stars if I could 👍

CPR really works hard to repair everything. Bill, the owner, is very kind to those of us who can tell a fuse from a tire, the extent of my knowledge.its hard to find auto repair u can trust when ignorant. CPR IS THE ONE!!!

I am very happy with the prompt professional service to my 2011 Nissan Versa. Very knowledgeabke mechanics, awesome front desk manager Mariah, and clean shop. i highly recommend CPR Automotive!!!

Got an oil change the other day; with Amsoil, faster and cheaper than the any other place around! Will be back!

Great mechanics at the shop. They always answer the phone and they have a fast turn around time.👍😎

Friendly, fast, courteous service. Would definitely recommend.

CPR is a great auto shop.. Bill is a great guy always taking his time to explain to me what the problem with this Mustang is .. :).... Also I like the way Bruce is .. This guys are always involve on the shop.. I dont have any bad experiences with CPR..My SVT Cobra runs like hell.. Its well tuned up and they did a great job rebuilding the engine..I got something to say to all.. When you buy an used vehicle , you are buying other peoples problems .. Make sure you check well before paying that mula..MY GREAT THANKS TO CPR.. I recommend this shop to anyone and everyone ..RT-11

Great work! Great attitude!!

Ive been going to Bill at CPR for many years. I highly recommend them for their honesty and customer service.

Best service all ways

I took a car to CPR they work on it just to find out later they didnt connect wire properly and also didnt mount the part properly, car couldnt start. When I check the part where falling apart. Careless and reckless job PS this isnt FakeNews I can prove it..

The only place I trust to work on my vehicle

Good service, pricing is responsible!

He found everything wrong with my car and when i got my car back ran better than when i got it, true talk.

Honest work at a reasonable price

My vehicle took a turn for the worst coming down here from Fairbanks and CPR really helped me out a lot and even waited for me when I was a few mins late, Ill be recommending you guys to anyone who comes down here from Fairbanks and they need vehicle maintenance

Happy great service

Very honest

Not really a mobile person

AAA+

Good is expensive, and here is the best example.