Bought my first dealership vehicle here the staff was extremely friendly and informative. Anoush was an excellent salesman. I would definitely recommend this dealership.

My car has been there since Tuesday October 19th and its now November 2nd and I still dont have my car. Before you take your car there make sure they have the parts, it takes them a very long time to get parts. Dont be afraid to use aftermarket accessories they might try to convince you otherwise but theyre just trying to make you wait.

I took my truck for an oil change, and although it took FOREVER to get it back, over 3.5 hours, I was pleased with the overall service. Also bought some parts for my Ram and the process was quick and they were polite and helpful!

Bad help, broken seat belt make a 2 hour appointment! This is a safety problem!

Jeff Johnson is a very knowledgeable service advisor. If you are looking for a good service team try Jeff. 😉

Always a hit or miss when I come here, sometimes the workers are rude as hell, rarely are they helpful. I just wanted to get an oil change not be your emotional punching bag. They are Very unorganized. Have no plans for your day when you come, even if you have an appointment. 3/10 would not recommend.

Just bought a new Gladiator from Ourisman. My salesman, Robert Baza, was fantastic to work with. His sales manage Bernard was very rude to us, luckily Robert took care of us and got us everything we needed. Would highly recommend talking with Robert to get your new car.

Go to Rosenthal on little river turnpike. Its worth the additional time it may take to get there.

Good service car was serviced in reasonable amount of time

Samer and Mr.. Bernard do me good everytime...I been using this dealership for 10 years.

Great team! No pressure and very willing to make sure you make an informed decision before purchasing.

Good customer service

This is the only place I come to when I need service on my car. Adrian Castello done a great job in making sure I was well taken care of. Thank you!

The service there needs more help. Reserving a car shouldnt take all day.. Telling people to come in for service then , explain why you have no loaner car. Then say you have to wait on a list for hours or days? I brought a car here a major purchase but since, its already brought they stop worrying about customers. HEY its YOURS you got to deal with whatever we do your stuck.. Ha ha ha.. Wait till we have time.

Routine oil change time. I purchased the extended care package for my vehicle and have truly loved the service and support. Went in easily for routine service and they took care of me in great time. I was able to exercise by walking the Wilson bridge with its beautiful views while waiting for my car. Made the time pass quickly and easily. I have been pleased with this teams service and recommend them without reservation.

Great client service. Negotiations for new Encore were smooth and they were quite accommodating. Lovely, lovely SUV. Do the complete package for maintenance and repairs. Its worth it.

Very thorough on the maintenance inspection and recommendations

The Servicing technicians are very professional, courteous. Very pleased with their services except once when I had to have them re-do my front brakes. Radiator replacement was done exceptionally.

Great customer service, even on the 1st weekend in the year! I recommend the dealer auto repair. The guys were professional and got my car out the there quickly. Thank you.

You gotta like Chevrolet and its cohort automobile makers. Second, you have to be okay with the location near 495, which while easy to get to, is frustrating when traffic is applied. The service is consistent, prices comparable to other locations, and they have e a decent understanding of customer service and quality expected. This will be 5 stars when either the location gets better traffic coordination, or if they had Sunday open for service.

When you have an appointment for an oil change at 730, and your car isnt done til 530 pm that says something. I called multiple times and they said it would be ready soon. Finally had to put pressure on them to get my jeep done.

The worst customer service. I have EVER received since owning my first car at 16... i am now a 50 year old man... The blonde in the service department had a TERRIBLE attitude and was very RUDE! My son was promised his first oil change free. From the the sales person... we didnt have the certificate with us and asked the customer service desk for assistance. If, they could look up a copy... THIS, very rude older gentleman stated... weve never ever given free oil changes and didnt even bother checking for the paperwork. I WILL NEVER COME TO THIS DEALERSHIP AGAIN!

Quick service on scheduled maintenance and routine oil change and tire rotation. Seem to a be big turnover on Service Advisors. The last svc advisor I had seem to lack customer service skills. I always look for good customer service wherever I go and he lack it a great deal.

