Almost every time I purchased from them my followup calls led to comments like Who did you order from and We cant locate the order. Worse, twice I left voice mails and both times I never received a return call.

From a business to business point of view, the Alex Brick & Stone team is absolutely amazing to work with! Great place, locally owned & extremely knowledgeable

I had service done to my fireplace and Tom went above and beyond to find and correct the problem. He also cleaned the entire fireplace which I was very impressed with. He worked efficiently and quickly and was very nice to deal with!

I needed help finding someone to fix my chimney alex brick and stone hooked me up with someone worked out awesome

Very disappointing in their service. Anytime we called with questions after purchasing a fireplace through Alex Brick and Stone we got the run around and were told I need to call my manager, boss, the supplier, manufacturer etc. and call you back and wouldnt get a call back for weeks at a time, if at all. Very disappointing that nobody had answers.

I was very impressed with the service I received. My project was small but I was still treated well, their selection was also really nice.