Jaime and Ryan were amazing. The new manager helped me with my new device and Jaime found promos to save me money! Awesome team coming back for my family members soon!

I’ve always had a good experience at this Verizon store. I’ve had many reasons to stop by here in the past couple of years, and every employee I’ve dealt with has been helpful and competent.

There was a representative that was helping us was very much like those old fashioned car salesman. Very dry until he saw we were ready to spend money. Not knowledgeable about the phones at all and was trying to push other products on top of the phone. I drove here because my last experience was so great. Dean was all around the best representative I ever had at Verizon. Now that Dean is no longer there I decided to take my business elsewhere or simply online

Ordered a new phone, was told they would call me to let me know when it gets to the store. I had to call them since it had been 5 days already. Spoke with someone who looked up the tracking and said...oh, its here but I dont know where the phone is and that I would have to come into the store to speak with the guy who originally helped me. I asked him why no one called me to tell me the phone was there and his responseis...we are shorthanded and he was probably busy since he was the only one working. I asked if he could look for it and he said the other guy probably put it somewhere and I would have to speak with him. Talk about bad customer service! I called back and told him he needed to find the phone and guess what? He found it and only then did he apologize!! Getting a new phone isnt cheap and when Im told they will call me..I expect a phone call. I have been a Verizon customer for 23 years and I can say that I have never had such bad service. If there was a negative scale..this store and its associates would have a negative 5. I dont know who their manager is but that manager needs training on how to manage and the basics of customer service.

Josh is s a an great team associate and posseses excellent technical skills.

I had a really good experience there everyone was very helpful and the manager Cesar made sure we where taken care of

Caesar is the best. I wish to give him 10 stars or more. He deserves a raise.

Guy that was working yesterday around 7pm was super rude. Came in wanting to purchase a samsung and he did not want to help us or greet us. Some displays were missing and we never got helped. There was only 1 other customer in the store. Bought my phone somewhere else. This store seems to consistently be getting low reviews lately its clear they stopped caring.

This used to be the best store with the best management and staff they change management and the new male manager yelled at the Verizon call center employee that patched my call over to the store and got an attitude with me and just hung up in my face , and I really hope he is disciplined for it , I really wouldn’t recommend this store at all 👎🏾👎🏾

Justin took his time working with us and making sure we got all the discounts we qualified for. At the same time he assisted other without any stress. Great experience.

Carlos provided excellent service. He was able to retrieve data from my old phone even though it was experiencing low memory/low storage issues. With the added complication of the battery of my old phone dying in the process. Kudos on a job well done!!!

The representatives were very friendly and helpful!

My Favorite Place To Eat Chinese food..

My experience at this retailer was great! Justin was so patient, informative, and friendly with all the questions I had! Will continue taking my business to this retailer!

Great place! I was in and out real quick and Wenhao was super nice and really helpful.

I highly encourage you to meet with Keith, the Manager at Alhambra Verizon. I had an array of problems and decisions to make regarding my broken phone, personal and business decisions to make. Keith is very knowledgeable, Personable, and Trustworthy. He did everything he could to meet my needs. As a business owner and a Mommy/Teacher on the go, he worked with my schedule and My two phones are affordable! Thank you Keith!

It was a very pleasant experience. We belonged to the last customer on the weekend night, but the staff was very touched by the very patient and attentive service.

The best always help me with all my cell phone needs

Came here to switch a couple lines and pickup some phones.Keith was very helpful in getting us our moneys worth he was very concerned about getting us exactly what we wanted and was very knowledgeable

Dean was really accurate and efficient, I noticed he help the people in front of me real fast and then helped me fast with was great because I was in a hurry ,I will definitely come to this location for all my Verizon needs thank you for the great experience!!!!

I had a great experience at this Verizon store. I recommend this store and specially Dean he has great customer service skills. Thanks for the help Dean.

ASK FOR JUSTIN!!!GIVE THIS MAN A RAISE!!! KNOWLEDGEABLE, FRIENDLY, MULTI-TASKER, AND PRETTY MUCH RUNNING THE STORE SOLO.

