Normally its pretty good but today it was just super busy and not enough people to help so Ill go ahead and give me three stars were busy Friday

I had a rough experience with one of the sales associates at this store but when I asked to speak with the manager, Nicole, I was very impressed with her ability to listen to my concerns and she provided clarification and offered to personally assist us on our next visit. Nicole is a great example of great management.

I made an appointment and was able to get right in and get served quickly. They helped me change carriers and keep my phone and my number. The whole thing cost less than $70 and my monthly unlimited bill will now be only $54 per month. The person that helped me was knowledge and very friendly. I would recommend this place to anyone and as a matter of fact, my mother has since switched to T-Mobile herself.

Great store. Great staff. Good amount of space to shop.

Excellent customer service. Patrick is very personable. I spent about 20 minutes here and what I recognized from the staff is that everyone is happy. Makes for a nice vibe and a pleasant experience.

The TMobile store clerk threw my sim card from another cell company into his recycle bin. I asked for it back, but was told it had a lock on it. The store clerk said I could get a replacement for free from my other cell company. That was not true! Obviously, I have no recourse with TMobile, but will not use their services for a LONG time. Adios TMobile muchachos!

Roque especially knowledgeable helpful. The other staff also. This is the San Mateo menaul location.

I like t mobile the interesting at very good for Bills payment and different colors. Very beautiful cells and very good. Love it. Smile. Elsa Smith 👍👍🙌😇🥰🥰

I went in today and upgraded my phone the staff was inviting the store was clean time spent was very effective and the manager Tommy was on point along with my customer care rep in store Luis

Forget the dudes name who helped me this morning, but he setup my iPhone 12 Pro Max and was super helpful and accommodating— deserves recognition as being entirely pleasant compared to some customer service experiences you come across these days.

Wonderful place.

The manager Nicole is terrible, please save yourself the trip and go to a different store. She’s rude and doesn’t care about her employees and customers.

Very helpful and awesome service

Three or four employees leaving only one doing all the work while two or three people waiting outside in the heat citing capacity concern if only one employee is doing the work why 3-4 employees fanning their behind!

Horrible customer service, no the greatest attitude. How is that theres is only a 15 minutes of customer service per client.. Seriously? 15 minutes hmm.... not happy at all

Very efficient. Thank you.

I couldnt get any help I wanted, they just refer me to another place. Just wanted to make one stop and solve my issues, but nope. Not cool for me.

Awesome customer service!!

Two days ago I went into the store because my phone wouldnt boot. The phone was the second defective phone from LG and T-mobile kept selling the phone.The phone caused my SD card to become corrupted and hadnt been backing up my files/pics since May of 2016. I turned in the phone for a new one, not knowing that my files were not at all saved until I got home. The files could have been salvaged by sending it to be repaired. I went in the next day to try and cancel the transaction and get my phone back and they flat out refused. There were pics of someone dear who had passed in there. I explained this to them and cried in their store for almost an hour. They could have cancelled the transaction, being that it was no fault of my own that the files were gone. This is the worst customer service I have seen in my life. They only want your money and could care less about you as a customer or a human being. The guy helping me was Josh. Hopefully this helps and warns consumers in the future.

In and out in just 10 minutes! Had gone to the store on Wyoming and Montgomery and they clearly didnt want to help me because they sent me on a wild chase. Stopped in this store after work and I believe his name was Dontrell! So sweet! He trouble shot my issue and in fact i didnt need a new phone! He took the time to look into it and fixed my issue without just charging me money or telling me to call someone else! Will only be going to see him from now on!

Elizabeth is my go to gal when it comes to tmobile. She always goes above and beyond to help me with all my questions, she and the entire staff at this location are always friendly and fast! Highly reccomend this locatiom!

This is a Corporate location! I was able to resolve a lot of issues a third party location caused on my account. No hard used car sales rep in this location. All the associates at this location Ive encounter are the best representatives for the T-Mobile brand.

I switched to T-mobile based on price/customer service. Sadly, after a year of their services, or lack thereof, I will never be a customer or recommend them again. NOTHING in our contract has been easy. They are great at selling but once you sign, they cant do anything about ANYTHING. Bill has never been what they stated, $400 gift card that was promised, never happened, despite numerous attempts on our part. And every time I ask for the manager, to help us with an issue, she literally stated, there is nothing that anyone can do...This location is embarrassing and a waste. The company itself, horrible.