Careful when going here for service. They will fleece you with services that may not be needed and are extremely overpriced.Two and a half hours for an oil change and being fleeced was the cherry one the poor visit.Their service department is making me question if I will ever purchase a Buick again.Am I can say is look CLOSELY at anything and everything they put before you.

Performed the services as needed and kept me informed if how things were progressing.

Very clean and very nice people.

Rafael is FANTASTIC! Each time I have an issue with my Jeep he goes over and beyond. He is an asset to your Service Department 👏🏿.

Mechanic forgot to reset the oil life remaining light after a change and we got an emergency warning driving through Tennessee. Not a happy camper, with a 4 hour delay at another dealership.

If you need your car fix do not go there. Staff is mobsters that will rip you off

Howard was great. Looking forward to working with them as our Jeep grows

This place is so unprofessional and misleading I do understand sales they misrepresent placing the amount about cars just to draw customers to their business and then hike up the price big time this is just my opinion but at the same time our funds to hand out no way to this company not dealing with this type of unprofessional business. We will not be purchasing any vehicle there and we will not recommend any of our friends at this dealership.

I have used Ourisman for multiple service visits (preventive maintenance and repair) and always leave as a satisfied customer. Pricing is always respectable and Ive never had an instance of a needless recommendation as is the case with some mechanic shops.

ANOUSHA IS THE BEST DEALER EVER ASK FOR HIM

Used to go here but stopped after having significant issues getting things truly fixed even after paying top price. The last time I went, I couldn’t get the guy assigned to me to talk to me about my car on the phone. I had to physically get to the dealership in order to get an actual answer to questions about my car. No thanks.

Go see Will Thomas. He is the best salesman there. Or ask for Nicole. She is the best saleswoman.

The personnel there are excellent! They are friendly and give their customers the best of service. I would, given the chance, recommend them to all of my friends.

It was extremely pleasant. Valerie is a great car saleswoman. She is extremely knowledgeable and ready to assist you with all of your needs. Were more than likely going to purchase with her because she has all the discounts.

Service is great

Excellent, honest, efficient service. Courteous, knowledgeable staff.We dont deal with anyone else on our chevrolet. No bad experiences here.Great body work also.

Adam in the collision repair department was professional and found things on my truck I missed that required repair. He was engaging and polite during our conversation. Highly recommended for someone looking for a place to have their vehicle inspected for damage and subsequently repaired.

Kevin Sosa and the entire Service staff, does a great job!

I like my salesman Alibi he was wonderful, very attentive to me as a customer, he wasnt pushy and never harass me for a sale. I am handicap and he made sure I was comfortable, offer a lot of information👍. I bought my truck at this location and if I buy another one I hope Alibi is still there, thanks.

Customer service needs to improve

Absolutely awful! Took days and THREE wrong diagnoses of what was wrong with my van. Once they finally fixed it, they did not attach the battery or the engine cover correctly. Also got to watch as the new car salesmen made fun of and ridiculed a man in a wheelchair. I would rather get a root canal without anesthesia than step foot in this dealership again.

Very nice customer service 👍🏻never disappoints 😊

My first visit to Ourisman. Made an appointment to just have a recall (Passenger Airbag) notice taken care of. A little back and forth chasing paperwork in the end, but overall, Garrett and Raphael took good care of me and my 2010 Chrysler 300S. Quoted $90 for an oil change. Too high for me so opted not to get it done there. Also got body shop estimate. Adam quoted me $100 to replace a strip of chrome door trim and $785 to strip and repaint hood. Typical dealership prices (high). But again, everyone treated me well. Will go back.

They took good care of me

Went In for an oil changeService was great

Ive been a customer, before Ourisman bought the dealership, went in just for a oil change, mind you just had a VA inspection there, the tech decided to give me a free inspection, after 3 hours they brought the SUV out with over $7000.00 in needed repairs, they did something to the steering, which I returned to have them correct, my vehicle has never driven the same since, long story short, if you have an older model dont go there.

Service needs to be faster. 3 hours for a scheduled oil change!

Indifferent about my experience there. They were helpful but not to the extent that other dealerships are.

