I like this Best Buy so much, they have everything I need for same day pickup.Very helpful staff. I recommend it.

Great atmosphere! Staff was helpful and friendly! Best Buy offer a wide variety of electronics, accessories and appliances. If you buy any equipment from Best Buy, the Geek Squad can help you with installation in your vehicle and or in your home.

Alex in the appliance department was outstanding in explaining the different features of the products and listening to my needs. He is very sincere and engaged. Definitely the kind of guy any retailer would want on his staff. He has great potential and should be promoter to bigger roles

Staff was great! Momo was very helpful and gave great advice. He helped me pick out a gift for my wife.

Love their selection and greatly appreciate that there is always some educated person to talk to. I find their prices competitive so I tend to make all my big electronic purchases there rather than Amazon or b&h photo. I will say somebody ought to put some thought into the chaos and volume in the TV section --it was cacophonous!

Great 👍 shop on line pickup in store a great way to shop love it in and out I was in the Best Buy at Potomac Yards the clerks are always polite and helpful

The staff was very friendly and understanding, and I was able to get everything I needed in a more than reasonable timeframe.

This was the best customer service Ive ever received in my life. This service that I received was unbelievable. Team work was awesome. This will be the only place where all my technology will be purchased for my entire family. Thank you for knowledge of all products. The gentleman that hung my t.v. went beyond his job duties. He showed me the best place to have the t.v. placed and gave detailed information of why and why not. Outstanding service!!!!!

I bought a pair of Bluetooth ear buds online and picked them up in the store. I got a great deal on the ear buds and recycled an old monitor there. Great customer service there. Couldnt have been happier.

Good customer service and a good selection of electronics.

Great place to buy electronic things........

Just had a very good customer service experience with the manager. Totally strange situation he handled it exactly like he should have no fuss no muss staff is helpful and I left very happy. Good store for sure.

This store is huge and has a wide variety of items featured but stock is low. I recommend checking online to see if what you are looking for is in stock before you head over. Staff was helpful!

This is my favorite Best Buy location! Store is well kept and clean and everyone is very knowledgeable. Thank you Zee for helping with my phone upgrade

Helpful staff. Had what I want in stock. Very friendly atmosphere.

Staff was super nice and knowledgeable. Even though we got there a few minutes before closing they were most accommodating

I always receive excellent knowledgeable customer service when I visit.

Customer service was extremely helpful even though I didnt get a chance to go into PetSmart but its okay we have business to take care of lol

Zee was outstanding with his service and helping to activate my S21. Will definitely be coming back here (:

Went in to buy a wonderboom for my vacation so I could be beachside ready and spoke with Z my salesperson. He was very knowledgeable about all the products. I got sidetracked between the JBL, Sony, and Wonderboom. He gave me all the specs throughly and sold me on the Wonderboom because it has a 360° surround sound, waterproof and wouldnotbeaffectedby the sand. And I love it!! Then I noticed the new Samsung flip phones. I was very impressed on how much he knew about those as well. He told me when to come bk for deals and sales so Ill definitely be bk for my new Samsung flip..Thx Z

I was assisted by Montoya who was very knowledgeable, honest & listened to my needs. Store was organized and clean. Was very pleased & will continue to bring my business there.

I thought this would be easy and convenient to get my phone screen replaced. This place is useless if you are trying to get an iPhone repaired! First they don’t have this then they don’t have that. Then if you try to reach them to confirm beforehand their phone system is down. I asked about it and no one knew what I was talking about!Just go to an Apple store and save yourself the frustration!

I came into this store looking for a gift for my daughter and she just loves the phone that Zee recommended! Thank you for the wonderful advice and customer service!

Sometimes, when I dont want to order from Amazon (or they mess up my order horrendously), I go to Best Buy. From my recent trip there I realized why I dont wish to do so moving forward. Customer service is not a priority. I was waiting for support ~10 minutes. I needed a display case unlocked for me. Best Buy should not want customers waiting around during a pandemic. Yet I saw many people just standing around waiting for someone to come assist them. When an employee finally came to ring me up he was persistent on signing me up for a Best Buy credit card. I said no emphatically several times yet he continued to walk me through the process. No means no...why was this a thing? When I attempted to call management, two separate times, no one picked up the call. I had to call HQ who said they couldnt account for this behavior or correct it. Theres a Target next door so at least I have other options. The one extra star is for the employees who are decent.

