Nice store friendly staff. This nice lady helped me that morning. Forgot her name but greatly appreciated

I went to staples for a vaccine card protector. Unfortunately they did not have one. However the staff members were very helpful and we looked at possible alternatives.

Terrible customer service skills from the employees. Was actually ignored by a couple employees, then told by the copy area employees (2) to come back because they were both on break and the copy center was closed. What the heck is going on in this world?

I had to come in several times last week with printer issues. Each and every time they were fast, friendly and helpful. I also appreciate that they recycle old electronics and have a rewards program for recycling ink cartridges. Thank you!

I like that they take back old ink cartridges for recycling. They do have a large variety of office supplies but the staff is hit or miss. Ive had some that have gone out of their way to be helpful while others dont seem to want to be bothered .

Over charge compared to what they have online but friendly service inside the store

They were kind of pushy when it came to protection plans.

Very friendly and helpful staff, easy to access from the roads and plenty of parking available.

I went in yesterday 08/24 to purchase a gaming chair. It was not in stock however the sales supervisor said we could have it shipped to home for free and it would arrive tomorrow (08/25) As soon as I got the confirmation email regarding my order it said i wouldnt receive it until 08/27. As of 9pm on 08/25 my order hasnt even shipped. Had i known i wouldnt receive it today i wouldve asked which stores in the area had 1 in stock to go and purchase it today. Instead i was mislead so that the superviso got a sale at her store. Not impressed.

Walked the store to find salesman. Wanted to purchase a file cabinet. He checked if it was in stock... No. Could not take display. Could ship it...$149...I was there to buy. Poor salesperson to not offer another one similar. While leaving I noticed one on sale in front of the store. Third of the price. Frustrating! Then the checkout clerk was barely pleasant. Asked me twice about a warranty...On a file cabinet. Acted frustrated with me. Then didnt even offer to pack it out. Was freezing rain. Chuvery and professional salesman would have been greatly appreciated.

A friend on mine was shopping and went through checkout. She is a Black American. The person checking her out was holding a box-cutter and when she looked at it he put it behind his back, not down. It was not until she left/walked away (as she was looking back) when he put it down. What message does this send? Obviously not a safe one...

Staff was knowledgeable of stock and was helpful but I had to ask. The store does appear to be a bit understaffed though so I can understand lack of offering help. I am one that does not like being bothered until I am ready to ask anyhow.

I love this store! Every time Ive gone into the store needing something, the staff has been friendly and very helpful. I bought all of my printers, a copy machine, ink, paper shredder, and office supplies from this Staples in Ames, and they have all been wonderful products.

My daughter went to buy a laptop with money from graduation. She got home and opened the box to find a used laptop locked with someone elses password. It even had a stain on it. They just tried to rip her off. Definitely poor service!!!

Tried to purchase a desk they had advertised on the floor. The associate attempted to look for it awhile then came Came back and said they only have the floor model and another desk in back that was assembled together. They would have to charge us extra $45 because it was assembled. Ridiculous why do they not keep in stock non assembled for the price they advertise? Spoke with manager who told us to order it on line. If we wanted it online we would not of come into store. We offered to pay price advertised on floor model since they had one put together. He said nope extra $45. Terrible customer service

The staff is very helpful, and they have a great selection.

Best place to go for office supplies due to selection and items you cant find in other stores. Service is lacking, though; Im seldom asked if I need any assistance.

Office chair shopping.. Found the chair we were looking for with adjustable armrests/lumbar support

Awesome customer service!+

Great products! Great prices! Great staff!

Helpful

I visited this store to research computers knowing that I was going to replace the family laptop. Even though my wife and I stood in the aisle for 10+ minutes, not a single employee decided to walk the 20 from where they were standing to ask if we needed assistance. Luckily, each of the computers had an internet connection where I could look at reviews and additional specs from a Google search.

If they dont have it, they can get it quick and reasonably priced. I dont want to see this store go away.

A good assortment of file cabinets.

This store is decent, but I have been to nicer staples before

Great on hand selection. Helpfull staff.

They dont have everything but they always have good prices

Staples is a staple to a college town. Very useful during my years at ISU and even afterwards when in Ames. I have been to nicer locations with better service though.

Extremely helpful staff!

Very rude and not helpful.

Understaffed and expensive.