It was the easiest oil change Ive had in a while. No appointments necessary, just drive up, and they were able to work on my car pretty quickly. No extra work was recommended except what was necessary (tire rotation only this time). I think Ive found my go-to place for my car maintenance and potential repair.

I drive to the bay of QUALITY Mazda and the sign n the bay garage door says honk for service..they open..they tell me to drive up all the way in then I left my keys in the car with engine off..they greeted me with smile cheek to cheek. BILL MAST AKA SQUID helps me on my issues of the AU..DOG...MOBILE. YES..this vehicle is for my dogs hence the name.. the sole purpose is to do outdoor activities walking, boating, tenting, camping, hiking, fishing, kayaking, and exploring the nature of geology in the boonies. My dogs enjoy no leash all freedom but they stay a bout a few feet aways from me all other activities that require a nice running vehicle And 4x4..I get my vehicles serviced here with Squid and he always provides excellency exceeds my spectatations.so if your vehicle any make model year type needs to be maintenance or repaired Go to QUALITY Mazda and give them a good review like me. Thanks

I have always been treated so well by Quality Mazda. Daniel in the service center has the best customer service and is always cheerful and nice. Aaron in sales follows up with me and checks in on me every once in awhile. He always comes to greet me when I see him in the service center. I am in my 3rd Mazda. Reliability is why I gave them a score of 5 Stars!

Ty and Audra were absolutely outstanding in helping facilitate my first car buying experience. Ty was insanely knowledgable about the vehicle, and both made the process seamless and smooth. I was in and out in and hour after signing paperwork and eventually drove the vehicle off the lot. You would be mistaken not to go to this team for excellent customer service and a truly easy transaction. I cant wait to buy my next one from them! :)

On Friday Oct 22 our 2005 PT Cruisers engine light came on then started blinking, which the owners manual says stop driving as soon as possible to avoid further damage. Although Quality Mazda (QM) said they couldnt fix it til Nov 2, they could take it if towed to their facility (eliminating having to have it towed twice). QM gave us an appraisal of the problem by Tuesday morning and had it repaired by the 27th (would have been the 26th if Chrysler parts outlet had sent the right oxygen sensor). We thank QM for a faster than first estimated and a not unreasonable cost repair.

I had a positive experience at Quality Mazda. I needed to have my car serviced while on a cross country road trip. I made my appointment online with no difficulties. Scott was very helpful and explained everything I needed to know. I decided to wait at the dealership and my wait time was what I expected. Everyone at the dealership was friendly. And the best thing about my experience was they were dog friendly. I would make this my local service center if I lived in the vicinity. But, should I have a need for service during my next road trip, this world be my stop.

Great place to buy a car! Everyone (really everyone) we were in contact with was so friendly & helpful! They worked with us and made every effort to get us a deal we were happy with.Highly recommend Sam! She facilitated a smooth transfer.Thanks to all at Enchanted Mazda!!!

Just when I thought customer service was obsolete, along came Scott A. It seemed he and his team were genuinely interested in helping me out with a bulb replacement. There was no hesitation in answering questions and he made the process bearable on a Saturday...who does that? From making room on a Saturday to the very end of the visit, he and his team helped remedy the issue without skipping a beat. Thank you, Scott...I appreciate your kindness and expertise.Sincerely, Carmen M

Every time I take my Mazda for routine oil service and inspections I am always highly satisfied, Daniel is polite, efficient and most helpful and trustworthy. I will be bringing in my vehicle for a series of required flushes . Coolant ,brake fluid,,fuel injection flushes as well as transmission service. As a retired veteran educator I just wish there would be some type of applicable coupons or discount to off set these costs which will add up to more than $700.00. Thank you very much for reading this post.

Guys if you’re looking for a new vehicle Ty is your Guy. Legit this dude was there every step of the way. I had to wait for my car to arrive (as with most dealerships they only are getting what they’re allotted). He was super attentive to what I needed, what I wanted and what I could live without. After getting through those he took a look at the inventory coming in and found a vehicle that matched. With delays in shipping, he communicated everything during each step.Ty…man you were awesome to work with. Appreciate ya man.