The employee who helped me was very kind and knowledgeable.

Ordered online then picked up and the staff was awesome. although I didnt need the help a young brought the TV and put it in my car

Terrell, the Assist Manager, was exceptional. I drove an hour to get a TV the online inventory said was in stock and upon arrival was told they did not have. He was able to turn a poor experience around and I left with an even nicer TV! Great customer service!I also had a wonderful experience in appliances a few weeks earlier. I’ll continue to drive the extra distance to this store for my major purchases. Keep up the great work!

My sis wanted to just look. She left with a new TV, and I left with the new Google TV. But, it was nice to actually see things and get it right then. Im glad they didnt die like so many other box stores.

Pretty decent Best Buy at Potomac Yard. Even mid-morning on a weekend, there was still plenty of parking spaces available. We were on a mission to get a printer so that was the main objective. The guy that helped us (didnt catch his name) was helpful, although we did do our research ahead of time. Once we debated and considered the best printer to fit our needs, the same guy was able to check us out at their counter so we didnt have to go to the front of the store.Walking around the store, all the employees wear their mask and keep a disinfecting wipes container at almost every shelf. Restrooms are also clean and well stocked.Prices are pretty comparable. However, I noticed some of their items are out of stock (e.g. Nintendo Switch and one of the printers we were considering). They dont sell floor models.Overall, good experience. Highly recommend you check it out for your electronic needs.

Friendly service. Really good Walleye Po Boy!

This writeup is for the amazing work that Todd in the Geeksquad auto department performed on my car. Todd and Victor are true pros, and I absolutely admire Todds patience with me throughout the process, and awesome advice. Finally, his work speaks for itself, he is so detailed and such a perfectionist, I did not think I could get my car to the level he did, but let me tell you, he did an outstanding job. I got a quote from two audio specialty shops in the area that quoted me three times what it ended up being with Best Buy, and the quality of work was exceptional. Very thankful to the team for an amazing job!

This place is amazing, I had Ammanique help me with TV, microwave and blender. He is exceptional, Very helpful, insightful and genuine. Best buy give this man a bonus, he goes above and beyond help out customer. He is killing it.Highly recommend this store and crew!!

Our FREEelectrons.Family review: The staff who helped us were professionally pleasant. But there is really no point in coming here. Although the website indicates that items are available at the store, tjey are not... not even in stock... (example: MOFU leaf Metro TV antena or an Ultimate Ears Wonderboom bluetooth speaker).Just stick with online purchases and delivery. It will save you time, energy and patience.Check out more reviews... and much more of our free electrons family semi-nomadic life abroad.  Just GOOGLE us!BIG SMILE!~ free electrons family 🙂 🤪🙃😉

This Best Buy is mediocre at best. Five items I’ve purchased from here have been faulty, no direct fault to the employees, but a lot of the staff I’ve worked with have overtly nonchalant, unprofessional, or rude attitudes. Also, the staff’s skill and knowledge for the products is frustratingly limited for a tech space.Where I will give credit to this place is that they have a quick process for returns and exchanges. If you know what you want and can get in and out, then this is fine - that’s about all this Best Buy has been capable of.

Not a lot of stock in some areas considering the space. Service is good but i will typically go to Pentagon city first based on stock levels

Ordered online & pick-up at the storeExcellent service provided by the staff 👏👍

Great staff! Very friendly and helpful.

Went in to purchase a remote starter for my car. Sam was very pleasant to work with! She was very helpful and explained everything throughout the process. She knows her stuff and helped me get the perfect choice for my needs. The only downside was the amount of time for the next installation availability, which is over a month from now. Otherwise, awesome experience and can’t wait to get this remote starter installed!

Waited at curbside pickup for 20 minutes and no one came out with my item. Had to go in and get it instead of waiting longer. They apparently forgot that curbside exists. Totally forgot why I stopped going to Best Buy but this was a great reminder.

