They put all new staff here and they really try hard to make customers happy. Thank you for all your help. You guys are appreciated.

Went in to get headlight bulbs. Price was $16 less on Amazon. They said they don’t price match Amazon, but they do price match other auto stores. I said they didn’t have to match Amazon, but if they could apply a store discount to get closer to the price that would be good. They would not apply any discount. I then showed them the price at Autozone and they said I had to go to Autozone and prove that they had the item in stock, then they would match the price. I said that defeats the whole purpose and showed them that their website shows the part is in stock. It didn’t matter. I concluded that they didn’t want my business and drove a mile down the street to Autozone in Allen Park on Southfield road. I grabbed the bulbs, went to the counter, showed the gentleman the Amazon price and he said he could take $10.00 off for me. Didn’t need manager approval either. Go figure!

The salesman that waited on me was very friendly and helpful, even installed the wiper blades for me without me asking him, good service

Sorry place to go. I ordered my Online and was instructed to pick up my stuff. When I got to the store At 6 15pm. Found them closed. Paper sign in the window says temporary store hours now closes at 6. Big waste of time. I feel that if they close early they should change the website hours as well

Told parts would be there by 10:30..They never even showed up...not the greatest staff

I cant believe a company would let their employees work in the conditions of this location. Gross! Truly Sad. Also cant seem to get anyone to work there that knows what they are doing and all the good workers are gone. Whats the deal Advance?

Do not go here. We drove 30 minutes to this store and was turned away at 6:05, despite their hours online showing 8pm. We tried calling to explain our situation and they turned us away.

Thank you Rob H for helping me out with my brakes line fitting adapters! You are the man! 👍🙌

I am an Auto Zone customer. However, I moved to Allen Park a year ago and there is an Advance Auto 1/2 mile from my house. The first time I went in was for some brake lines. When I needed some adaptors the rep. said, go to OReillys for them. We dont have them here. There I was standing in front of a rack with hundreds of adaptors on them. I knew he was being flat- out lazy and simply did not want to deal with it. It was to my advantage that he sent me off because I went to an Auto Zone on Telegraph in Taylor and one of the reps in their was a brake line genius. He knew EXACTLY what I needed for my Subaru. Time and time again I went into Advance on Ecorse in Taylor and most times the service is terrible. Except Paul is extremely friendly, helpful. Let me tell you what happened today. I went in with my starter in my hand. I asked the lady if she could check it for me. She says, we would but there are only two of us here. Even though there was one customer in the store and she was at the counter with no customer. I could understand if they were busy, but again one customer in the store. Now there is and Im sorry I dont remember his name. He is an African American young man who knows exactly what you need, where it is and you are on your way with your part in minutes. The problem is most of the time its that young lady with black hair that is not customer oriented. She takes offense, discourages you where you dont want to go back.I was in retail in my earlier years and its sad but true, a couple of employees can ruin your entire business. For now on I will drive the 3 miles to my Auto Zone.

I bought wipers bases on the staffs recommendations. I tried to put them on in the parking lot and they were wrong. I come right back in the store and fumble around in the wiper isle for 15 minutes, while the staff ignores me and the fact that i had been in there less than 2 minutes earlier buying wipers. Of course they didnt have wipers for my rare 2017 equinox. When I come up to the counter to return the wrong wipers i dont even get asked why Im returning them or if I found what I needed. YOU JUST SOLD ME THESE THINGS FOR GOODNESS SAKES! Arent you curious? Smh....In their defense there was was one other customer down the oil isle.

Very friendly and knowledgeable staff!

Website says they close at 9 and I walked 2 miles with a battery only to find a handwritten paper on the door saying they closed at 6. A three hour difference that wasn’t even updated on the internet. I see a lot of others saying they had similar experiences. Who’s running this store? You’re doing a terrible job.