I bought my brand new car here recently and everyone was awesome! Not your typical car salesman...they were fun! Thanks guys!

Very disappointed - used their on-line feature to schedule an appointment for a 30K service.Brought the car in and the service coordinator said they had me down for an oil change and rotate tires. I told him that I had scheduled the appointment for a 30K check-up and he told me he didnt have the capacity to do it that day but I could schedule something for the next week, which I did. When I picked up the car after the oil change, he had written on the service ticket that there were other services that were recommended but I had declined them. I didnt decline anything - I wanted the services done at one time but they didnt have the staff to perform the work when I scheduled it. Not happy with the lack of service.

Always courteous staff. I have an older MX5 and they always are able to fix the smallest detail for me. I go to get a battery for my remote and they give me a free one. Thats a nice gesture.

Great service and surprisingly quick purchasing process. Got low-balled on the trade-in of course but that happens at every dealer..... overall they are good people, friendly and knowledgeable and even the music at reception was cool. Would definitely go to these guys again anyway. Best dealer that Ive dealt with in Albuquerque and streets ahead of the nearby Detroit-centric dealers Im afraid.

They always take care of me. No fuss. Competitive price. I’ve been bringing my Mazda there for 10 years

Thanks for the great experience. Had a good time working with Xavi. This dealer is not like the others with their pushy sales tactics. No hidden fees or costs, everything was straightforward and a smooth process. Would recommend 10/10!

The Mazda service folks are top notch. Quick, courteous, and always lay out things clearly.I live mt CX5, best car i have ever owned, and the folks at Mazda do a great job of keeping it running great

Quality Mazda was great. There personal where amazing. They never pushed the sale. They let the car sell its self. I would refer anyone to go to them and get a car. The customer service was awesome. Thank you and I love the car.

I had an overall good experience. It’s a car dealership and you have to expect the things that go with that. Kudos to Xavi for finding me the car I wanted! I would recommend to others!

Had a great experience at Quality Mazda! I was able to get an appointment for the next day. Thank you for taking great care of my CX-5 and for taking the time to explain the suggested maintenance that is coming up.

The service department is always super friendly, time-efficient and knowledgeable. My car is always done in a timely fashion and they have always taken care of me.

Made a recent trade-in here to upgrade to a 2021 model, it was absolutely the smoothest and fastest dealership experience I have ever had. Ty was very helpful and very professional, and Pavel was very quick to get the financial side of things done very quick while also getting me the best deal. I would definitely recommend this dealership to anyone looking for a new car. 10 out of 10 experience, 12 out of 10 with rice.

Xavi was very courteous and helpful. Buying process was super smooth, with honest pricing and only a moderate amount of pressure add on extras.

I am very impressed with Scott and the staff in the service department. He was very helpful and communicated well through the process. They have my business in the future for sure

This is my first experience buying a car on my own and Xavi made it the easiest he could for me. I initially made contact on their website for a quote but Xavi made contact the same day and continued to communicate with me until I was ready. I don’t think my experience would have been this great without his excellent customer service. I’m very happy with my purchase.

Had an oil change. In and out and a little over an hour. Good customer service. I look forward to coming back.

Excellent service from nice people. They always do good work in a timely fashion.

Daniel and his crew took great care of my car and fixed what needed to be fixed in a timely manner.

Service at Quality Mazda was exemplary. My service guy went out of his way both to expedite my repairs and to Dave me money where he could. Quite satisfied.

Always a pleasure working with Bill (Squid) Mast and the others when my car needs work done on it.

We were an out of state buyer and the service was amazing, the vehicle was perfect when it arrived. Ben Vigil was amazing at his job and provided great information about the car and made the car buying process easy.

Miguel was our sales person. Very easy to talk to, understood our hesitation with making a newer car purchase on our budget; and he came through nicely for us. Happy customers, sincere thanks sir.