It had multiple PC parts and peripherals, it was a pleasant experience and the workers were very nice

Your usual best buy. Nice staff. Clean store. Love the site to store option. Was in and out in 5 minutes.

Great and quick curbside pick up. Park in designated spot. Click on link provided in your email and tell them about your vehicle and parking spot number. They brought out my PS5, verified ID and placed it in my trunk. Very happy with this service. And this location. Previously I also returned an item and was able to do so without a receipt. Everyone seems friendly.

Best experience I had so far! I was very undecisive in which pair of headphones to purchase between so manh brands and prices but Zee was able to help me distiguish between qualities and models! Love my airpods! Thank you!

Had a Viper alarm installed in my 2017 Expedition. Jason was very helpful and knowledgeable! Very pleasant attitude and courteous! I would recommend him to others. However the wait time between making the appointment and having the actual work done was too long! BB/Geek Squad need to hire more experienced installers at this store to keep the wait time down.

Has products that are hard to find at other locations. Not enough sales people who knows whats available or not. I asked someone for the new Google buds and he left to go ask someone and never came back. I had to find someone else.

Poor service - really disappointed with everything post purchase. Advise against ordering from here or dealing with Chris from Magnolia specifically.

Great customer service when you walk in the door. I purchased a Samsung TV. All of them were on sale. Love that store... clean and you can see in every direction. Great store.

Thos is adult electronic toy stofe

A horrible company. One of the few that only give you 14 days to return an item. Then, they want to charge a restocking fee.

Wanted new in wall speakers. Arthur was my guy.Spent a great deal of time doing side by side comparisons of the three i had an interest in.Very extensive play list options to listen to.Remembered me from a 15 months previous visit.

I recently had my Thinkware U1000 dash camera installed on my car. Ibrahim did a fantastic job hardwiring this device to my car. He was very knowledgeable and professional. I recommend Best Buy give this guy a performance bonus ASAP!

Excellent customer service. The cashier was extremely pleasant and made sure to sanitize her register before calling me over for check out.

Im pleased, I went there for help in setting my tablet.

Staff was outstanding and very knowledgeable.

Zee was super friendly and helpful in the mobile section!

Great car audio installation! That were very knowledgeable.

It was so hard to find someone to get help, and when I finally got one, he told me go to YouTube to tell me about a smart watch

Prices were affordable.

Great service for my covid-19 vaccination. No waiting. Courteous service.

The service is really bad. I went in to see about buying a cell phone. The guy didnt know anything about BESTBUY phones. He had to leave me 3 times to ask someone else. Told him thats ok and I walk out of the store.

Its hard to get help. Thats my main complaint.

The guy who helped me with my P.C. parts was awesome! I think his name was Jens. He was very kinda and patient with me even tho I barely knew what I was doing. I haven’t finished my P.C. yet but I’m sure it’ll be awesome.

Excellent customer service and great selection

Curbside pickup is such a great option! Strikeforce shopping at its best...

Nice Neat and Clean in there. With plenty of help.

I purchased two 43 Samsung TVs. Totaling over $600 in revenue. I received one in great condition, beautiful TV. The other TV I picked up curbside- upon unboxing, after following all instructions- using two people, laying flat, etc, the TV was COMPLETELY shattered. About 1/4 of the screen even turning on. I returned to the store the very next day and conveyed my concerns and requested a return. The associate said I would have to wait for them to inspect the box and I cordially agreed and allowed. I did nothing wrong so I figured it would be fine- but I had read horror stories about this location so I was getting a little uneasy. Nonetheless I waited about 20 minutes and a different gentleman came out- apparently the General Manager, Geoffrey Bishop. I work in the hotel industry as a manager myself- this was some of the WORST customer service I had ever experienced. He told me that I had damaged the TV MYSELF. Do you think if I had damaged the TV that I would even attempt to bring it back? I explained that I had just bought 2 TVs from him and all he could say was we cant accept return of damaged goods. I understand BBs policy on damaged items, BUT the manager has complete discretion on doing the RIGHT thing. He couldve offered me an exchange, discount, credit. ANYTHING. But the man did no such thing and did not even apologize nor pay any sympathy. I had just purchased 2 pricey items, and nothing. I conveyed this to him and he almost just shrugged his shoulders and then proceeded to tell me my TV was worth nothing and asked me if I wanted it back or not. Needless to say, myself and my family certainly will never be shopping here again. And to everyone else- make sure to have them unbox them and test them in front of you.Update as of 7/1: I had called customer service the day after pickup, and they informed me that I had a right to return the item. So I did via UPS. The first woman I spoke to was lovely and ensured me I would have a refund. The second man about a week later (I was checking on the status) told me they would have to inspect it again and then decide if I would receive a refund. He stated if I didnt hear from them 15 days from the delivered UPS date, I would receive a refund. That turned out to be the case today. Regardless, I did receive a refund, just be prepared to work for it.

