Our salesman was Mike Jones. I would like to commend him for his diligence and success with our vehicle purchase. We were a special case involved in Chapter 13 bankruptcy. It took 2 months to complete, his communication between us and the courts was spot on. All information was done in a timely manner. He is remarkable and sensitive with our needs. Thank you Mike, your simply awesome!

Ive bought two other cars before at a dealership and this was my favorite experience. Landon work really hard trying to find exactly what I was looking for and not pushy about it when I didnt like a car. Ive had to spend hours at a dealership before and was expecting the same but everything went so smoothly and easy. I was out of there in no time with the car Im completely satisfied with! Very friendly staff all the way around.

Twin City Nissan doesn’t care about anything but getting a sale. I love Nissan Products. I will find another dealership however. The sales experience was very deceiving. The salesman lied about his product knowledge, and did nothing but take our information. We did love the vehicle we bought, but after reviewing, the sales manager, Mr. Riviera, changed and disguised the numbers to fit only the monthly payment. After reviewing, we paid full retail. The salesman made promises the dealership did not back up. Don’t expect any courtesy or value yourself as a human and customer. You will not receive a phone call for information primes. It seems they don’t know the value of a customer or possible repeat business.

Jim and Sal the 2 salesmen that helped us were AWESOME, NON PUSHY, AND PLEASANT. I am extremely grateful for their assistance in purchasing a new truck.

From the moment we arrived to just look, Robert Isakson, was very professional yet down to earth and shared his vast knowledge/passion for the brand. He made us feel comfortable and was never pushy. We left that day and didnt return for a few weeks before making the purchase. We knew that he was the one we wanted helping us with this new and big purchase and never thought to shop around. Thank you, Robert! Thrilled with our purchase. You will be our forever car guy.

Had a tire blow out while traveling from Indiana to Seiverville to visit my son and grandson. I have a hard to find tire size. Jody did an excellent job keeping us updated about getting my tire replaced. Most importantly to me they did NOT damage my aluminum rim putting new tire on. Great job guys.

As always- on time, recommended and performed the necessary services even though I had not booked them all in my appointment. They do excellent work. I appreciate their dedication to keeping my car in great shape.

Pete Cheney has been incredible to work with. This is the fourth car we have purchased from him! Yes - the fourth. He is knowledgeable, honest, hard working and cares for his customers. We also service all four of our vehicles at Twin City Nissan. We could not be more pleased with their service I all areas.

Had oil change tire rotation & a recall fixed all in a very timely fashion great job

Cory fit me in and fixed everything perfectly! Knowing I had a something wrong with my car, knowing Im a single mom, his hospitality was exceptional.

Very good sales rep and all that I encountered were very helpful and courteous.

This is the 3rd time in the last 20 years that we have purchased a vehicle from a Twin City dealership, and we definitely will do so again. The staff at the new Certified lot in Maryville are great. Very friendly staff, they do what they say they will do. One of the easiest car purchases we have ever had, and the most fun! Everyone there has spoke to us and been great to us and our son. We will be back!

Landon did a fantastic job helping explaining to me the perks of my frontier.Lance was incredibly helpful with my financing and explaining the warranty program and other very helpful questions I had.Andrew gave me the trade I was wanting for my Hummer.Everyone was great !

Great experience. Very intune to my requests and we drove from 5 hours away and car was ready and waiting with a full tank of gas and all services activated. Robert Isakson was amazing to work with and even Nikki and Andrew were very helpful. Financing manager was also courteous and friendly. Would definitely recommend this dealership to anyone.

Very friendly people easy to work with and very helpful with explaining all you need to know on car. Jim Mc Neil was our salesperson he is great.Andrew is fantastic too he is the sales manager

My family and I were in TN on vacation and our cars brakes were grinding and definitely not good for a trip in the mountains or all the way back to IL.Jody in service told me to come in early in the am. I thought I would have to get a rental from the airport but he got me in and out with new brakes, front and back and a new battery in less than 2 hours. My family was just waking up when I got back to our cottage. We didnt lose any time on our vacation, and we have peace of mind driving home in a few days! Great customer service!!

Your salesman named Mike is very knowledgeable about All the vehicles. We were not sure which vehicular to look at and it was our first stop. He was also very personable. A priceless employee, please take good care of him.

I took my car in for the 20,000 mile service. I waited, expecting to be there for 2-3 hours and they finished my car in half that time. It was such a pleasant surprise. In addition, everyone that I interacted with was friendly and professional.