Xavi and the team at Quality Mazda were fantastic! My husband and I spent a long time searching for cars, and the service from Xavi was by far the best! He was extremely knowledgeable about the products and really took the time to understand our needs in a car. He was fantastic to interact with, and he really went out of his way to help us find the perfect car for us! The financing folks were also very helpful and honest. Even after purchasing our car, Xavi has gone above and beyond to provide support and help us with anything we need! We enthusiastically recommend Xavi and Quality Mazda!

I was able to secure an appointment for 15000 mile maintenance within 2 days(vs 3 weeks for University Mazda) for about $30 less for the same maintenance package. Work was completed within 2.5 hours easy peasy with friendly interaction with the maintenance liaison. Well done

Things went well with them purchase. They had a good selection of CX-5. The only problem and it was partly our fault we didnt spend enough time going over all of the features. The owners manual did a good job explaining what we needed to know

Quality Mazda itself has an amazing assortment of vehicles; this post however is about how considerate, and human that the team at this location are, specifically; JOSHUA STEWART. I felt like he went beyond just to help me...and not just get me in a car, but the right car. And in an hours time he had everything feeling like summertime; thank you Josh!

Great customer service and fast! I recommend taking your Mazda there

Got my new Mazda 3 last week and Im so happy I got that instead of other similar cars. Xavi attended me and was very helpful along the entire process. Really cool guy.

Very pleased with all the service work Ive had done at Quality. Most recent was a blow out that Daniel made entirely painless to replace!

Xavi Lujan dispels the dreaded car buying experience. He is truly a Quality asset. We spent almost three hours with Xavi. In addition to showing us the features of the beautiful Mazda CX-30 that we leased, he helped me with my new Apple iPhone. The key ring he provided has his name and phone number engraved on a tag and he told us if ever you have a question or problem, just call me. Driving home in my/our new CX-30, I stopped at the post office. As soon as I exited our new Soul Red Crystal Metallic SUV, a gentleman stopped me and told me what a beautiful vehicle I had, the color is amazing. I concur!

We drove to Albuquerque from Colorado to buy a car. The salesperson (Audra) had two vehicles that fit our requirements ready for us and gave us plenty of time to make a decision. The paperwork process was efficient and we were able to head home with the new vehicle in a couple hours. Overall, an excellent experience.

Ben always takes great care of us! This is our 3rd Mazda from Quality Mazda and we will continue to go back in the future. The whole staff is amazing and they are always straightforward and make the process seamless!

Always giving my lil Mazda quality service and punctual!

I have purchased 4 vehicles from quality and I probably wouldn’t go anywhere else. They have the best customer service who will work with you all day if necessary to meet your vehicle needs. They don’t try to sale you what you don’t want and are straight shooters. The service center is the best! So nice and helpful!

Service Department ok. Sales department is a bunch of crooks. Would not recommend any lot owned by Di Lorenzo.

Xavi lujan was the biggest help ! Super transparent and helpful!

I have a 2019 Mazda CX-5 that I lease from Quality Mazda. Two weeks into owning the vehicle I noticed a leak in the washer fluid. After some scheduling issues, I was able to get the vehicle in for service one month after the lease signing. The folks at Quality told me they inspected the washer fluid system and found no leaks. They did not charge me for the inspection, which was appreciated, but I would have gladly paid for the time if they had caught this serious problem. Even as the car was still in the garage, I saw a little puddle under the car, but the team said that was just from fluid overflowing.There very clearly IS A LEAK. For the entire time I have had the vehicle, there has been no washer fluid. The warning light is on every time I drive. It isnt a huge problem when in Albuquerque, but I travel for work, and this has led to some scary driving situations in the snow and bad weather.Fast forward to last week. I took the car in for scheduled maintenance. I asked them to again look at the washer fluid system. This time they charged me for the inspection. I received a call back that not only was there a leak in the washer fluid line, but the fluid pump was also cracked. The team there then asked me for $600+ for the repair. Are you serious? For an issue that existed in the vehicle the day it rolled off the lot?I have records of the complaints I made, and they have the service history of that inspection, noting no leak back in 2019. It is disappointing to think you found a good car company, with whom you can trust your vehicle purchases, and where you can recommend your friends, but I can honestly say, that Quality Mazda no longer has my trust, and I will not be purchasing a vehicle from them ever again.