Didnt have what I needed. But most of the staff either wasnt wearing a mask or decided that their chin needed it more than their nose and mouth. If the general public HAS to wear a mask , as stated on the door, then these employees should lead by example. Will not be back

Drove 10 mi to get here website said open till 8:00What kind of secondary b******* is this

Three employees standing behind the counter chit chatting while Im standing there try to spend my money! Ill never shop there again.

The cashier was very very polite

Had to order brakes for my husband car.... One day and they were there...

The young lady is always very helpful and knowledgeable. She is always busy but still has time to answer your questions with her full attention. I will not go to any other auto parts store.

Great staff, friendly and helpful.

Internet says they close at 9pm. Sign on the door says they close at 9pm. I get there at 8:05pm. The door is locked. I guess the employees cant tell time.

Walked in got what I needed waited at the counter for 10 min so the husky girl could finish her call on her personal phone giving legal advise to what seemed like person with custody issues. When I was checking out I asked about a certain product and she told me they don’t carry them and that I was better off going across the street to auto value. She didn’t get off her stool at all so I went and actually found the product I was looking for that she thought they didn’t carry. Did I buy the product? No I went across the street to get what I needed.

Very helpful and friendly staff

Best customer service,free installation of wipers.

Were not able to come to us.

They know there auto parts there.

I go into the Allen Park store around 5 pm on May 28th looking to purchase some wiper blades. I walk in and the young lady behind the counter asked me what I want and I said wipers. I tell her my vehicle and she shouts out 22 Before I get to the counter she shouts out no 24. When I get to the counter I have to move the carts of stock in front of her register and she is on the phone and says to the customer I cant see that far for the price. She hangs up with him and makes a comment so the super cheap wipers?Seriously? Im sure I didnt ask her opinion on the quality of the wipers I was buying.

I have only had one issue with this place but overall it is a good store. Kevin is very friendly and quick with what he does. I wish I knew the names of the other guys but so long as Kevin is there, your gonna walk out happy guaranteed. Took me years to figure out which one was kevin.

The best customer service, very knowledgeable employees

Found everything I stopped in for.

Never have any problems getting a great price. Purchased Calipers, Rotors and Pads. One side wore tremendously faster due to a slightly pinched brake line. No questions asked... They warrantied everything!

Helpful Staff

One of the workers messed with something our van which caused it to mess up. I noticed this very quickly and it turns out he was drunk and has done that before. It took four other guys to fix it and it took an extra hour.I wont go back here to do this. And i definitely wouldnt recommend this place, but the helpful manager who fixed it was nice.

Super fast service. Employee took care of us as soon as we walked in the door, Andy has top notch service. Came out and installed my wiper blades and we were on my wayCould not be happier with my service

I needed help with connectors for my battery and had the most helpful service.I appreciate the help and kindness. Thank you crystal

Yes, they have auto parts. What is more, they have the best loaner tools (and policies) of all the big parts store chains.

Great place. Amazing Employees, will help you find the best parts for your car.

Always knowledgeable & helpful!

One of the better retail auto parts places if you need to talk to a tech that may know the difference between a mass air flow meter and an air freshener

Very helpful staff. Ask for Jenny shes got you covered. Great quality auto parts at value prices.

The staff is super friendly. They can look up any car part for you and can even grab it off the shelf for you. If you buy windshield wipers here they will put them on your car if you want.

They try but trying isnt always right

Well i came in and 2 guys were looking on the computer with a customer. So I stood there for over 5 minutes nobody said Hello or acknowledged me. Then the phone rang one of the guys answered the call and proceeded to the shelf for something. Here I am thinking wait a minute I should of been helped before he answered the phone? Anyhow then came a third person from the back and asked me if id been helped and I said No and then he helped me. Wow! These are all grown men! Im sure they have customer service skills! Anyhow the guy that checked my car with tester was very nice .

Awesome! Very helpfull Young Lady informed me I had a $10 coupon !

Good place to go for parts. Never a hassle either. Staff is nice too.

Needed a radiator for my car instead of ordering on line they had it

Great service , friendly & clean!

The best place to buy auto parts, especially since they will lend you the test equipment and any specialized tool g you may need. Tip, buy online to get discounts and coupons.

