Phil was such a pleasure helping me with my iPad Pro and helping me with additional accessories, I love the apple store for its bright airy feel and products.

Dre was very friendly and helpful. Not as long as I expected. Highly recommend 👌

The Apple store in Altamonte Springs were absolutely Amazing, knowledgeable, quick but also took the time to find out what the actual problem was with my phone and had the repairs done within 2 hours. If I would of had to get the phone completely replaced through a phone company it could of taken up to 2 days. I noticed everyone who was working there did an exceptional job with all of their clients.

Actually this is not a store. This place is designated as a repair shop for your Apple devices. You have to make an appointment on line first. Probably the busiest place in a whole Mall. It start to make me wonder about Apple product quality.

I went in for a warranty replacement and had confirmed availability the day prior of the Airpods that were to be replaced. Showed up on time and was told they did not have the airpods and there was nothing else they could do. This was the second store and appointment made that did the same thing. They had no care or concern for my time do to the amout of customers in the store. Neither employee I dealt with had any customer service skills as I guess they are not needed for a job at Apple. People will buy their product regardless of how they are treated and they know it. Sad times for this generation of selfish individuals.

Picked up my iPhone 13 pro max. The process itself was very quick and easy.

This Apple stores staff is horrible. I purchased a iPhone from this Apple store online for in store pickup. Went in to pick up the iPhone that I purchased out right and they said there was a block on the order. They said they don’t know what the block was and I have to call to fix it. I called while in the store and the Apple representative on the phone had no idea what was wrong and never heard of a block on a order. The Apple employees in the store basically said sorry we can’t release your order until the block is gone but I don’t know how to fix it. Also the mask policy in the store is ridiculous, the employees and security care more about bothering everyone every two seconds about face masks more than their own products.

My bf and I went into the Apple store READY to trade in our XR for the 12 Pro. We walked into the store and was NOT greeted and after standing there for over 25MIN no one ever asked us if we needed help but proceeded to stand near the entrance and greet other people as they came in and ask them if they needed any help. So they lost 2 sales and we UNFORTUNATELY left without new phones. 100% DO NOT recommend this location to anyone, will gladly go to any other one.

Staff was great and helpful. Glad that they were open for walkins. Just kind of odd that some staff had masks and others did not... otherwise 5 stars.

Not a big store, with a lot of accessories, but a great team. We had an appointment and we were helped by David. He was very kind and helped us with our problem. I’ve been there twice and wasn’t so crowded as Florida Mall.

No one cares about you. My insurance company won’t replace my phone because it says is a guarantee issue. I agreed, the issue w apple is that even if both white strips to detect water inside are still white is enough evidence that water “wasn’t there”. He showed me a screw! And said, is dark so that means water “was” there. Fine, but how water got there then? According to them the “seals” are still good so if water got inside was trough “other access ways” by “ water submersion” for too long. Never have I done that! Apple is NOT what is used to! Me and my family, unit of 5 are 2 generations lost for apple..due to the lack of quality and customer service! Wanna waste your money in trash? Get and Apple!

Great store. Felix was extremely helpful and we got some of the best service and advice at any apple store so far.

The best customer service experience. I didn’t go in the store but I did call. I spoke with Christopher. He was incredible and made my day. Neither of us knew what was going on with my phone. He did everything he could to make sure I got the help that I need.Thank you again Christopher! You’re awesome.

This store is random chaos.No greeter to ensure people are helped in order of arrival, no sign in sheet, no counter or desk. There is absolutely no guidance for what to do upon arrival, except to wander aimlessly around this store until out of frustration at being ignored you rudely interrupt someone, so you can check in for a “genius” appointment. There is no oversight-no one with the “big picture”. No way to ensure someone waiting 20 minutes is helped before someone who just walked in. This new concept of total open disorganized random chaos is a joke of a business model.

Mask police at the entrance of the store is absolutely ridiculous. I wont be returning to this horrible store ever again.

The guy that helped me simply didnt care

A place for all things Apple. I brought my daughters computer there to have it checked out I made my appointment and waited about 5 minutes before I was take it back and told about the process of repairing my daughters computer. Seem very simple and straightforward I am as of now waiting for the computer to be completed and I will pick it up when its ready. Thank God I had the Apple Care save me big bucks

Drove all the way to this apple store to get a screen protector and a case for my new iPhone 13 pro.They told me they don’t have an applicator to install the glass screen protector.Wasted my time coming to this store.Installing these screen protectors is one of the biggest features people come to the store for.Very disappointed.

