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Sutherlands HomeBase
515 MacArthur Dr, Alexandria, LA 71303, United States
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Ro
Review №1

This morning I went to southerlands looking for a map gas torch to replace my broken one. They had them in the plumbing aisle and they were locked to the peg hooks I’m sure because it’s a high theft item. I spoke to the guy that worked there and asked why the one with the bottle of map gas was cheaper than the one without. He came and looked and said he was not sure but it was cheaper. I told him that I wanted the one that had the bottle with it. He unlocked it and carried it to customer service. When the man at the customer service desk scanned the item it came up as $54.99 and not the $39.99 that the tag they hung the product up on and locked it to. I told him the price was wrong and they checked the tag. They then informed me that it was below their cost and he would not give me the price that they had on the the shelf. They then tried to offer me another one at $44.99. Still not the $39.99. You can clearly see the price in the picture. I have worked customer service for over 20 years. If we put something in writing that is wrong, we take it down, take care of the customer and fix our mistake. The customer always being the most important. I will be directing people to any hardware store but southerlands after this incident

To
Review №2

They had a few more small electrical parts than lowes or home depot. The prices on par with other big box stores.

Ca
Review №3

My husband and I were so pleased with our purchase, thanks to a cheerful and helpful elderly black man today. He took our measurements, that were inches and should have been in feet, and politely changed it over for us, no questions asked and helped us with purchase. We are so thankful for his service and help. He showed us a huge selection and actually made sure we had enough to do our project. It was an awesome day!

Me
Review №4

Basically Home Depots bougie cousin but is actually trash.

Ga
Review №5

Found everything I needed but employees wasnt sure where things were. Had me walking all over. I need back surgery and could hardly walk. Ended up finding what I needed by myself. Cashier was very nice. Got help getting my items into my truck. Made my trip great.

Li
Review №6

AC is broken again. But kind helpful people with knowledge about hardware. Go to for us.

Bl
Review №7

Has very good soil for growing certain type of herbs some things you cant find anywhere but online this store had it amazed me.

Ch
Review №8

Very helpful this time.

Li
Review №9

How do I fix sun bright yellow outside to pale yellow

Br
Review №10

Very helpful. They walk you to the product your looking for instead of shouting out aisle number. They are very knowledgeable. My favorite home improvement store

Ja
Review №11

They had just what we needed like most always.

Te
Review №12

Yeah that’s what I was thinking I was just saying I don’t have any idea why you didn’t have to take me out of it lol lol yeah yeah I wanna do y’all have a good night and I’ll see you in a little morning or tomorrow or Thursday night and then I go back and watch a basketball or play with me and my dad or I wanna is a day I like it and I’m gonna is way to a long day or I’m Unsubbing is a great tourist season. Jk This is just me pressing the autocorrect tons of times. Your store is great!!!!!

Ch
Review №13

We love this store! My wife started shopping here for stock feeds and then found cabinet drawer pulls that she could not find anywhere else at a great price! The staff is always helpful and you wont find more friendly cashiers anywhere else. Shout out to Miss Linda she is one of the BEST! Mr. Hank you rock your personality combined with your business sense is a huge asset to the store THANK YOU!

Ad
Review №14

The staff at this store are top notch. This is where you can send someone who will need help navigating in an area of expertise where they would be lost. The store staff will get them the help they need and supplies they will require and send them back with the right stuff. You could say those folks are the right stuff. Somebody, somewhere finally remembered the basics of selling folks things: treat people nice and be helpful. Good job. Well played.

My
Review №15

Friendly folks and always have what I need. An added plus is on Wednesday they have 10% off for seniors. Not a big discount but pays the taxes.

D.
Review №16

I really like this place. The staff is very helpful and knowledgeable on all their products. They have incredible prices. And you dont feel judged here if you dont know something. Will be coming back here to shop for home improvement supplies. Helpful information: they sell doors, floors, home organizational equipment, shower kits, countertops, cabinets, vanities, and more. You can also preorder anything you need here and they will call you when in comes in.

De
Review №17

Always have what I need.

Ta
Review №18

Dont leave your buggy for Any amount of time. Stuff was taken out of my buggy so I bought it at a different place. The reason I walked away from the buggy is that it was broken but the only one available so it didnt roll well .

Da
Review №19

Awesome staff friendly knowledgeable fair prices no long waits . perfect hometown service

Fr
Review №20

Yes everyone it was a great visit at Sutherland nice employee very helpful was able to find what I was looking for at a reasonable price and even got to check on some other things that I needed because I am going to do some repairing and I seen just what I needed. It was great,.

Ta
Review №21

Very helpful. And clean price are reasonable has rv supplies hear and and very thing else

Mi
Review №22

They were the place in Central Louisiana to find vinyl rolled rugs over 12 ft. Wide so that says it all!!!

