I went there for an estimate after a fender bender. I explained that i just wanted to get the door to open again and didnt want costly repairs because it was a 15 year old car. The guy went back inside, came out with a tool, straightened out the door, and didnt even charge me. It only took a few minutes but it was really nice of him to go out if his way to help me and Im extremely grateful.I went there this time because theyve fixed my car after two other accidents and i was happy with their work and their service.

Yates Collision did an AMAZING job!!! My car looks like nothing happened to it! Marjorie is the BEST she is very professional and always kept in contact with me to let me know what stage my car was in. I HIGHLY recommend this body shop! Shout out to Damian for detailing my car :) 5 stars are not enoughto rate their work and professionlism!!!!!!!!!!!!!!

This team goes above and beyond. It was a pleasant surprise to find that the team at Yates Auto Body is truly motivated by a job well done. After doing a spectacular job on repairing a minor fender bender (like nothing ever happened - clean as a whistle), they didn’t hesitate to take the car back a second time and fix a slow leak in one of my tires connected with the incident, providing transport and delivering the vehicle upon completion. They also agreed to take the car in a third time when I noticed a battery issue. Even though this issue ended up being unrelated to any work they had done, they happily contacted a dealership and followed through on figuring out what the issue was, working with me to resolve it free of charge. Throughout all three of these instances where I had the unfortunate role of being ‘the difficult customer’, they were patient and proactive. Kevin was always responsive to my concerns, and knew the status of my car any time I called in. Jordan was equally solutions oriented, offering to take my car to the dealership and following through well beyond what was related to the original job. These guys are top quality!

Very helpful when I needed it. I went twice and spoke to two different workers/front desk reps both are wonderful.

Over 10 days and they still havent been able to come up with a quote for my car. Called two more times and they still havent completed quote. Plenty of other options in old town for body work.

Truly professional craftsmanship. Expedient. Easy. Made sure it was done right and worked with insurance to cover the correct expenses. My Audi never looked better. Bodywork and wheel repair was phenomenal.

I just want to give Damian a shout out. He recently gave me a ride home while my vehicle was getting worked on. His professionalism and outlook on life was just what I needed to offset my frustration with my car being worked on. Old Town Auto body is lucky have such an amazing employee.

Very happy with the service provided, and the body shop work. Thanks, to all... from the one who repaired the accident damage to the one who detailed my car. Great technician team! This shop showed punctuality... Make me believe that there’s still many companies that treat their customers with respect, providing an uncomplicated service doing what they have do. - and more. What a positive experience 😇!!!Five stars to Kevin’s customer service.

This shop is amazing! Highly highly recommend!!! Great customer service and very fair in price!!!!!

Ive got an 18 year old Saab convertible that I love. The front bumper is low and barely hanging on. I asked Irwin if he could just bolt it on better and maybe cut off some of the bottom so it wouldnt catch on things so often. He gave me what I thought was a very low estimate and said to come back in two days. In short, his guys fixed it and made it look great, cut off the bottom, shined up the car and even did the wheels. Additionally, they diagnosed the engine light that was flashing. Way more than I expected but when I asked what I owed, he restated the low estimate price. They made a friend for life!

I had damage to my car caused by a moving company from Hawaii (dents & scratches, paint damage) and after struggling with the other party’s insurance company, was able to bring my car into Old Town Autobody. From the beginning (even before I had the insurance aspect settled) Irwin and Kevin were beyond helpful. Once the insurance portion was taken care of, I was able to drop my car off right away and they they repaired everything within a great time frame! They made the entire process hassle free which I really appreciated! Kevin and Irwin were extremely friendly, transparent about the cost & timeline, and thoroughly explained the repair process. My husband and I both plan to return for any vehicle servicing we may need in the future!

Best auto body shop in town. These guys did a great job getting my seriously scratched/dented side door to look as good as new. Service was timely, professional and expertly done. If you need any work done on your car, this the place. You wont regret it.

I would not recommend this shop or the Automotive Service Garage next door. My truck had a flat so I had to have the truck towed in because the spare tire winch was rusted out and there was no way to get the spare tire down. I asked them to to fix the flat tire and give me a quote for replacing the rusted out winch. When I picked up the truck and drove it home I measured the tire pressure and the tire is still not retaining air.... They quoted me over $500 to replace the spare tire winch which is a $50 - $150 part and all it takes to replace is unscrewing two bolts. They also tried to up sell me $220 to have a repair made on one of the rear tires which does not have anything wrong with it.The person trying to up sell me on the rear tire repair did not even know that I brought the truck in to have the flat tire in the front fixed.I originally had Old Town Auto quote body damage on the front of the truck, they quoted a little over $1000. My insurance re-quoted the damage at $2,900 and then Old town ended up charging over $3200 for the repairs.I was quoted to have the repairs made in 7 days and it took over 2 weeks for them to finish the repairs.Do not trust this shop, they are dishonest and will not charge you a fair price.

Kevin is the nicest guy ever and he’s really willing to try and help you out in whatever way possible and do whatever he can to make you feel comfortable and keep you happy without spending a million dollars when avoidable.

Super easy and quick body shop, with good service and prices. No complaints. The guy who assisted me (Kevin?) was also friendly and helpful.

Awesome service! Staff (esp Kevin) went above and beyond providing multiple quote options for body work, and did fantastic quality body work.