Xavi at Quality Mazda was the best. He found the perfect car for me. Everyone from reception to finance was the perfect combination of professional and amiable. I’m blown away by the team at Quality Mazda. I cannot stress enough how great everyone is, especially Xavi. His expertise shines through and the whole experience made buying my first brand new car perfectly amazing. Thank you Quality Mazda. 10/10, 5 stars, two enthusiastic thumbs up, however you want to rate them, they take the cake!

Our sales representative was Xavi. He is outstanding. Very personable, knowledgeable and the type of individual that you’d want to do business with.

James was phenomenal! Even prior to my visit, he answered numerous questions, encouraged me to value my leased vehicle to be sure I wasn’t missing out on any equity and was patient despite my indecisiveness. He transitioned me into a new vehicle flawlessly, even getting me the upgraded model, better than I ever expected. So happy I decided to take him up on the offer to just check the vehicles out, left much happier and less stressed than when I showed up!

I have been getting my Mazda serviced at Quality Mazda since I purchased my CX-5 in 2016. Always a great experience!

Handled exactly what needed to be done as well as friendly and courteous.

Daniel and his staff definitely deserve 5 stars for their customer service and mechanical/automotive service. I called right at 0705 on 01 FEB, as my vehicle (CX-5) was already on a tow truck to the service facility. Daniel immediately responded to my service request over the phone and continued with detailed and clear communication via phone and text. Provided necessary updates. No excessive pressure and no BS extraneous marketing/sales. Fair labor costs and parts costs. Expedient and quality service, as well.

Purchased a 2017 Mazda CX5 with Brents help and it was a great experience. We were not pressured and he was not pushy, but helpful. Thank you for a pleasant car buying experience and working with us to stay at our budget. However, the gentleman helping us sign the papers after was very pushy and tried to get us to purchase the protection plan after we said we did not want it. He kept saying like while you are either going to pay now or later and making comments that felt very inappropriate. When I returned to give our down-payment $ he said again, oh did you change your mind about the plan?. It felt very pushy and unprofessional.

I took my vehicle in for 15000 mile service, but only received a 5000 mile oil change! On top of not getting the service I requested, it took 90 minutes for an oil change. To top it off the service advisor would not accept their own coupon for the service. I am very disappointed! don’t know if I will be back.

Audra and Pavel were amazing in helping us get our new car and walking us through all the paperwork!

They were efficient, informative, friendly and helpful. The service bay was spotless. No pressure. Would definitely go back for service.

Very quick and friendly service. Only thing I wish they did that Melloy Nissan does with their oil changes is give you a free car wash.

I can genuinely say the experience at Quality Mazda was amazing. Grateful to have been assisted by Xavi. He definitely knew about all the features to the vehicles we asked. He was very knowledgeable, polite and took his time with us. He helped make the whole transition so easy. Was able to drive out with a new 2021 Mazda 6. Definitely recommend Xavi for any future sales he is great, and provides amazing customer services. You can tell him what you’re looking for and he makes sure you are more than pleased with your purchase.

Xavi helped me out through any obstacles that I had during the process and made sure that he got me in the car that I wanted !!

Great service and great cars! Purchase process was simple and no pressure. Hard to beat Mazda value and technology for the price. Very happy buying from Quality!

We use Quality even when were not servicing a mazda. Youre honest,helpful, and educationalHonest is the most important, and hardest to find.

Great shop! Nice guys! They really helped us have peace of mind about our used car purchase.