My experience at Twin City Nissan was amazing. Mike Ledford was so helpful and ready to answer all my questions. The process was incredibly easy and I can’t believe I was able to leave with a new car the same day! I will continue to return to Twin City - this is my second time leasing with them and I see no reason to go elsewhere.

When I set up the appointment to have my Titan worked on, I was told that I could have a loaner vehicle as long as the parts were covered under my warranty. The parts were covered under my warranty but was told that there was no loaner vehicles available and haven’t been for awhile. It had only been a week since I had set my appointment up. This made getting to and from work very inconvenient.

Awesome dealership. Very friendly, efficient and super clean and organized. They even have soft tissue in the ladies room! All around nice experience.

Twin City service department is the best! The service advisors are great, and the service is always notch.

Mr.Brown Rudder is is the best. Overall was excellent customer service other than the lady at the cash register. She wasnt friendly at all. She needs to learn how to smile. The expression on her face look like shes constipated.

We walked on the lot to look and walked off the lot with a car. They stayed late, after hours to get us into the car we looked at. Our salesman, Mike, was helpful and made sure to answer all our questions.

All if my expectations were pass and exceeded. They truly set the bar for customer service

My salesman, Pete, was great! Very helpful, professional, and friendly. I would definitely ask for him next time I buy a vehicle.

Brought in for an oil and filter change and the list of other parts on car to be checked. All of this was completed and checked off and in addition a nice car wash .

Everyone was great helping me to get a new car, especially Pete Cheney. This is the second car that Ive bought from Pete Cheney at Twin City Nissan and Ill gladly buy another one from him again. Pete Cheney always does an excellent job!~~Just to revise my review. I forgot to mention that Pete Cheney takes all the time you need to help you out, before and after buying the car to be sure everything is okay. He calls and emails periodically to check in on you and the car, which is great! When I bought the car he had a computer printout, but he had handwritten all over it and other paperwork to get the price right for you. His pencilled in writing was all over the pages to help me! Go check them out, and ask for Pete Cheney!

Had an appointed time they took the car immediately did service requested and was on my way in 45 mon. Lovely waiting room.

I can not begin to describe just how amazing the service here at Twin City Nissan is. Jody is the gentleman I spoke with, and he was amazing. I had to have my transmission replaced. They were finished with my car in less than 24 hours.

Excellent management, sales, and finance staff. From our first visit we sensed no need to shop elsewhere!

This is the best dealership in Knoxville this is the second vehicle we have bought from here and the salesman Mike Jones exceeded my expectations and more when buying my truck from there, made it simple and easy and went above and beyond to make the deal happen.

Mike was absolutely amazing! He wasn’t pushy and completely understood my wants and got me in to a new vehicle that I wanted the same day.

The guys who helped me were super nice and accommodating. I usually hate going to dealerships due to how pushy the salesmen usually are but I didn’t feel like that at all here. 10/10 service.

I wish I could tell you this dealership was different than the typical car dealership, but I cant. I wish I could tell you I didnt wait for an unnecessary 10 to 15 minutes to be told no after my first offer, but I cant. I wish I could tell you I didnt wait another 10 to 15 minutes before the sales manager (Phase 2) came to give a semi-reasonable counteroffer, but I cant. I wish could tell you that when we went to the finance guy (Phase 3) that he didnt try to sell me an extended warranty dropping the price 5 different times and FAILING to tell me that it included a $100 dollar deductible every time you get a repair, but I cant. I wish I could tell you that when I called the Dealership Manager about my concern about the finance guy that he did more than say, I will address that with him, but I cant. I wish I could tell you this is the worst car dealership I have ever been to, but I cant. I have experienced worse, but Twin City Nissan is your standard stereotypical car dealership, makes the customer feel uncomfortable and make them more money.

Mike Jones took care of us. This is the 2nd car we have bought from Twin City Nissan. I would highly recommend buying here.

They were great but we don’t like the billing at the dealership! We like to pay for the hours worked not what it would take a first time mechanic to do the job!🥺 The work was great ... snd very timely. thank you Jeff for the call back! Your professional manner and attention to your job shows us.why we buy cars from your dealership! You folks are nice!👍👍👍👍👍

Absolutely AMAZING!!! Not a single negative thing could be said. Jeremiah went above and beyond anything I could’ve asked for or expected.