Cracked screen.. My experience was fast, efficient, friendly, & respectable! I had to give info to Apple employee to generate my “repair ticket” then he took my phone and gave me a return time (about 2 hours) once I returned it took about 15min to be sure all functions were in order ( my phone had to be replaced couldn’t be repaired ) and all content was transferred. Then I was on my way!

The reps here are constantly on a look to serve. The wait time is a bit but the products available are entertaining and a great distraction while you wait.

Always a really busy store, I can usually take care of business rather quickly but recently, not so much. I hope this changes

Great place they offer help and you can purchase a yearly plan. My significant other goes here alot. I think the plan us $99.00 a year

Theyve completed revamped this location and it looks great! We popped in just to see the new digs. They re-opened their doors a little later than anticipated due to the hurricane, but it was worth a few extra days wait.The new location is bright, airy and open. It feels like you are walking into a boutique with natural light. Everything is spaced out nicely and they have tons of display merch out for you to look at and test out.Personally I dont own Apple things, but I get the draw to them. This store is a great space and loving all the updates.Overall: AGreat newly re-opened location thats been completely redone. Loving the new look!

Talk about the A TEAM! Even with Apple being slammed inside, never is there Delay in customer service. I find it very impressive that the whole store seems to be working together to meet all customers needs.I was quickly able to get in and out during lunch hour while picking up order I had placed online. They also have a kid section for kids to be able to interact with the Apple devices.Apple does host classes for those who are not Apple sappy, I typically stand around listening to all the cool tricks the Apple technicians are teaching new Apple users.Definitely a must see and switch to Apple!

Customer service was horrible and filled with attitude. Not welcoming and definitely never coming back.

The best computer company in the world.

Fantastic people and fixes are immediate

Bad bad bad , they cant replace my phone according to them , because there’s nothing wrong with it, even though I have limited warranty. The antenna is bad but they cant replace it cuz is not showing that the antenna is bad ✌🏻

Had to wait in line go get in the store. They were limiting the number of people in the store I guess because of covid. Finally left and bought what I needed on Amazon.

Terrible customer service . rude staff. In the .No line but still they will not allow you to shop and make you wait . Products are not cheap but at least treat customers nicely

It was my first visit to the Apple store due to an issue with my IPAD. Kenny was attentive to my concerns. He did the diagnostic on it and explained my options to obtain a new IPAD. Mt tablet had taken up writing on its own all type of jibberish. John was trying to help get the new IPAD ready for me but we couldnt obtain the code from the old tablet due to it writing continually on its own. He finally took it and attached a keyboard to it and he was able to get the necessary codes. I was so impressed with the level of gracious service I received. Thank you Kenny and John for helping me get the best service and product for my needs. Awesome job.

Hey guys I have a question I called a couple days ago, and no one had responded. I came by to get my laptop fix due to my batter expanded it’s been almost two weeks and still haven’t heard anyone? How can I get an update on my laptop Mac book pro? I was suppose to get a call back but nothing? Please let me know thanks

Still requiring masks for entry?! Shameful. I didnt go in.

My iPhone SE had a battery problem and they fixed it quickly

*sorry folks, I deleted my review I don’t want my social credit score any lower.”

Well, the most reliable brand Apple went bad. I have arrived to the store with my Mac book pro 2017 that suddenly had a pink screen. I have googled it and YouTube it before I went to the store so I could possibly troubleshoot it myself. To my shock, I found 1000s of videos and forum discussions that many had identical issue. All posts had 100s of comments, stating the same. It is the hardware issue for many lab tops that are 2017. Many went to Apple. Apple is well aware of the issue, yet acting like they do not know what is going on, Harding a hearty free of $500 to $700 dollars to fix. Now that I gave a bit of the background story, I am going to describe in great details my experience at the apple store. I have arrived to the store and was informed that it will be 45 min wait. It was OK, since I have been to apple service before.I have asked to speak to the general manager and was informed by Khalil, who made my appointment at the door that he was one. I have elaborated my issues, saying that is unfortunate that the apple store has already a 3.5 review and something needs to improve. In response, he say: then you should not come here and go away elsewhere. WOW. And this is a general manager’s response. No one apple store and products are on decline of the quality. I was told 45 min of waiting time, soI have planned accordingly, arriving back to the store 45 min later. The appointment was pushed back twice and I was able to see my service tech at the very end of the day. My tech professional, Phil said that he has no idea how to fix it, so it will be sent out for service and yes, I will pay for it regardless that 1000 it not 10000 of people are having identical issue. I did show him all the YouTube videos . Well, not good store experience. The scheduling is bad. The general manager’s response to go away is bad and the fact that the store makes you pay for the issue that obviously not the customer issue but a hardware flow. I will never come to that store again and possibly stop using Apple products.