In person is definitely the way to go! The online customer service is the absolute worst. I rather risk getting covid than deal with the folks online/phone customer service. Justin did great not just with me but other customers as they came thru the door. I’d say a raise is in order but I’m sure that’s what everyone says.

Victor L. was quite unfriendly. Its fine that he couldnt help with my account because this store is not an actual Verizon store but rather a third party retailer, but he took pains to show that he was not interested in trying to help. Luckily the official Verizon help line was able to help me and was much more professional and helpful. Cannot recommend this location.

We came here to check out some of the contract phones, the staff here is nice and helpful

Keith was very informed and very patient while my new phone and old phone synced info. It def took longer than anticipated due to the amt of data I had. I was bummed about the difference my phone was worth with trade in.

I waited a long long time.When I asked how much longer to wait, he told me to go to another store. Very very rude.The worst experience I ever had.

I spent the whole day (not exaggerating) from phone to chat option with multiple different reps who either had absolutely no idea about what the business they represent but were flat out useless.. Very grateful for getting in contact with Sean who is beyond knowledgeable but takes the time to get sh@% done correctly and makes sure you are taken care of.. Kuddos to this young man!!!!

Dean was very helpful, friendly, and knowledgeable. He activated my son’s iPhone that was supposed to have been activated by the Verizon corporate store.

He was terrific, answered all our questions and made our visit easy and informative.

Great service Jesus was awesome and patient and helped me get everything set up and transitioning from my old cell phone carrier to Verizon. The level of customer service was above and beyond. A+++ service.

Came in for a usb-c charger and I left with one. In and out in 3 minutes flat. Very friendly and patient and knew exactly what I needed.

After many visits, I finally found a associate who could help me. The 1st in years.

This store was a breath of fresh air compared to many other phone retailers that I have been to. From manager Keith on down, they were very welcoming, informative and patient. No fast talking or games like terrible experiences I’ve had at other phone retailers. This will be my go to store from now on.

Cant recommend Verizon Authorized Retailer – Victra enough. The people are very nice and responsible. Service is very reliable. 99.9% of people dont need more than 15MB but you can get a lot more. Someone just came and upgraded our antena and we have even better service now. There is also a good deal on eero routers (have to ask about that).

Sean presented himself very professionally. He has good knowledge of all Verizon phone plan , ask customer’s requirements and recommended the best plan for the needs. Great marketing and tech support guy. thanks

Tim is a very patient and kind. He is very knowledgeable and knows his products. I would highly recommend him .

Excellent service couldnt be any more professional had a employee by the name of Tim that went above and beyond his expectations of a employee. Would like to see more customer quality workers recommended and approved by yours truly

I Came For a iPhone Case and the Staff Was Very Friendly i Would Get My Next iPhone their in the Future.

AVOID VICTRACame here over a year ago to buy a phone and left paying for a car charger, screen protector, and phone case that I wasnt aware that I paid for.Seems common at this place but adding in that this wasnt an experience I ever had with T-Mobile which is why my guard was down and didnt anticipate being sneaked into paying for items that they did through sneaky wording. Ended up paying an additional $100 for things I could have gotten for cheaper if I knew I was actually paying for them.Reason Im writing this now is because I avoided this Verizon because of what happened last year and ended up in Downtown only to find they ran that one too.Victra trains their sales team in the same manner. They did not fail to try to throw in a screen protector & case for a discount after speaking to their manager. Their pitch includes this whole thing about you wont be paying more than $250 but fail to mention their plan to sneak in extra things to get to $250.Learning from last years mistakes I declined both (at the register I was already being set up to pay for the screen protector after declining the phone case) and my grand total came out to $144, clearly a lot lower than the $250 they started their pitch with.Bought a case for $10 on Amazon which is working out great. I can appreciate a good salesperson but Victra is just pathetic and highly recommended avoiding them as it seems they arent going to end their approach.

Claudia was wonderful, she accommodate to my desires and specific requests. She was patient while in changed my mind multiple times and helped keep the mood feeling light and happy. Very pleasurable experience!