Being extremely Candid and Honest they did ask to me to write a review which I usually detest but the service was so Quick and Reasonable priced and they even washed my car for free which I had been meaning to do anyway 😅

This was a very positive experience. Irwin and the crew were very professional, the job was completed when they said it would be, and the vehicle looks wonderful!. Kudos to Old Town Auto Body and Paint for a Job well done.C. ThompsonFort Washington, MD

Had scuffs and a few scratches along my whole rear passenger door. The guys here really awesome! Helped me out! Will deffinatly be returning for future work!

These guys are awesome! My front bumper got pulled out of the frame slightly front a cement parking block, and I was unable to get it back in myself or with the help of friends. Old Town Auto Body and Paint were kind, courteous, respectful and fixed it in 10 minutes. I will definitely be coming back here again next time I need a fix up. Thank you for your great service!

Old Town Auto Body has a friendly, knowledgeable staff who made me and my car a priority. My experience was the best I have had in the NOVA area. They have earned my business for life.

Excellent service, and they stand by it! I had work done on my car over a year ago and had a minor sensor issue afterwards that I didnt notice for several months. Ive been dreading bringing my car into the shop, fearing unforeseen costs and time without a ride to work, but I shouldnt have worried! I brought my car in at 4:30pm after work and it was finished by 7:30 the next morning, completely covered under the warranty. WOW! I was blown away. Would recommend to anyone!

Couldnt recommend this shop more highly. Friendly, efficient and extremely fair. Cant thank them enough. If I could give them 6 stars I would

Had a 2005 Mazda repaired here in 2008- Fender, rear door and rear bumper. Initial experience was good, recommended by USAA. Staff seemed competent and prompt. Unfortunately, two years later, the repair on the door split/cracked. I now have two choices, find a junked car with a door in good shape, take to another body shop, or attempt to do it myself. I may cautiously recommend them to a friend.

Had an accident. They were quick and helped me get a estimate for my insurance. They helped me get a rental. And their work was fast. Fixed my car in 1 day. I would recommend this place.

Theyre lazy af. If you want someone really helpful call Body & Paint over on Huntington Ave because the person I spoke to on the phone was not trying to help me at all. When I spoke to the other people he did his best to help me and told me he would call back. You all deserve better than a lazy store.

I had some damage on my right front passenger door. But until I can get the whole door replaced, Irwin kindly offered to buff out the scratches as a short term cosmetic fix. Amazing job!!! Ill definitely be back!!!

Took my car here after a fender-bender. The other persons insurance company was being a little difficult about providing the supplemental costs but Old Town Auto Body worked through it and got my car looking brand new in a relatively short turn-around.

Have to give a really big thumbs up to Old Town Auto Body. We have taken our cars there multiple time through our insurance for body work and they have always done an outstanding job. Several weeks ago our air conditioner went and our regular mechanic asked us if we had ever been in a front end accident, saying that an incorrect bolt was replaced that eventually punctured another part causing the air conditioner to fail. He saved the part so we could take it to Old Town Auto Body to ask them about it. We thought it was a total shot in the dark but we asked them if they would pay for the repairs since it was 100% caused by the incorrect part that was installed when we had repairs done following an accident. We dropped off the part, talked to the manager Erwin, and with no questions asked (after reviewing the situation including inspecting the part) sent us a check in the mail for the cost of the repairs.When it seems like its hard to find businesses that do the right thing, Old Town Auto Body really stands out in purposely choosing to do it right and honestly.

Courtesy, experienced. OverallThe right place to go for your vehicle . Ask for Ervin. A1

Kept me updated through the entire process. Finished the job quickly with amazing quality.

I had significant body damage to my car which looks great after taking it to Old Town Auto Body. They did a great job communicating with updates. Would recommend them to anyone.

USAA approved and lifetime warranty. Trunk and bumper looks brand new (replaced bumper, repaired trunk trim, removed scratches on trunk, and painted). Great customer service, as well as professional and friendly staff. Kept me updated on progress. Listened to my concerns and took care of them. Highly recommend this place.

Took care of all of my auto body repair work they are a little pricey for their auto repair work but they do a great job

Extremely helpful staff. Repaired car so I cant even tell where was it fixed. Timely return of vehicle.

I stopped by to get a quote for a cracked bumper and guy tells me theyre pretty booked up. I clarified I only needed a quote to get a replacement 2010 Hyundai bumper + painting, and was told Id have to come back later to have it looked at. I dont know about body shops, but I know about business... Can you really be so busy you cant give a quote? If thats turning away business? Oh well, on to the next shop.

Have been there with multiple insurance claims, OUTSTANDING service, great work, professional staff. USAA approved too--good sign.

I took in my 1998 SUV to see what could be done about its dings and dents. Irwin advised me that it was not worth my spending a large sum to fix them as the car was so old, at the same time the shop removed an ugly splurge of yellow paint from a door without charge.

Excellent customer service and work. Would trust them with any of my automotive needs.

Went in for a quote and they gave me the cheapest one. The auto body shop around the corner was trying to charge me $25 extra to paint my mirror. Can’t wait to finally get my mirror fixed after this hit and run! Thank you!!

Great customer service! Very pleased with my experience.

I came to this auto shop for the first time regarding scratches on my rear bumper. I was expecting to pay a few hundred dollars to have it fixed and they offered to buff it out first. After a quality buff I can barely see the the damage done to my car and I wasnt charged a dime. This place is a prime example of how a business should be run. Ask to speak with Irwin.

Fast service. Speedy. Prices are reasonable.

Professional staff and excellent work!

This is our go to body shop.

Excellent all around

Ok

Great guys!

Great staff, very helpful!