Oil change and inspection .friendly caring staff

Recently relocated to Knoxville from NJ and car needed routine service. Chose Twin City because of location and my car was always serviced at the Nissan dealership near my home in NJ. Staff was pleasant, waiting area was comfortable. I will be back.

Jeremiah Speer was wonderful! Kind, funny, and very helpful! I really appreciate his help in working with us and his compassion after I had totaled my truck in a wreck a few weeks ago. Also, Harold Francois in financing is fantastic, as well as Ken, the manager. I am so blessed to have such a great group looking out for us and our vehicles! Also, Anthony Rivera is also fantastic! Excellent job to all!

My husband and i went to look at the Nissan Rogue and worked your salesperson, Robert Isakson. He was so nice and helpful. We had a very good experience and we love our new car!

Such a great staff, very friendly & not your pushy car salesman! big thanks to adam bunch & duwayne neal & finance guy Harold, to getting me in my car! i recommend this twin city! i believe her name was jennifer, she followed up after purchasing!

Did what I needed done and told me what I need to do that will need to be done

The absolute best car buying experience ever. Our salesman Anthony was on point and, got us exactly what we wanted with little to no hassle at all. He explained all the features and was actually excited to tell us about them. I highly reccomend Twin City Nissan and Anthony. The finance Director Harold was very professional and friendly he worked very hard to get us the best deal. I wont shop anywhere else.

As usual, staff is always friendly, helpful, and informative. The centralized record keeping is extremely useful and important to my understanding of the state of repair for my car. I especially like the fact that my service representative personally seeks me out during and after my service to explain service results and future issues/needs. You have a very good customer care program.

Great experience! Love my new rogue!

The service dept told me it would take a couple of hours but I was in and out in a little over an hour.

Twin City Used Auto Sales....HORRIBLE EXPERIENCE. I bought my vehicle here back in 2019, that I currently have and went yesterday to look into trading my current vehicle, and specifically told them up front that I did NOT want my credit run as I was only there primarily to look at some vehicles, and test drive before making any decisions. I already have a finance company who has already told me that I could finance again through them, whenever I decide. Well, today..I pulled up my credit beaureaus and discovered that they ran my information through 6 different lenders!!!! What??!!!! All hard inquiries which has affected my score!!! I am LIVID!! Needless to say, I will never be going back there. Do NOT let these people take your information. Unfortunately, they already had mine on file from two years ago and used that to run my information.

Robert was great! Will only deal with him. Give him a raise.

Other than the problem stated above they were very friendly and fast

Went in to get an oil change and tire rotation on my 2020 Rogue. I was met with complete care and professionalism. The service was quick and they even washed the outside for me!

Couldnt be happier with my purchase. Sel and Anthony made me feel like family. Everyone at twin city is nice and helpful. Couldnt ask for a better group. Thanks twin city for making my new car purchase easy and smooth.

Pete Cheney and Twin City Nissan have helped with my car needs for many years. Attentive to my needs, very professional service. Brown in the service department has been very helpful. Pete Cheney is always treating me like family to be sure I have what I need. Good prices, too. Thank you!

I went in and Jeremiah was the BEST car salesman I have ever had. I would highly recommend him for myself again, family, or any of my friends. He made the deal happen and worked very hard to do so. I will never go to another car salesman except him. Highly recommend!

I just want to take a moment to thank Cody and all the staff that did my oil change and tire rotation on my 2019 Hyundai Tuscan, they even washed her. Thank you for all your hard work, professionalism, and courtesy that I was blessed with today from you and your team. An a thank you to my dad(Bill) who suggested I bring my new car to you guys. Ill be back when due for service. A great place to do business with!!

Took my Nissan Titan on for its 5000 mile checkup. Had made an appointment. Got in and out in less than an hour. Totally satisfied with the service.

The guys in the service department are great

Went to Twin City at the beginning of January browsing cars, came back 3 weeks later to buy my first car. Everyone at the dealership was kind and very helpful. Glad I made the decision to shop Twin City Nissan

Twin city Nissan is by far the best dealership I’ve gone to! They were very respectful and caring! They made sure my car was properly looked at and even helped me with getting the car seats in my loaner car! I will always go to Twin city!

They were fast, professional, and very friendly.