Jo
Review №23

Nice people VERY SLOW unloading flat bed delivery over 2hrs and 40min from pull in to leaving. Missed reload appt on a load that should take less than 40min from pull in to leaving.

Wi
Review №24

The best prices and the people actually help you they have GREAT people with awesome attitudes, we will be going back as much as we can!

Bo
Review №25

Found most everything i needed for my project. Had a sweet ladys help.

Ju
Review №26

I can find what I need very quickly

sm
Review №27

Horrible customer service and experience, even from front desk.I would not recommend this place to anyone.Loyalty customer no more!

ja
Review №28

They are always my first choice. Friendly staff and very helpful. Really good selection to choose from

Je
Review №29

Great service good selection would have given 5 stars if the ac would have been working.

Da
Review №30

Great customer service, will spend more there to avoid HD and Lowes

Da
Review №31

Went by this store today with a few very basic questions about air conditioning. The gentleman at the front desk was rude and not at all interested in helping me. I suppose this is why I see very few cars in the parking lot at this establishment, and Lowe’s parking lot is packed (Lowe’s customer service is awesome). I won’t be back.

La
Review №32

The lady that helped me gave the best customer service i have ever seen!!!

Je
Review №33

Great selection of various building materials, lawn care products and interior/exterior decor. Prices appear to be similar to Lowes or slightly above. 4 stars because there is a shortage of high quality flooring products, cabinets, and furnishings. They have flooring and cabinets, but not higher end stuff so much. They do have many cool things that you wont find at a big box store. Kind of a cross between Lowes and Tractor Supply.

Li
Review №34

My husband was hunting for paneling for our church. He went to the Alexandria Home Depot and Lowes but they did not have what he needed. We went to Sutherlands and he found some.

To
Review №35

Good selection and good values. They dont install floors, bathroom fixtures, etc. You have to hire a contractor or DIY. They always have what I need, easy to find items, and good store layout. Is handicap/wheelchair friendly

Ja
Review №36

This is a great place to shop. A very clean business with a great group of employees. I find the pricing competitive with other businesses.

C
Review №37

This is absolutely the friendliest, most helpful staff I have ever encountered. I never had to hunt down someone to help me. There was always someone willing to help, but never pushy. All smiles, all personable, and I was happy with the prices.

Jo
Review №38

Helpful staff. My product was on sale and cheaper than Lowes

He
Review №39

One of my favorite store!!!!

Br
Review №40

Great customer service! Very knowledgeable and helpful staff!

Co
Review №41

Greeted well, informative and helpful. Good products friendly checkout. Will shop there again.

Tr
Review №42

Well organized

Ch
Review №43

Super friendly Staff , helped me find everything I needed and had 3 registers open for quick checkout. Im definitely hooked.

pa
Review №44

Store is neat, shelves well stocked, prices very competitive. Sales associates helpful and knowledgeable.

ke
Review №45

Good place have a decent wood selection lots of tools and nice folks. A lot of hard to find stuff and great for bee keepers

Ri
Review №46

Very poor! Employee could not help me or answer my questions about lawn tractors! Another employee was asked to help. He just walked away without responding. He disappeared and did NOT return to front desk where I was waiting. So I left the store.Now, I saw first hand why yall dont have much business or customers!!

Be
Review №47

Stephanie was very helpful in assisting me in finding just what I needed to complete my project.

Ja
Review №48

Sutherland save me about 200 hundred dollars on a shower door compared to the other stores that I checked.

sh
Review №49

So friendly and so helpful... they carry more than the big boxes do. You can find everything here.

Bi
Review №50

I havent been able to believe everything I was told. I was told if I gave them my phone number I would be put on the perfered customers list and I would get 10 percent off my purchase but I found out this wasnt true when I was checking out and asked for my discount, they told me it had to be on sale.

Vj
Review №51

Lots of items to choose from.Anything from construction items to farm,to lawn and home. Excellent staff and management.

ka
Review №52

The lady that helped today was nothing short of amazing!!!

Da
Review №53

Love shopping at Sutherland. The store employees are always helpful and friendly unlike other big box stores.

Kr
Review №54

The gentleman working in the paint department was awesome he help me find everything I needed and was so courteous it was unbelievable

Ar
Review №55

Very helpful and knowledgeable staff and you will find everything you need to complete any projects..

Bu
Review №56

The store was hot and was not a good shopping experience. Did not get all the items I needed due the hot conditions.

An
Review №57

Great place to work, and shop, store has a little bit of everything and I do mean everything. Lov e it.

To
Review №58

There to buy carpet asked for assistance waited :15, and still no one, so I went to a competitor didnt get the carpet I wanted but the service was great. Tried to support local.