If you want to get the best Verizon experience, do not go to a retailer. Go to the corporate Verizon offices. And DO NOT work with Michelle at this location. She is a hoax and full of greed.My family and I are ATT customers who were trying to switch to Verizon. Firstly the lady working there, her name is Michelle, tried to hoax my family into the plan by undergoing a series of number changes and ports so that she could get credit and bonuses for herself.Thankfully, I was dealing with the corporate offices of Verizon in Santa Monica when this happened.My parents are in Alhambra and I live in Santa Monica. So naturally I went to the Santa Monica one to get my SIM card and switch services. When they talked to Michelle, she did not want to collaborate. Instead, she greedily wanted to take all the credit for opening up a new family plan, instead of collaborating with the Santa Monica offices, where I was located in.Verizon Corporation shouldnt let people like this run business, my family and I spent a total of 18 hours in 2-3 days trying to get Verizon. But Michelle wouldnt budge because she was so greedy and sketchy. While the Santa Monica offices were trying to collaborate so I can also get my phone running, she refused to cooperate.The associate at Santa Monica talked to his boss and we all called the Alhambra retailer. First, Michelle refused to talk to the Santa Monica Office, and when we asked to speak to the supervisor, the supervisor hung up! How sketchy is that?Switching to another service takes work, but Verizon shouldnt let this become such an unpleasant experience for their customers by having greedy associates working for their own commission and refusing to collaborate with Verizon Corporate. This is unacceptable by all means in customer service.I DO NOT RECOMMEND ANYONE going to this retailer. Especially this lady Michelle who has caused pain and lots of money to my poor parents and brother. That is downright UNETHICAL!I repeat. Do not come here.

I would like to say that my experience at this location was very good. Sean my customer service representative was very professional and courteous.If you are in need of a new phone, upgrade, or just information about Verizon, come here.

This is the third time Ive been at your Alhambra store. The second time I came I had Joe help me and he explained information about my tablet and the cost of it that was not explained clearly to me on my initial visitAt that time I didnt have the time to set up the tablet and he offered to help me whenever I had the time. That is what he did todayHe was very kind helpful and patient with me

Sean was extremely helpful and very patient. It was nice to have someone so willing to help and we did not feel rushed.

Walked in friendly and helpful with no drama.

Dishonest! Set up a new 2 line account and then they offered a free tablet. But they made no mention that the tablet would be activated as a 3rd line, making the monthly bill much more expensive than was specifically stated. No mention in any documentation or verbal, even Verizon customer service said that the stores can be crooked, in which case this one is. Remember to double check with customer service or better yet do everything online! I wish there was a 0 star option.

Best Customer Service!What do you look for when you walk into a business? Friendly, personable, helpful, honest and is willing to go above and beyond when you need help? Well thats exactly what I found the first time I came into this store. Alvin has been so helpful and patient with me, that I cannot be more thankful that hes employed at this store.I bought the new Google Pixel here in Feb 2017. Love the phone, however, my own stupidity caused me to have the joy of visiting Alvin yesterday. I ruined my phone, felt in panic and disbelief that I was about to have to reinvest in a new phone. Throughout my stressful time, Alvin kept a calm and reassuring temperament, going above and beyond to problem solve for me. At the end, I got a new phone replacement, new insurance on the phone and a deep appreciation for amazing customer service. Thank you again Alvin!!

Verizon Authorized Retailer is really great and my technician, Victor Tam, was also really great. Victor came on time to the installation and completed the work very quickly. The speed and price of the internet service offered by Verizon Authorized Retailer is unmatched. In addition to this, they offer good service. So glad to have this alternative to comcast.

We had to upgrade our phones cuz we had potatoe phones. They were nice, friendly, professional and accommodated to our needs. Showed us and helped us with an upgraded phone n data plan and phones based on our needs. Cool shop. I dig em. We picked up the Google pixel 3 phones.