The service done was fast and convenient

Mike worked with me and was professional and did not waste my time. Ill admit I was skeptical about financing, but he convinced me. I drove two hours and he had a Nissan Rouge ready to test drive. I liked it quite a bit, but then he brought out a Kia Soul. My instinct said no, but I test drove it, and I left with it.I got home and got jittery about it because I didnt get the carfax (I forgot!) so I got one on it with some dread. Turns out, it was a meticulously cared for vehicle! I got a great deal and a great car that I wouldnt have imagined financing.Thanks Mike, you convinced me!

I had a great experience with Mike & Co at Twin CIty NIssan. This was actually my second trip there to search for a new car. I originally came to them because my mother bought a car from Mike & Gina years ago. They treated me like family :-), broke down the deal for me and were very sweet about it when I didnt buy on my first trip. When I finally decided I was ready to buy a car, I called again and Mike handled everything. Thanks for working with me and being honest!

We bought a car. The salesman was kind, we looked at exactly what we wanted and we got it. My only complaint was how long we were there. They were having a special event, so maybe longer than usual. Overall great experience and very kind and polite staff.

Our sales person was friendly knowledgeable and overall the best sales person, the accounting guy we worked with was also great and got us a good deal. Thank you all

Upon our arrival at Twin City Nissan we were meet by Product Specialist Robert Isakson. I advised Mr. Isakson we were in the market for a vehicle for my 16 year old daughter. Mr. Isakson was very professional and courteous. Mr. Isakson took listened to and answered all the questions my daughter and I had. He was very knowledgeable about the inventory he had and was able to put her in the perfect car for her. Bill the owner of the dealership took time to help my daughter with a few of the features in the vehicle while Robert and I worked on the deal sheet. This was our first experience at Twin City Nissan and if they continue to impress me on future service appointments they will definitely gain my business again.

Current employee, love the staff, and you can’t beat the prices for routine maintenance. Especially a full-synthetic oil change with a complimentary vehicle inspection. Honesty goes a long way, and they won’t sell you something your car doesn’t need.

I wouldnt go anywhere else to buy a car. Mike Jones made the process so easy and we couldnt be happier.

My family has been going to Twin City Nissan for over 6 years to get our vehicles serviced. We even purchased a vehicle here years back. Everything has been flawless until recently. We specifically stated no car wash, and the vehicle was washed anyways. The vehicle was then left to sit outside in the sun on a 90+ degree day and the excess water etched water spots into the paint that now require professional removal. (assessed by local professional detail and paint correction shop) Most people dont care enough about their cars to even notice this, but for those who do, this is very frustrating. What makes it worse is we were offered little to no compensation for their mistake. We were offered a buff from their detail service, which may or may not correct the issue. And it doesnt stop there. They tried to say that 1) we never said no car wash, and 2) that the car already had acid rain on it. The paint was near perfect, except for some stone chips and a bird dropping etch mark. I have spoken to many people (100+ on a detailing page) who had a similar issue other places and they were offered a detail at a shop of their choice to remove scratches or spots caused by an automatic car wash. If I caused damage to a customers paint, especially after stating no car wash, I would pay whatever it costs to repair my damages that I caused. Not what happens here. My advice- skip the car wash. Put a note in the vehicle as well. Skip automatic car washes in general- not good.

Id give them a higher rating if I could! Best experience buying a car that Ive ever had! It was quick and easy (even with far less than perfect credit). The staff at Twin City Nissan went above and beyond that of any salespeople I have ever met. Especially our sales guy, Mike Jones. He was excellent! He made us feel very comfortable. Like family. He went out of his way to make sure we had EVERYTHING we needed and that we were completely satisfied with our purchase, a beautiful Nissan Murano. I couldnt be happier. Mike also called in a favor at the restaurant my husband and I were going to for our anniversary. He made sure we were taken care of. Ive never had a salesman do anything out of the way like that. Thank you Mike, and a BIG thank you to ALL the staff at Twin City Nissan!

My husband and I had a great experience at Twin Nissan. We were visiting the area from out of town and our car was acting sluggish upon our arrival. My husband called Twin City Nissan first thing this morning and they were able to get us in early afternoon. They were able to diagnose and fix our problem in about an hour and a half and we were out the door enjoying the rest of our vacation. They even fixed my recall issues I was unaware of!! Thank you to Brown Rudder and his team . Your a 10 in our book!

Anthony took care of my business with top notch service! He always takes the time to understand my concerns and the needs of my wife! We feel like family and will continue to do business and service at this location! Give a good shout out to Lance and the rest of the crew for making us happy customers! Ty Team

Very rude salesmen, and when we asked for him to explain why he was adding more to the internet price he got worse. I have owned several Nissan vehicles but I could never see myself buying from anyone as rude and ugly as he was. He was very unprofessional. So as usual beware of Internet pricing its just a gimmick to get you to go in.