I will first go ahead and state that the reason I am giving them 2 stars instead of 1 was because of the Salesperson James. He was the only diligent and honest person I encountered here, so thank you.Now for the nitty gritty, I contacted several people and never got any responses when trying to purchase a vehicle from them. No one would email me back, answer/return my calls, and overall just a mess.They list prices with discounts in an INCREDIBLY misleading manner with the caveat of a very vague and unspecific disclaimer at the bottom of the webpage. So unless youre a recent college graduate that just finished driving school that happens to be a vet that previously owned a Mazda that qualifies for all the obscure discounts from Mazda assume youre just going to pay full MSRP. They bundle every possible discount from the manufacturer into one line item and call it the Quality Discount. They call it a Quality Discount, like their name, but then tell you that those discounts are manufacturer rebates after you show up.Additionally, the sales manager(whatever he is) Pavel is incredibly rude and unprofessional when you do manage to speak with him and is running some kind of weird show there. The entire place was in disarray and did not instill confidence at all.Had their pricing been more honest I would have definitely been more amenable and willing to get the car that I wanted, but our of sheer principle and pettiness on my part I went to a Toyota dealership and just bought a more expensive Rav4 Hybrid at LHM because theyre honest and straightforward with their pricing.So tl;dr dont believe any of their online pricing, this whole sales place runs on bait and switch tactics.Enjoy your lot of unsold cars.

Would give zero stars if I could. My experience was so bad that my wife and I are selling our car to avoid ever dealing with Mazda again.

We have used Quanz Auto Body for the past twenty years when needed. They have always provided top shelf service and we have been very much satisfied with their work.

I took my Mazda CX-9 in for a rumbling feeling when braking. It was fixed for less than $200 when another Mazda dealership quoted me $1300. Thank you Quality Mazda for a job well done and outstanding service and savings.

This is probably the best experience I’ve had buying a used car. They had exactly what I was looking for and were genuinely a pleasure to work with, from Brent in sales to Pavel in finance. Highly recommend this dealership!!

Been coming here for regular car maintenance and they have done an astounding job. And wont pressure you for unnecessary services or costs. And they are dog friendly dealer with water bowls for your four legged friend.

This was the best car buying experience ever! Ty was so knowledgeable on the vehicle I bought and their team is top notch!! I highly recommend Quality Mazda😊

I’ve been going here for maintenance for a few years and the prices are reasonable and the staff fair and professional. When I needed a new car, I compared Honda, Mazda, and Toyota. In my price range and opinion you get the best car (i.e. features, looks, comfort, fun to drive) for the money in a Mazda, and Quality Mazda had the largest inventory in the Albuquerque area at the time.

I had my car service at Quality Mazda for a few problems Mr. Parks and his technician worked on my car for about one week. I was called or texted to let me know what was going on with my car every day. They were so patient. When I got my car back it was perfect. Thank you Mr Parks. Jose Gallegos

Outstanding quick service, Mike was super I recommend highly

The staff was very helpful. Audra made the process painless.

I have purchased several Mazda’s at Quality Mazda. Their name is fitting, as the provide quality vehicles, service, and sales. I love Mazda vehicles, especially the CX-30 AWD Turbo. The service department is top notch, and actually all employees at Quality Mazda are friendly and professional.

Had first service and oil change on my new CX-5..Made an appointment online, they got me right in a finished before the promised time...Car was in great shape and the cost was in line with a quickie place..Will go again...😊

We were dreading getting a new car after a really bad experience at a different dealership.Sergio greeted us and had us driving away in a new car within 2 hours. And the financing was much lower than we were seeing on Carvana, and other similar online dealers

James was great. Super responsive and kept me informed. He even met me at the dealership where I dropped of my old lease to deliver my new car. The buying process was easy, low pressure and stress free.

Great buying experience. They let us test driving by ourselves and took our time to feel the driving of the car unlike some other brand you feel pressured not driving too far or they have a defined route for test drive.