If you want to come to the VERIZON that will provide the BEST EXPERIENCE possible make sure to come to this VERIZON. They can help you with all your Verizon related transactions from CUSTOMER SERVICE, bill payments, new lines of service and much more. I encourage you to come in and see for your self. WILL NOT BE DISAPPOINTED. 👍👍👌👌

Do not go to this place. A bunch of people who will cheat you. Especially Michelle - sales rep. Big Liar. She sells accessories to people with the phones telling its free but it is actually not. You will be paying for all of it with your money. Talk to the Store manager he will tell you if it is free or not. Very unpleasant way of talking to people. Very unhappy with this place and I do not recommend anyone to go there. Instead go to the one on Huntington Drive. It is better

Had the best experience at this store. Monica was super helpful patient and knowledgeable. I will definitely be back to get my daughter her phone here . Monica is the new manager in charge and I definitely recommend her.

Great customer service. Really friendly and helpful staff. Got my first tablet and they really went above and beyond to help me understand how to use it .

New manager and New team . Definitely glad I decided to give them another chance because this experience was a lot better. Came in to buy a gizmo for my daughter and they helped me set up app and contacts. My daughter loves her gizmo. Thanks Monica and team!

Do not waste your time going into this authorized retailer. They can’t do much for you and they take FOREVER to even acknowledge you. It was over an hour before I was asked what I needed and then the guy went right back to the previous customer. I waited for around 2 hours before being helped. They are under staffed and unable to do things that regular Verizon stores can do for you. I have been with Verizon for almost 20 years and I am close to canceling my phone contract with Verizon as it is almost at an end because I do not want to deal with their over priced contracts and unprofessional retailers anymore. Save yourself some money, time, and gas and go somewhere else

After purchasing a phone and case three weeks ago, the case has yet to arrive. I’ve called 7 times since and while acknowleging I bought the case, no one in the store has been able to give me an answer or confirmation it is being sent. Each representative has said they would look into it and not called back or followed up. Often they would just hang up. Undoubtedly worst customer service and have failed to deliver a product I paid for.While in the store the rep just tried to up sell me and was going to overcharge for a phone until I showed him a lower price on Verizon’s website. Continued to cost more with fees and phone case I have yet to receive. I would not recommend this store to anyone even if you need the phone that day; it would let be cheaper and safer to order online through Verizon or amazon and rush ship it. I will need to go into the store to stop the order and get a refund

I came to this store looking to leave Sprint, and was extremely pleased with the streamlined process. There was no deception, all fine print was provided to me clearly, and now I can actually make calls. This is a clean and inviting store, with very professional associates. I would recommend this store over others just because they were honest and upfront with everuthing. I stopped at other retailers (ATT/Cricket/Metro) but was given the run around every single time. The bill might be slightly higher, but its nice to be able to actually to reach out to customer support. If any of you have had Sprint, you know the frustration of being looped in the automated customer service line. This store is definitely 5 star, and I will only come to this store from now on.

I will never go the this Verizon retailer store, and never recommend any person or friends to go to this store, because of the bad experience here, and most importantly when I called custom service from Verizon, and they even can not find this store because this is not Verizon incorporated store. And TERESA is the worst sales representative I have ever seen, she is very arrogant，rule to me when I was trying to trade in my old iphone 6s to get a iphone XS max. Another representative Joe was nice, he was trying to help me to trade in, but he was busy with another customer at that time. Teresa was doing her own business and didnt want to spend her time on me. I said OK, I can wait Joe to finish his work and help me. Teresa was not happy and she was still doing her own business. I was treated as an unwelcome person in her mind. With this bad feeling, I called Verizon custom service, and they had hard time to find this store in their network because this is only a third party with indirect linked with Verizon. Never waste your time and money there!!!

I went to this store to purchase a wireless hotspot. The sales associate misinformed me in that, the service has unlimited high-speed connection plan. Accordingly, I signed up. However; within 3 days, I had discovered whatever information that was given to me was wrong and I was misled. On the third day, I went to the store to cancel the service and return the equipment. The store associate had informed me to come back when the Manger is in the office, hence only the manager makes that decision. Again, after three days, I went, no manager was present, went again, the next day, no manager was present. Then, I went to field for my job. When, I came back, I went to the store and spoke with the Manager. The Manager told me that, I need to cancel the service, in order to return the equipment and receive refund. In line with the instruction, I called the customer service number and I successfully cancelled the plan. I went to the store to return the equipment. I was told that, they will not return the equipment, since the 14 days passed. To begin, I was available and went to their store several times to return the equipment. They are the ones, who insisted manager presence to cancel and return the equipment. Now, I end up holding equipment, which do not have value to me and wasting my $139.00. I just wanted to share this. Thanks!