People are very interested in the halping you

Awesome sales person; Mr. Diaz!!Mngr and finance staff was great. No lies and everything explained upfront. I am truly enjoying my new car. Thank you

They are quick and good at what they do in the serivce department.

Great service clean break area prompt attn to service appt time. Fresh donuts two waiting areas one quiet no tv. Car wash after. Mike is my guy and he takes good care of us.

People friendly and Adam in collision very helpful

My salesman Adrian gets a shoutout. That being said the rest of the experience was subpar. The prep on my new car was substandard. Dirty interior, adhesive still on outside. Krish in finance should sell used car with his sales and misinformation. I doubt I’ll go back to them for service based on the initial experience.

Great place to deal with friendly service

They did my service snd was great professionalism

What stopped in there on the way to get donuts at Krispy Kreme looked at the challengers had a nice hellcat there for 91,000 love to have it but I got 2016 when I bought from there have been happy with it till next time

My son Brandon Smith is a car salesman here. The service department is always clean.

Great customer service! Thanks Kenny!

This was a very negative experience. My wife made an appointment to get an oil change, tires rotated and the car washed. And 2.5 hours later my wife told them to stop what they were doing and bring her the car because she had to pick up the kids. They didnt even get the car washed. We will not be returning. This is second negative experiences we have had with their automotive department.

Very helpful and got it done for us

Nobody rushed me everyone was helpful happy about my new purchase

Horrible service

Loved my purchase!

As an active duty Marine They couldnt even shuttle me back to Belvoir because it was too far

Brought a used Vehicle, OURISMAN FORD LINCOLNS DEALERSHIP. Buyer Beware services horrible after purchase, got the run around on finishing promises items. Isaac step in, help me calm down and took care of me to complete list on closeout promises, he save the day literally without me going off. Stephen in service dept, help us out on second trip on job not completed. DONT BUY A CAR OVER THE WEEKEND AT THIS OURISMAN. Wait till you are able to view and take your time to check everything, it was raining the day I brought my vehicle and they insisted that I take car home, because of parking tightness, which cause us to miss some things they should have been taken care of, so we missed it on our Promise List, (our fault). A lot o f dropping the ball around this place. Will think twice about recommending them, go down the street to OURISMAN CHEVROLET, MERCURY DEALERSHIP! I will rate again on services that I will be receiving when I take back for oil change after 5000 miles.

The lady who helped me at last visit was very helpful. Cant say that about the other workers.

Work team stopped by for mobile product before work the other day..maybe getting a new van here soon!

The waiting area could use someTLC. I liked the previous cashier the last time I was in, she was alot friendlier.

Great service, excellent staff and a clean waiting area makes it worth while to bring your vehicle in for service.

We get out car serviced here regularly. Its nice, but not spectacular service.

Once they get you out the door after purchasing a vehicle, expect the cold shoulder and the run-around.

Very negative experience. Drove an hour 1 way to check out a car. It needs brakes replaced and isnt allowed to be driven. Are you kidding me? Get 3 kids ready in the am 2 in the car drive 2 hrs all for nothing. 30k car and i cant test drive it. Front end damage...not on carfax. I know dealership are out to make a buck but this is terrible.

Friendly service, quick attention to their customers. Car fairly reasonable.

Be prepared for a gouging.

Good customer service.

Had appointment to look at a jeep. They didnt bother to tell me that the sold it the night before. I drove 60 miles for nothing.

Timely customer service.

Great service dept.

They are good Dealership

Prices for repair really high. $229 to replace a gas cap. $175 just for the diagnoses alone

Great staff

Will never take my car again. Took too long for them to repair my truck and did not do a good job.

Always an amazing experience

Excellent selection

Great service

Was told one price for an item and it was more when I got there

Waited for 4 hour they didnt fix it still waiting......😴

There sevice department is very expensive.

Routine maintenance takes forever. Bring a book...or maybe a toothbrush.Service adviser was RUDE, ARROGANT, and couldnt care less about the time my routine maintenance was taking.Last time I ever bring a car here.

Ms. Teresa Lewis

I felt like second class citizen and I waited for ever for service

Excellent service

Fraudulent folks

Great experience

Rip off

Love them !!!!