Good knowledgeable floor associates who use the products they sell. I have no issues with the floor associates in all departments. I have purchased appliances, mobile devices and accessories and have had a good experience.Terrible customer service desk due to the rude employee T..... Shop in this store but avoid the customer service desk. She was rude to me and I have observed her being rude to all customers in line ahead of me and behind me. The 1st incident I brought this to the managements attention, 2nd time reported to corporate, and 3rd spoke with management and now I came here.In my opinion and the opinion of other customers who I have spoken with who have been in line with me observing her actions at the customer service counter. She is rude and has been every time I have interacted with her. Not just a bad day just a bad customer service rep. I hope management makes a change at the desk.

Terrible store, terrible customer service.We bought a microwave in May 2021,2 months later, they finally scheduled the delivery and installation (July 30th)The morning of July 30th I get an email saying “today is the day, be ready between 11:30am-2:30pm”The appliance never showed up, no-one called.I went to the store myself to enquire about it in person. The very young employees simply told me“Someone is going to call you to reschedule your installation, it can’t be done today” . No explanation, no reasons why, no one called to say they had to reschedule. They left us waiting all day for the delivery and installation. This is after 2 months of purchase. The worst part is, the way they push away customers when there’s an issue. They DO NOT WANT TO DEAL WITH CONCERNS AFTER THEY MAKE THE SALE. Once they take your money, you’re on your own. When I called the Geeks-quad, the answering mashine says “we’re not taking any calls today”The store employees simply say “someone will call you”AVOID THIS STORE, save yourself a headache.I’m attaching a picture of my email where you can clearly see when I purchased the microwave, the date of scheduled delivery, the day of their email saying “get ready between the hours of 11:30am and 2:30pm”. And NOTHING .. In the process of rescheduling.

I had an overall poor experience at this location. I walked in to just grab a last second gift for my mom and couldnt get an ounce of help. The store was by no means full at all. Especially in the mobile department. I stood in the isle waiting for help as people just pasted me by. One associate was with a customer right next to me and didnt even take the second to wave over a colleague to help me. Didnt even say hello. A manager (I could tell by the outfit) walked past me, after getting someone elses money, only offering an excuse while walking them out. He never came back to check on me. I saw him take a different isle walking back. Guess I didnt look like a big spender, so he couldnt be bothered. After waiting 30 minutes someone came by and asked if I needed any assistance. At this point I was alone so long I decided what I wanted. ALL he had to do was retrieve it from the case. He said I will be right back and then I can ring you up. 15 minutes later... No where to be found. I took my business to Target. I was in and out of a busier Target in less the half of the time I wasted in this Best Buy location.

My visit was unexpected and needed a comfortable room. When I reserved my room online I couldnt believe my eyes. They were having a special and my cost was less thann$100 for a two day weekend. My television conveniently turned on at 9:45 am to wake me up and I didnt even program it to happen. I guess its one of those things that helps them get guest checked out on time. I recommend the red roof Inn on Richmond hwy located in Alexandria VA.

Mask policers. watch out! I was in there on Sunday after the state of virginia had lifted the mask mandate the week before.. and was asked to put a mask on. Not cool.

Was recycling some e-waste and greeter immediately directes me to the new collection area near the customer service desk. Very attentive and helpful.