I called them asking in how many days would I get the iphone 8+ if I order it today, and the employee (Michelle) told me she would need to have a look into my account which she couldnt over the phone. I told her that I was not looking to order over the phone but only wanted to know an estimate number of days I would get it if I qualified for the order. She repeated that she would need to check my account. Surprised, I asked her if the number of days to receive the shipment varied with the standing of the account to which she said Yes. Just called the guys by the UNM, and the lady over there told me that the shipping speed would depend on the postal service I opted for and the basic (cheapest) would be $6.99 (if I remember it well) and would take around 7-10 business days (clean, quick information as you would expect).

GREAT! they actually had products! Also just happy to help! i couldnt believe my ears when i heard them say oh ya we have the airpods Yes we do have the apple pencil i got them that day! Put them on EIP on my acct just super awesome, made me love T-Mobile eve more! My BF also got earphones which turned out to be his favorite earphones for years now! THANK YOU! finally customer service!

I went into the store because I was having trouble with my Galaxy watch. Two Gentlemen immediately approach me and asked if I needed any help. They were very compassionate to the prpblem I was having. They spent over 45 minutes on the phone with customer service to help me resolve the issue. Thanks Evan and the other guys whos name I cannot remember.

Okay everybody listen up you better read reviews because I went to three T-Mobile stores and almost quit and went back to Cricket but this location hands down is the best in the state Clint is probably the best sales associate they got not only did he find out the problem but he was incredibly polite considering how much cursing I was doing and he fix the problem and he kept me as a loyal customer and props to the management for hiring such a good employee great job Clint Corrie store 287 is the best

Donzell, Brittany, Karla, and Nicole are awesome!! They are very knowledgeable and willing to help.

Horrible service by the store manager and not paying attention to us and my family he kept on lying about the promotions, and didn’t treat anyone with respect and dignity

I called about the note 7 recall and asked when they are expected to get the replacements... according to an email I received from Samsung... they should receive replacements no later than September 21, 2016. The lady that answered the phone was extremely short and rude. I could not understand her because she was obviously eating something and spoke extremely too fast and when I asked her to repeat herself... she was even more unclear. She then just hung up on me. I went in to the store once and the service was bad.. didnt think their phone service was of the same quality. Obviously I was wrong.

Sat out here waiting for half an hour after they went in at 830. They knew I was here for their store. 903 and the simple task of opening on time is too hard. Im a tow truck driver, Im always working a lot harder than these clowns but at least I can make it to a job on time...

I ALWAYS come to this location for ALL my phone needs. Theses guys know what theyre talking about! I know I can ALWAYS depend on Jaaron for any questions or concerns I have! This guy never lets me down, and he always lets me know what path is a good path to go down. Thanks Jaaron for everything you do and continue to do! Thumbs up X10!!!

I am always treated nice they explained to everything I need to know about my device very knowledgeable staff theyre really great the management team is also very hands on with the customers that come in Id like to come to this location for all my needs keep up the good work

I frequently visit this store and I always have an amazing experience. Grisel is very helpful and always has excellent customer service. They always have an amazing vibe, always positive energy. Hands down by far the best one in ABQ.

Always helping and the best service ever I shall always return to this location as its my favorite

Best store I have ever been to in my life!Everyone is awesome and very good looking

The ppl are very young but very experienced in what they do, mario was the only 1 with a name tag they helped us out me n my friend david if id wasnt with a different Carrie id would have bought a phone from him ....you All have a great weekend...everyone...

Completely RUDE! The people who work there are jerks the way they treated me when I was trading in my old phone was totally unacceptable if your going to T-moble for any reason I recommend going to the location in the Coronado Mall.

Well I came here 2x in the last 3 months. I had a iPhone 8 plus which had a screen issue and after having this store volunteer to replace it the manager Jon gives me a vibe of omg whats he doing here. Then today I went to jump my phone after the rep I spoke to on the phone said i could. There retail sales associate Donzell is a complete a**hole and very rude & disrespectful. He said anything to shut me up and talked down to me so bad it was not cool. He kept interrupting me at every turn. Donzell is not manager material.

SCAM ARTISTS!! Bunch of liars especially the manager. Bought a new phone through these guys and was quoted 7.99 a month and get my bill and was charged over 20 a month thena random activation fee of 20 dollars! The pay day loan of contract phones! STAY AWAY FROM THIS PLACE! Go to Walmart get a straight talk plan 45 a month and your DONE!

I was there for hours and they wouldn’t let me use the chair

Avoid jackie Abodaka (whatever her laser name ids pronounced). She lied to me and my wife. Stating that we get a free head set with my wifes phone and that we are going to just pay the taxes on it. Now they have refused to refund my money due to how longs its been. Even though we havent even opened the box. Would have brought it back sooner had we know this was going to happen. Dont be tricked by this store.