Very organized. Very busy. But the staff is awesome at keeping people moving and making sure that they are in the correct lines.

Don’t bother scheduling an appointment here if you live in the wrong side of Orlando. I missed my appointment by 10 minutes due to the disaster that is exit 92 on I4 and they canceled it without warning. Due to Apple’s awesome store design I got to watch 9 associates standing around play on their phones while the manager told me that no one could help me.

Was picking up a delivery order for Uber. Im not the customer why are you calling my name. I wouldnt own anything with apple names on it. Plus didnt know how to scan. Was told by associate we dont call the customer. Guess what i not the customer. Ill never buy anything from Apple based on my first experience.

The staff there have no clue how to help their customers and just default to shipping your device off to apple without so much as opening the device. When you ask them a question they look at you cluelessly and tell you to call apple support….the apple store tells you to call apple….REALLLYYYY?!???! Pathetic excuse for “support” to say the least…

Busy...great customer service

Had a good experience! Staff was friendly and professional! Pretty quick turnaround considering I was a walk up!

Very helpful sales person

I am very disappointed with Apple Store in Altamonte Springs, Florida not only was I discriminated but also treated extremely rude. I went to the store to buy a MAC Pro and an iPhone 12. While in line I had told their staff what I was interested in buying. Once it was my turn to go into the store I was told I could only go in if I purchase the item in full price/ cash. This rule is NOT on their website. I then proceeded to call Apple Customer Service, I was on the phone with them for over an 1 hour. The representative from customer service asked me to speak to the manager. I then spoke to one of their staff members and I was told I could no speak to a manager. The representative called the Altamonte Springs store 5 times and could not get a hold of them. I did not appreciate the way I was treated during my visit and I was told there was nothing they can do.

Terrible customer service. Appointments are required but no notice of this sudden requirement. Security at the door saying you need an appointment. You call for an appointment and they tell you that you must purchase online and make an appointment for pickup. Apple Stores are strictly for pickup only. Leave and go to Best Buy and done in 30 minutes. Much better customer service!! Never will I deal with Apple again!!

Always crowded and a long wait. They need more stores to satisfy the demand. They always have someone on hand to help get your name on a list, but it is still a one hour wait or longer.

I got my phone from another company not saying the same .But my iPhone keep turning on and off just acting crazy only a day old .The lady I spoke too on the phone was amazing who I book the appointment with and got to the apple store the women who help me was amazing forgot her name but she real help me to anybody thinking on getting any Apple phone ect pls get apple care it’s a life saver .Love the fast pass too in and out

It is a very nice store

Great customer service from a very nice representative named Carlie

Had to make a reservation A WEEK OUT to stand in line only to be told that my daughters iPhone required a $300 repair. If course they conveniently offered me the opportunity to down $1000 on a new phone. SMH

DON’T EVER BUY AN APPLE WATCH!!!Ive had the same apple watch for 4-5 years and now with the new update on iPhone 11 it won’t let me update my apple watch. I unpaired it and and the screen showed it needed an update. NOPE won’t workNow my apple watch is completely worthless!!!!KEEP COMING OUT WITH YOUR AMAZING PRODUCTS APPLE!!!!

Pretty bad attention imo

Organized but not enough staff. Wait time felt excessive for just a pick up.

I have wanted to come here for several months, but they have been closed for COVID. When i had come her previously, i have had good experiences. With Florida being in Phase 3 of the re-opening i hope they open soon.