The sales person and check out person were awesome

They did not have a lot of things in stock, it felt very out of business.

Not a nice staff. Close to closing and staff was not helpful.

The young man was very pleasant...knowledgeable..helpful and most of all very patient..needs more like him 😇🙏🏾💙

EmptyNo clientsFull cleanFull organizedLimited itemsBut good for emergencies

Great customer service and knowledgeable employees. Myles and staff answered all our questions and helped us find the best fit product.

Great Customer Service & I Actively See Employees Sanitizing Work Areas And High Touch Areas!

They handled a mistake with great care and dedication to me, the customer. I will always come to this location in the future.

The store is well stocked and staffed. Items can be found in the places you are to to look. Customer Service is great 👍🏾!!

It was great very professional 👏 great customer service only down side only one person in the area to assist customers

Didnt have anything I need in stock

I was satisfied with my shopping experience

Not what it used to be! Inventory was poor and appeared to be mismanaged. They had fancy electronic price tags that seemed more often than not to be missing data. Options for headphones were equivalent to Target.

Emmanuel aka Manny assistance d me with my computer needs Great Cvs and very helpful

Go here a lot, even though there are locations closer to my house 🏠. Usually, people are very helpful. This time the lady at the returns desk was so rude and impatient because she did not know how to process my warranty exchange with additional purchase.

The entire team is amazingly helpful and knowledgeable!

Associated was too busy talking and texting on his phone to help me when asked question about a product. Home theater department

Great curbside service.

I love when I am able to post something positive. Today, I went to this store for a vehicle installation. I had an appointment set from the beginning of January for today. Upon my arrival, I was told that my appointment had to be pushed back because of issues with another car. My vehicle would have to be left overnight to be worked on in the morning. I was furious! I was directed to talk to the GeekSquad manager. Mr. P.J. Fortson kindly explained how it has been difficult lately to keep schedule with no room for errors in this imperfect world we live in. His customer service and patience brought my frustration down from 100 to 0. It was a great experience. He made sure I had everything I needed for my new appointment that I didnt have from the previous store that scheduled my first appointment. Just walking around the store I could see and hear other associates really engaged with their customers. I could really feel that, as a customer, you are the focal point of this store! Thanks again P.J.

By far the worst customer service ever. They delivered our refrigerator and left in the hallway because they need to send a special team to put it in. Special team was scheduled for today (11days after purchased, 3 days after sitting in my hallway) between 7am and 1pm. They didn’t arrive until 1:30pm and said they were called just to install it and that they are not the special team and that they have no idea what we are talking about. Now we have been on hold for over an hour to speak with the supervisor because they can’t install it and if we want them to take it we have to pay a $70 fee because there is nothing wrong with the refrigerator?! The refrigerator is in the hallway not even plugged in, what do you mean nothing is wrong? I am never going to purchase anything else from Best Buy again.

I appreciate the gentleman that helped me yesterday when I exchanged my TV. He walked back and forth to my car about 5 times. His energy and professionalism stayed the same. Not only was he looking out for my safety, he cared enough for my customer experience to assist with everything I needed. All Best Buys Ive ever visited were great. But this particular location, and that particular gentleman, made my visit that much better!

Had everything I needed and fast customer floor service. After buying a new laptop I had to stand in line for 20 min in order to make an appointment for the next day to turn in my old and new laptops for conversion so I could come back in 4 to 5 days to pick them up. Theres a unessary step in there. Why could I just turn the laptops in the day I bought the new one instead of returning the next day only to turn them in for 4 to 5 days?

Easy purchase. Good help.

Bought a 256gb s7 tablet on sale and shipment did not arrive and had to settle for 128gb s7 tablet and on top of that pay an extra 125 dollars. Paid more and got less. The one that attended me was nice at least so that at least gave this place 1 star instead of 0.

Only there to get something fixed they would have to ship it out for that

They had what I needed but took forever to get customer service even though there were many sales associates wandering.

Staff at this location are friendly. Had to return a printer that stopped working and they made it and easy experience.

No employee assistanceNo one at the magnolia section very disappointed. No game accessories in stock almost