I only took me 10 minutes to get a new phone and service was great

I love tmobile. needed a new sim for my new phone, no problem, no charge, in and out! loving some of the new plans, although i stick with my grandfathered real unlimited internet.

Love T-Mobile, even when its busy, the reps have a positive attitude and always make me feel welcome. Best TMO store in Town.

Not much to say about this place, just abysmal customer service. I dont know what it is about T-Mobile they seem to hire only the lame brained. Im dumping this store and switching providers.

My experience at this location was absolutely amazing. Not only did I receive great customer service but every representative was extremely knowledgeable.

3.5. I got what I came for without any complains, I even asked for business card from the guy who helped me. As whole store I dont see it being much different than your average mobile service store. Parking can be problematic.

Worst service ever. They couldnt fix the problem my phone was having they didnt even have a clue how the phone worked and they sell the thing not only that they are RUDE AS HELL. This is the second time ive have trouble with this phone Im seriously thinking of leaving Tmobile for a differnt phone providerSHAME ON YOU TMOBILE for treating your coustumers so badly

Really helpful and polite staff

The store has amazing service. Will never take step in another store. This store is stupefying

Im 18 years old and the little blonde girl who assisted me was talking to me like I am half my age. Ive never had a good experience at a T Mobile store. Im going to a new service ASATFP

Friendly staff! Got all my questions answered and got a good deal

I share similar experiences as previously mentioned. The entire service/sales model at these stores is ridiculous. The workers seem extremely unhappy and when dont know something technical, simply make it up. For example, I brought in a Galaxy S phone and told them that the 4G network was not working and I could only get onto wifi networks. The customer service rep, took the phone apart and told me that because the sticker was pink thatd meant I dropped it in water and therefore would not be able to pick up the TMobile network. I asked how that made sense, and she clearly started making things up about the motherboard being fried.. Hmmm, first of all, never dropped the phone in water. Secondly, how can the phone pick-up wi-fi fine and not the T-mobile network? It was clear she wanted to move me along to purchase a new phone and get me out of the store. I was a brand new customer and within a week I replaced my smart phone with a dumb phone for $75 as a temporary placeholder until I figured out if I wanted to continue to do business with T-Mobile or not. The rebate that I sent in for the dumb phone was NEVER honored. I got a response letter 6 weeks later from T-Mobile saying they did not recognize the ISN number on the rebate form. When I double checked the form (I made copies because I had a feeling this would happen) this was not so. This was a little maddening as the time and paper pushing of these rebate processes is purposely designed to detour people from doing it.So, I decided to return to the store and speak directly with the same customer service agent. She told me that I would have my data package pro-rated and additional monies credited to my account and advised me to call the rebates department for the rebate issue. When NONE of that happened, I returned to the store to speak with the same sales agent and she directed me to customer service 611. Then you call 611 and have to explain the whole situation over again because no one put any notes on my account. WOW! Great customer service. Telecom companies make sooooo much $$, you would think they could invest in their workforce better and treat their customers with dignity. I feel like I get high blood pressure by just walking into these stores...never going back.

Custom service sucks. Been waiting for 4 hours for simple convertion.!!!! Represnitives do not care or have no info about why they will not help a valued customers. Thinking of changing carriers this is a bunch of nonsense! !!!!

Great service to the customers

This particular location has the best staff!

Great help. Thank you

Wherein this store is always overflowing with both customers and staff, we always leave having problems solved. Parking is problematic, suggest using lot just west of the strip mall.

They didnt let me know about the upgraded insurance that would have saved me a lot of trouble on a phone that never functioned properly.

Very helpful, not enough staff for number of customers

Helpful friendly and informative.

I think theyre the same as Metro-PCS because the price is too much.

This is not the nicest T mobile store around but it never has a line and that can be a huge benefit if your in a hurry.

The most unpleasant place I have ever been to

Having trouble with my phone, went to T-MOBILE walked in walked out 12 to 15 min with phone working cherry , employee was very good at his job which I thought was GREAT I think every one should be paid for what they know not who they know.

These guys are incredible.

Brand new store. Never a line to wait in

Waiting for the correct replacement phone

They gave me a Sim card adaptor

Cell phone store, lots of wrong information, bad parking.

Friendly, helpful staff.

There was a long wait time.

This is the best T-Mobile store in Albuquerque!

Nice staff, terrible parking lot

Best Store in Albuquerque!

Nice employees

Decent T-Mobile store

Good

Horrible service

Friendly staff.

AWESOME

Excellent service