Place was very clean, they were very patient with me. Tech guy, Daniel and coral and even Carly one of the managers that I also made aware of this in person. Process was very effective. Of checking temps and mask patrol.

They remodeled this store, not sure why but its different now. The staff here are always aware of your presence, understandably, because everything in this store is more than 500 bucks. That does translate into good customer focus and immediate attention given to newly arriving shoppers. Seems like they hire very smart and personable employees. They look the role dressed in their Apple garb. BUT they sure do know about Apple products. I mean everything about their phones, tables, and computers down to the hardware specs...amazing!Apple is way more expensive than say the Microsoft store. That is primarily because Apple hardware is top of the line and supported by experts. The new stuff just keeps coming from Apple. If you buy Apple expecting to get the latest and greatest your doing to be confused. Apple has an event every 6 months with new products and old product upgrades in hardware and software. WOW and double WOW!

In and out with appointmentBest customer service ever

Got everything we needed. Thank you!-Yaya#Histimejournal

Great place and people.

Evil service they told me that I need to buy a new phone because I put my phone in wet shorts for 20 seconds ., Big chubby Service guy from Apple store told me no you cannot fix it you need to buy new phone .!??I went across the street they fix my phone for a few bucks

I do not like that you have to order online and can not checkout the products. The staff are the only reason they do not get a one star review!

My name is Lisa and Im an independent contractor for Postmates. I come to this store often to pick up and deliver web orders for Apple customers. The security team and sales team are alway great to work with and always make my experience the best.

Friendly Staff got an apple watch here. Also they replaced the battery under warranty in a very quick and timely manor. Very happy with the experience.

My wifes 2017 macbook pro is ready to explode!, a potential fire hazard. Why not replace it on the spot? We were told to come to this location because it the earliest we could be seen. What a waste of time! Do yourself a favor... if you have to purchase an apple product, but it at Bestbuy along with a protective plan. Apple is not as reliable as in the past.

Francisco was the tech assigned to us during our scheduled appointment. We came in to have my daughters laptop repaired. He quickly determined the issue and fixed it. Not only was he very helpful and informative we also had an enjoyable conversation. Thank you Francisco, keep up the great work! We love our Apple products.

Very easy in, easy out......you do have to wait in a short line that goes very quick, very helpful staff and if you go ask for John.

Horrible service!!! The costumer service is the worst that I have ever seen!

Terrible service. Not allowed in unless my device is broke or I’m buying something when all I wanted was to speak in person to someone about purchasing prices for upgrading my phone. Can’t claim covid hazard when half the staff has their mask below their nose. Switching to Samsung now thanks

Can you post a zero star review? We wont tell you the managers name, wont even let you talk to him/her. Tech support says return the computer. Leader (Daniel) we can only give you a gift card despite the problems being identified prior to the holiday return window. But wait, while we dont have the model that is yours (brand new Apple chip and Big Sur OS, that is not working and resulting in multiple reboots while using for internet only) you can buy the next model up...its only $300ish more.SO buy a more expensive computer with a chipset that may not be stable with standard internet things like Youtube and I should spend more money on the system.Who is the store manager? We are all leadersI would like to talk with the general manager? I wont give that name out. I would like the manager to get on the phone to discuss. We dont do that...Over 10 years of Apple products and Apples new chip set, is it stable, buy an intel based unit, stay away from an Apple based chipset until they figure out how to make it work.

So disappointed, At the door there was this guy he asked me if I want to purchase or I just have question!! So rude... I was here to do phone trading program ... I will purchase Samsung...

Horrible!!!!!!! I will never go to this Apple store again.

In and out fast staff and security very formal and polite.

Outstanding Service, they took care of my exchange quickly and efficiently

They ok, super busy

The parking at the mall is very bad! Went to the apple store for gift cards and they would not sell me the cards because of the dollar amount I requested in person? I was told bye the store that I would have to do that online? So it was a wasted trip for nothing?

Amazing customer service !!

There tryna charge me to fix my iphone 7 which its unable to activate the sim and since my screen has a little crack near home button and are asking 320$ to fix a 2016 iphone 7 not worth it

Best mall ever

THE WORST MANAGER AND WORST STORE EVER.This manager and stuff know nothing about customer service. He is very very very rude and unprofessional and no one told me how to complain directly to apple about this store.Go to any other store of you want to buy apple products. These guys will make Apple loose a lot of customers from their unprofessional and rude attitude.