KC
Review №59

One of the best customer service instances that I have ever dealt with. I will always choose Sutherlands if I have the option.

Al
Review №60

I always find what I need !!! Best five 🌟 customer service over all.

Ju
Review №61

Helpful, friendly staff. I always find what I need there.

Co
Review №62

Great service and I mean excellent, two people spent about 45 mins. helping to find boots to fit.

Lo
Review №63

Found everything I needed. Prices are reasonable.

Ch
Review №64

Better prices and friendlier staff then Lowes

De
Review №65

NORMALLY, I WOULD GIVE MY EXPERIENCE 4-5 STARS BUT THE PAST COUPLE OF MONTHS, NOT GOOD. THERE IS AN ITEM IN THE WEEKLY ADS THAT KEEPS SHOWING UP IN EACH SALES AD AND IS NEVER IN THE STORE AND THAT IS 2-PC. PRUNING COMBO SET #3105 324345 FOR $5.99, WHICH I GOT A RAINCHECK FOR 2, AWESOME DEAL BUT EVERY TIME I GO TO THE SERVICE DESK AND ASK WHEN THIS ITEM WILL BE IN, I GET, WE HAVE 30 OF THESE ON THE TRUCK, AND WHEN I CHECK BACK, IT NEVER MAKES IT. THIS HAS BEEN GOING ON SINCE FIRST PART OF APRIL AND STILL NO SALE ITEM EVEN THOUGH IT IS ALWAYS IN THE WEEKLY ADD. SEEMS LIKE THIS WOULD BE FALSE ADVERTISEMENT. I HAVE DONE BUSINESS HERE SINCE THEY OPENED AND HAVE NEVER WITNESSED ANYTHING LIKE THIS. SHAME ON YOU SUTHERLANDS HOMEBASE. VERY DISAPPOINTED-DEBBIE

Ma
Review №66

Good service!

Le
Review №67

Great customer service and friendly atmosphere

Mi
Review №68

The employees there are very polite and helpful.

sa
Review №69

Very friendly and helpful employees, will be shopping there again!!

Da
Review №70

Always clean and organize the people there or helpful. I shop there all the time

Tr
Review №71

Very quiet and clean. It was nice.

Me
Review №72

Great sales & fast service. Thank you!

De
Review №73

Everything I needed. Good prices.

Da
Review №74

Akways a good experience.

Ch
Review №75

Such surherlands! Very wow!

pi
Review №76

They have a little bit of everything also the people who work there are more eager to help you and friendly

Jo
Review №77

People friendly and helpful , great discounts .

Ma
Review №78

Always a pleasure to shop Sutherlands

Ni
Review №79

Great place, love the people and all there products.

La
Review №80

Sad. We came to pick up supplies. We gave outr order for them to pull almost 1 and a half to 2 hours ago. Third time this has happened and they arent even busy.

Ja
Review №81

Great place to get building supplies

Be
Review №82

Clean store & GOOD friendly employees

Jo
Review №83

Great home accents here

Ro
Review №84

Great service

Fr
Review №85

4 stars because customer service was a point and its over there

De
Review №86

Poor customer service

Ch
Review №87

Terrible place quality of the wood is 3rd country standard unfrendly management toward staff very unprofessional

Pa
Review №88

No one available to help with needed product

Pa
Review №89

The variety of products is unbelievable.

Ch
Review №90

A family shopping store and very knowledgible workers.....

Bi
Review №91

Worst service ever! Never have what I need! Wont be back!! Scott is the rudest person ever! Dont even know who the store manager is anymore!

Ge
Review №92

Lacking

Ro
Review №93

Didnt have what I need Ed

Al
Review №94

Family/ Friendly

Sa
Review №95

One of my favorite places!!!!

da
Review №96

Excelente service !!!

Da
Review №97

Has everything I need

sh
Review №98

Great prices

La
Review №99

Little of everything

Ro
Review №100

Really good

Information
34 Photos
100 Comments
4.1 Rating
  • Address:515 MacArthur Dr, Alexandria, LA 71303, United States
  • Site:https://www.homebaseusa.com/
  • Phone:+1 318-484-9900
Categories
  • Electrical supply store
  • Home improvement store
  • Flooring store
  • Garden center
  • Hardware store
  • Lawn mower store
  • Lumber store
  • Paint store
  • Plumbing supply store
  • Tool store
Working hours
  • Monday:7AM–8PM
  • Tuesday:7AM–8PM
  • Wednesday:7AM–8PM
  • Thursday:9AM–6PM
  • Friday:7AM–8PM
  • Saturday:7AM–8PM
  • Sunday:7AM–8PM
Service options
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Staff wear masks:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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