I had an amazing experience, the guy that helped me out, Sean, was just amazing. He helped me out completely.

Great customer service!

Very little wait time and service was excellent. Corrine helped me in and out in 15 min. Telling all my friends.

The customer service was amazing. Jesus was helpful.

Alvin was very fast and efficient. Did my upgrade and helped me with my plan. Definitely recommend him to anyone. Straight to the point and gets you in and out.

My brother recommended me to come to this store and Im so glad I came in . Monica and Cedric were extremely helpful and patient . Thanks guys! Love my iPhone X and tablet .

Good . He was nice and helped me and answered questions that I had.

Alvin was very helpful and patient with me. Helped me fix my bill and get an affordable price for my new phone. ! Thank you

The customer service is top notch. The best Verizon store Ive ever gone to.

Went in to buy an iphone 7. The sales person was really nice but the manager was a total ass. The manager wouldnt let the phone go without the bundle package. And I could hear the manager yelling at the sales person behind closed doors and I was at a pretty good distance from the door. Long story short I walked out without a phone and felt bad for that nice sales person.

Very thorough and attentive.

The Alhambra store rocks and Joe is awesomeFor your needs go there

Came in here at 7pm to open a new line and transfer my account from another carrier to Verizon. 30 Mins later one employee frees up and two women walk in and cut in line in front of us for a simple bill pay. Bill pay takes 30 Mins and it finishes as the store closes so we cannot be helped. Judging by all the negative reviews and shady practices this place has I guess they did us a favor. Avoid this place.

He was very helpful and I was impressed with his personality.ill be back again

Poor service. They leave clients waiting for weeks (for me a month) to contact them. A Wireless is not a par with actual Verizon stores. They were far the worst customer service I received from a Verizon store. Do not recommend. Manager and workers are slow paced and unproductive. Long lines too.

This store has very dishonest employees! They will lie and tell that you must purchase their accessory pack with all new phones. This is NOT true. They will lie about anything they feel will make them more money.Best Advice: Stay Away!!!

Better service, than other providers for sure. Internet faster and not losing connection in places, where my friends lose it. A little overpriced.

This store is awesome the people are so nice and helpfulJoe was the salesperson I dealt with in the Arcadia mall then I found out he left and went to the Alhambra storeThe Arcadia store is ok but you wont get the service that Joe gives you he is awesome

It took 4 hours to open 2 lines. Staff run around and hang us there Trash Trash Trash Shop Dont go

After 5 years with other provider, I switched three lines to verizon from another company and also bought three new cell phones. At first it looks like they are a corporative Verizon store which they arent; they are victra a third-party sales store. As a result of this they charge much more than a real Verizon store, but this is not the main issue. The game started when they told me that I have to buy a hum to be able to claim the offer of $ 600 for switched to Verizon, they told me that the cost of hum was $ 240.00 but that I wont pay anything because verizon is going to deduct the $ 240.00 from the $ 600.00 at the end I will get$ 360.00 through a gift card enstad of the $ 600.00. When I arrive at home I looked at the official verizon website and notice that everything they had told me did not match what Verizon offered. At that moment I decided to call the customer service and they explained how everything really worked, they told me that first of all I did not need to buy the hum to be able to claim the $ 200.00 for each line, secondly they did not have to deduct the $ 240.00 because in my 24 months contract they charge me $ 10.00 every month, and for the cost of the hum will be $ 120.00 at the end of the 24 months, and not $ 240. Overall, they claim the $600.00 and them victra takes $240.00 than victra will send to me a second gift card with $360.00. Afortunate, I called the costumer service on time and they told me how to claim the $600.00 throught a link where I can claim the offer.I had a bad experience with victra store. Verizon is a good provider, but these third-party stores make verizon look bad. The way these victra store training their employees is how to stealing money from customers. Stay away from these sotore.