My IPad charging port malfunctioned on Sunday morning. I called Apple and they diagnosed the IPad and said I would have email it in or go to a store. The Altamonte Store did not have any appointments available so I had to come in as a walk-in. They lady online was awesome and setup the case number online. The process was smooth and easy and she spoke my language as a primary language. I was not sent to an Indian phone room with a representative that did not speak English understandably.Thirty minutes later I arrive at the Apple Store and signed in. The wait time was 1 1/2 hours and they said I could go anywhere in the mall to wait. 40 minutes later I was texted and informed I was next. I checked in the store and had my IPad diagnosed by John. He was knowledgeable and informative. He verified the charging port was defective and I was given a replacement I-Pad with no hassle or excuses.My IPad was backed up and loaded on the new IPad which was the longest part of the process. I was very please with the Apple phone and store service.

The space is clean and the staff is friendly

Long line to get in. Couldnt even help with a custom order with split payment xD. Useless.

The lines were unorganized and I got told to relocate 3 times someone even skipped me and my gf, once we got approach by genius our pick up service was fast.

Very bad customer service, don’t waste your time here, go other apple store. I had really bad experience here. Never gonna come here

I came in today for a scheduled Genius Bar appointment. From the moment I walked up it was nothing but a positive experience. Winsal the security guard greeted me with cheer and a calming spirit while conducting the temperature screening and directing me to the proper spot for my appointment. Once it was time for me to enter the store I was greeted by Leishla who took care of everything that needed to be tested on my phone before submitting it for repair. Leishla also was very helpful in picking out the proper case for my new phone. The staff at this location are always so helpful and compassionate.

To be honest my dentist is inside the Altimonte Mall so I passed by the apple store in passing to my appointment they did have a line so its limited capacity

Fantastic service, taking all the e precautions to keep is safe durimg this pandemic.

Don’t waste your time. Prepare to feel rushed while being assured to “take your time”. For a company who pioneered the open doors and hands on buying experience they have completely lost their touch. Now you can stand 20ft away to browse. Shame on you if you want to try before you buy.

Levar was amazing at providing the excellent customer service. He is very knowledgeable and friendly. I highly recommend him and Apple for all your needs

Worse Apple store ever. Staff is Condescending , Arrogant ,Rude and lack customer service skills. Everything is going to be “expedited “ and takes 3 days even to communicate with the same company to fix internal issues.

This afternoon, I visited the new, Altamonte Apple Store and spoke to a Mr. Cisco, who was extremely patient, courteous and helpful. Helped me setup a new email address, as I recently retired and needed to change my business email to a personal email address. He spent a great deal of time, very patiently, walking me through the steps to do so, and setting up new G-mail address on my Apple I-phone and laptop. Hopefully his superiors read this and he is recognized for his good work and great attitude!

This store (and all of Apple for that matter) sells products that break on their own right after the warranty period ends, and only advise that you buy a brand new, extremely expensive Apple product that will once again break in a couple years. They will not help you. They will not treat you with respect. And they certainly do not value your time. They will cancel your appointment without telling you and not offer you a new appointment. They will not work with you on anything. They will lie to you, and they will do it with a smile. They are a large company that does not care about their customers and this store exemplifies those characteristics. Shame on this company and shame on all of their pitiful, emotionless employees.

Great and friendly service

Dont go to Apple Store. Use mail service only. Next time we buying different brand.

Good service. Usually fast

Great service

Great service wonderful location fine working people

I want to thank the work that the guys at this Apple store did with me, especially Carli, she was very kind and solved my problem in a matter of seconds.

Excellent customer service from David who greeted us at the door, from John, the store manager, and our Apple advisor, Kay.If you are on the north side of Orlando, this location takes care of you without a drive south into the Millenia location. The wait time was very reasonable. No lines on a Tuesday late afternoon/early evening.

I went to this store for service after Best Buy failed me. I live an hour away from this store. Despite the Apple technician assuring me he would take care of my concern the visit to Apple took almost 2 hours and I had to jump through many hoops that a customer should never have to. I rated my visit and the supervisor called and left me a voicemail which told me a lot about the store. The supervisor did not want to hear my feedback, basically this store is going through the motions. Disappointing.