I personally would like to thank the entire staff starting with Bill “Squid”. Took my car in first thing in the morning with a major issue and I am absolutely happy with the end results!!! Highly recommend them to anyone who needs their Mazda’s looked at!! Thank you Bill we truly appreciate all you guys have done!🥰

This was my first visit and everything was done in a timely and professional manner.

Worked with Xavi in the past and he was awesome! Not only was he super nice and honest, but all the people there were friendly and helpful. Xavi was very informative and showed me all the cool things about Mazda. The sales manager, I believe his name was Jason, is super friendly and outgoing. Pavel, the finance manager, was not pushy and oversaw that the whole process was smooth and easy. The experience here was so fantastic I had no problem paying sticker price for my Mazda3! 10/10 recommend this dealership. Oh, and the service department is awesome too!

Excellent service very professional Bill and service crew are the best!!

The service and collision departments both go out of their way to make sure things are done right.

Very fast and great customer service. Will use them again and would recommend them to others.

Ben vigil and all the staff at Quality Mazda are great to work with. Been going here and buying cars here for years. Always get great service.

Great services always.Great People👍💓

A good buying experience overall. Id recommend Norval and team to anyone. The only reason I held back a star was because my windows were dirty!

Everything was done efficiently and professionally done

Purchasing a car was so easy. They had everything ready when I walked in the door to sign and leave. I was in and out in 15 minutes. Great experience!

Ben was great helping me with my miata purchase.

Best Service experience ive ever had and I work at a dealership!

I don’t have a Mazda but I did buy a used Nissan Frontier from this dealership and I get all my maintenance done there. There service dept is a 10/10. I have taken my truck over there about 9 times for oil changes and regular maintenance on my truck and even though I live across town I don’t mind one bit because of the caring attitude and professionalism I’m greeted with. Any shop could do the preventative maintenance I’ve had done over the years but I keep going back to Quality Mazda Service Center because of the people that work there. And of course the work is always spot on but it’s the way they treat there customers that makes me go back.

I purchased a used vehicle in 2016. The salesmans name was Andrew Heavner. He was adamant that the car was not ever in an accident despite the fact that he claimed it had had a paint job. Of course, we questioned him about that but he showed us the carfax with no reported accidents. Forward to 2021, we go to trade in the car (at a different dealership) and the carfax for the vehicle showed an accident from 2013 with moderate damage 3 years prior to our purchase. As a result, our trade-in was much less than KBB value. Not happy with him or with Quality Mazda. I understand that Mr. Heavner does not work there any longer. Really disappointed in your dealership. Honesty and integrity in the car business should be the number one priority. As you will see from the response below, Mr. Farley is claiming that the carfax report they showed us did not show the accident from 3 years earlier. When contacting Carfax about this, I was informed that while not every accident might be on their report, Mr. Farleys claim would mean that many years after the accident, in fact, post 2016, someone would have had to manually go into the carfax system to report that 2013 accident. This is highly unlikely, as who would have done that and to what end? Carfax does rely on several different ways to find out about accidents and this can result in some reports not being thorough. However, again, Mr. Farleys claim would mean that someone would have had to report this accident to them many years after the fact. I stand by my original review...Quality Mazda lacks integrity and honesty, as does Mr. Heavner.

This is a great place to do business!!

Very quick and courteous service!

We showed up at the dealership on our salesman Matthews day off but we were greeted by Andrew and he immediately made us feel welcome and offered his services to us. We test drove a new Mazda 3 and although we loved the car it didnt have the features we were looking for. Andrew went above and beyond the call of duty to find us just the right car. This was no easy task as this car was for my daughter and she has a lot of demands! Andrew continued to work with us until we had no more questions. In the financing department Daniel Poe helped to explain all the options and incentives available. This was by far the easiest and most satisfying experience I have ever had while buying a car. I highly recommend Quality Mazda and their entire team. If you go anywhere else you will be disappointed!

I was there for work. Staff in service department are friendly

Great customer service, very courteous & professional.

Great customer service and communication. Very professional and amicable.