This is right store I want to give kudos wonderful employees at the store Estevan and Karina they were so helpful he started my Bluetooth on my car that I somehow got off and Karina have to make learn something about my messages so please give him a wonderful Applause for me and tell them that they were great my name is Judith Ellen kjos phone number 6 to 6 590 1696 I hope they get credited for this thank you

The whole team was very professional, knowledgeable, and helpful. Definitely coming back for all my Verizon needs 10/10 experience and I definitely recommend this store.

Avoid this store at all cost. Go to a corporate Verizon store instead!Ive been a verizon costumer for nearly 10 years and upgraded several phones. This time I upgraded my phone at this location and had the worst experience ever!Didnt know this wasnt a corporate verizon store. The staff, Cedric, who upgraded my phone told me that my phone case and screen protector are free. I traded in my old phone and ended paying nearly $200 dollars that day for the new phone. I asked him if $200 were all for tax, and he agreed. I went home later and checked the receipt and found that I was charged for phone case and screen protector. I called the store and spoke to Cedric. He said it was a down payment for the new phone. I asked to return them because they cost almost 100 dollars and the money werent going towards the new phone. He said I cant because thats what it is. He said he did waived my upgrade fee, which was not true. I was still charged.A month later, I got my phone bill, and the upgrade fee still there. I called the store found that Cedric was prompted to other store. So Monica helped me to send in a request to verizon to waive the fee. I waited for nearly 2 weeks. Called 2-3 times and every time she told me to call back to check the result. I got really pissed and called verizon directly. They said the request was never sent in and waived my fee right away....I really dont know what is going on with this store why they have to cheat their costumer like this......

Jessica was super helpful helped me transfer all my info to new phone. Will recommend anyone to her

No service from clerk. He was helping another customer but didn’t give me an idea of how long I had to wait. So I decided to go to another dealer.

DONT GO TO THIS PLACE. VERY DECEPTIVE SALES TACTICS. The sales rep also stole my phone which I am still trying to get back. And while I was sitting in the store trying to make a complaint, another person walked in with the same problem.

The service is horrible. They dont even greet you. Not only that but they act and look unmotivated to help. Plus they dont have a system where you can pay your bill quickly instead of their first come first serve deal. I dont recommend coming here if you have other things to do. They dont see the customer as a priority.

Great service!

Great service. In and be out.

Your staff very courteous

Really great experience ! Very Knowledgeable and friendly!

The young lady who works there is so gorgeous 😏

Terrible service. Im 8 months pregnant and they made me wait 2 hours when no one else was in the store and they completely ripped me off. Dishonest covers it. I wish Id looked them up before I went. Verizon better be able to fix it.

This is a franchise store. If you are looking on the verizon website expect nothing to be the same. I was told I HAD to purchase things (i.e. the bundle, phone insurance, tablet...ect). Keep in mind, RETAILERS CANNOT FORCE CUSTOMERS TO BUY ANYTHING, so save yourself a lot of headache and go to a Verizon corporate store. I did and ended up much better off. This store will likely be out of business soon.

The most dis honest store I have ever seen in my life. I purchased a iphone 6 plus in their store on thanksgiving of 2014. when I left they put a box in my bag without saying anying about it, just told me its a free gift. when i got home i found out it was a wifi hotspot. they charge it for $20 a month with two year contract. when i call them says i want to cancle the service, they tell me i have to return the device back to the store. and cancel the service myself by calling 611. they said they dont d costomer service. they only sell device. at the end i stil have to pay $35 for their lies. yes they make money based on lies.

Avoid this store. The manager & employees are liars. Once they made their commission they don’t want to deal with you.

Couldnt even answer the phone or set up their voicemail beyond *heavy breathing* is not available

So glad this store is under new management. Monica and Cedric were great!!!

Great service. Really Nice staff.

The service was great, quick and easy