Mike and Lance was the best ,this is our 2nd or 3rd car,and we love it.

Poor communication and scummy tactics.

The staff was not over bearing or pushy to make a sale..... Mr.Robert Mr.Anthony and Mr.Harold all played their part to make it an exceptional experience. Mr.Robert listened to the price range I wanted made sure the payments would stay within my requested amount just an all in all amazing experience

Bought a 2014 jeep Cherokee 1 month ago. Burning 4 qts oil in the 1st week. 3 weeks later I informed them.. They said they could do nothing about it. Sold me a lemon. Turns out #1 piston went bad. Have to get motor redone. Worse car car i bought off them. Managers had an attitude problem and very rude. Tony Burch was my salesman and never offered extended warranty.

Oil change....all was just fine

Pete was our sale guy he took care of everything he answers all our questions he got the job done for us highly recommend Twin City Nissan in Alcoa.. so now we are driving our new Nissan car

We were in desperate need for a good dependable car, and Mike and Gina Jones were a great team. We drove around a few lots and found an awesome car. These people know how to treat customers like royalty.

I had previously tried to contact a different Nissan dealer in Knoxville about a recall for my Nissan van. No one answered the phone and no one returned my voice mail requesting service. When I contacted Twin City Nissan, the phone was immediately answered and an appointment was made. Corey in the service department was very professional and courteous.

Its always a great experience on the phone and in person

The guys were so friendly in service and even washed my car after oil change!!

I appreciate the kindness and knowledge from the staff in the service center. I do not dread bringing my vehicle in for service. The waiting area is very comfortable and the free condiments that are offered are very welcoming. I also enjoy being able to watch my vehicle getting service thru the viewing window.

Brown got us in to get our repairs done and they did the repairs quickly. Grateful also for the loaner car so my husband I could make it to work while our car was being repaired. Thanks Twin City Nissan.

As always, my service was excellent. I had a repair done and it was spot on. Great job!

I now have bought three cars/trucks from Mike Jones at Twin City Nissan. He is as professional as it gets and knows the art of serving his Customers...for these reasons I provide him with return business! Thanks, again Mike! 🙂

Had a recall on my Nissan Armada and they scheduled me in quickly and done the service faster than they estimated and got me back on my way. Great job and friendly service.

Check-in process was easy. Representative was helpful and polite. No hassles. Timely service. All aspects of the visit were excellent!

I would like to thank Robert , Mr Bill and not sure his name but the gentleman who allowed Robert to hold my car until I returned .( about a month) . Due to my job I have purchased two vehicles from here and have had absolutely amazing service . They go way beyond to make the experience as painless as possible . Again thank you so much.Theresa Spainhour

Just the thought of doing research to purchase a new car was an overwhelming experience for me. A friend recommended that I call Robert Isakson at Nissan. I am glad I did. Robert was welcoming, courteous, and professional. Would I recommend Robert to someone who think of buying a car? YES, I would!

Purchased used truck from Twin City Nissan (used lot is next door but same company). Less than year later on 2016 Frontier with 52k miles needed new starter. Recommend anyone else.

Brown Rudder was more than helpful when I brought my vehicle in for service. He took care of me and my repairs were done very fast. Brown made the process was easy, smooth, and communicated with me through every step of the way. I give him 5 STARS!

I am from out of state visiting family, l did not buy the car there. I was treated very well and the problem with the car was corrected.

Mike ledbetter has been extremely helpfull with learning our new car

Robert in sales is very knowledgeable and did an excellent job in helping us find the right vehicle for the right price. We will definitely be back. Overall great experience.

Jeremiah was wonderful. He treated me like I was the most important person in the office. Will definitely shop there again when I need another car. He was very courteous and professional.

I can’t and won’t recommend this place.. the salesman was really a good person.. but the general manager tries to sell a rough vehicle and degrade your trade in by only offering fair value KBB, which is the dealers support to manipulate customers with less knowledge, this GM is a horrible GM.. double triple thumbs down.. take your business to West Chevrolet or another place who will be fair to the customer .. DOUBLE TRIPLE THUMBS DOWN

Jim McNeil was great! He was efficient and did so much research and leg work before I even stepped through the door. He really cared about my family and I and it was obvious he wanted to get us the best deal available!