Great service. Even though they were really busy they helped me find what I needed ab d applied a work discount I didnt even know existed!

Ordered puddlelights for my truck and of course got the right ones and earlier then expected. Thank you Advance A.P.

Paul went above and beyond the service was great

My father always gets parts from this location helpfull young guy helped me install a battery he is a life saver :-)

Best one downriver hands down. Friendly staff and almost always have what you need. If youre a mechanic then this is the place to go.

Excellent! They had the parts and even assisted in installing ...

Friendly and professional poeples..all you need is to ask..

Sam and all of the other staff is extremely helpful and will go out of the way to make sure you get what you need

Bought a product that was m3 product was told it would work..used a dab out of product did not work..recipt pachage and all would not warranty their product..;) i wanted to try diff product..:(

Employees were very patient and helpful

Great service installed my battery in 10 mins. Great staff.

Went in for rear brake rotors and pads for 2010 Fusion. Why didnt their computer system alert the clerk (or us) that we needed a special tool (which they sell) in order to compress the caliper? Had to make a second trip, in the middle of the job. This location didnt have the tool in stock, so we had to go to a second location. Huge waste of time.

They always have excellent customer service, with great information, with almost everything you need

Helpful staff. U of M fans get extra special attention.

The clerks that work in the store are pleasant and really helpful.

They are very helpful and always have a great selection of parts and oil.

I went into the store yesterday..it was very quiet yu could hear a pen drop..a cashier (female) stood at the register doing inventory im assuming...I asked for her assistance and before i got out my sentence she pointed out the WRONG item..so I began to look for the correct item without a clue..a few minutes later a white male walks in she greets him with a smile asking if he required her assistance..needless to say i left..i dnt think i should spend my money in a store where the workers could pick and choose who they feel like providing assistance to..

Cheaper than others and they have great customer service

Very knowledgeable staff and the services offered are great.

They gott what i need att reasonable prices an they treat you real nice

Dropped my truck battery off here Monday 10/21/19was assured it needed to be charged and I didn’t need a new one, Left my name and number was told I would be called when it was ready to be picked up10/23/19I decided to go in around 5pm since I still hadn’t received a call about my batteryApparently there way to tell which battery was mine I had to walk behind the counter and search through about a dozen of other batteriesAfter all of this I’m told I need to purchase new battery and my old battery wouldn’t take a chargeInconvenient, Waste of time, unprofessionalAnd it feels like they got over on me,Needless to say I won’t be shopping here anymore

Clean. Friendly staff. Fast service. G

Good prices and excellent service. Last visit was at 9 pm closing time, but the two guys working turned their computer back on to check pricing and availability.

These guys know their stuff, always good service.

Good selection helpful people

Decent prices and good selection of parts on hand

Some employees are great and helpful. Others dont know what they talk about and pick fights when theyre wrong.

It is an auto parts store. Good service.

Great customer service! Called had my part waiting when i got there!

Quick and good customer service.

Someone cant change a brake light bulb anymore because their liability doesnt allow them to.How sad.Ill be going back to Oreillys again.I take my star back.Advanced on Ecorse rd in Allen Park is getting ridiculous.Is this just laziness or is it just they dont have customer service anymore?What a shame.

Always very friendly and helpful. Plenty of parts and accessories in stock.

Great service

Went here for some batteries for skytrack not very informal😡wrong batteries over the phone grr

Had to order my part and it was delivered on day it was promised

Staff is always nice here.

Quality auto parts at reasonable price

Good place for auto parts

Smart people especially the new guy

I would not recommend this place they were not helpful it almost seems like they didnt even want me in the store maybe they need new management

Very nice and helpful staff.

Staff very helpful and honest.

Great guys with right answers!!

Always great service.

Starting to like then more than AutoZone

Employees need more training

Very helpful people.....

Decent auto store.

Great service.

Excellent customer service...

Foul mouthed counter person ruined my perception of the business...they were no help

Read Check Engine light codes.

Great customer service