Our recent visit at the Tempur-Pedic Flagship Store proved to be a very pleasant experience. Our salesperson Frank was very knowledgeable about the product. Made us feel very comfortable and COVID safe. We highly recommend this store.

Went in for pillows and Clay helped us out. He was very knowledgeable, helped us find what we needed and even showed us some new things! Definitely recommend visiting this store they have great customer service!

We were extremely pleased with the service we received. Frank Olguin was so patient and knowledgeable and spent a long time with us while we tried to decide which mattresses suited us best. We couldn’t be happier with our new beds - best night’s sleep I’ve ever had. We returned to the store to buy sheets and pillows and again received excellent customer service from Frank. Absolutely the best shopping experience I’ve ever had!

This store and associate were fantastic. I walked in knowing exactly what I wanted and it was easy from there on out. The friendly associate was very knowledgeable and patient with my two young children who happened to be running around the store. She took care of us quickly and efficiently and answered all of our questions. I am excited for our new bed. Thanks so much!

Kathy was incredibly helpful and helped us pick the perfect mattress. She showed us multipleoptions and listened carefully to our needs. Best mattress-buying experience we’ve ever had. Thanks, Kathy!

We were deciding between Temper and another product but the experience alone helped solidify our decision. We had an awesome, personal experience with Kathy and Frank. Kathy was very attentive to our needs and helpful with any and all questions. We did not feel pressured or hurried with our discussions about a major purchase. Not only did we walk out with a bed that will suit us but also amazing pillows! Keep up the excellent service. Also, the cleanliness and sanitary procedures made us feel much more comfortable.

Kathy was great! She took the time to make sure my wife and I picked the best mattress for us. An easy and no pressure shopping experience for sure.Cant wait for our new split king to arrive in a few weeks!

We had a great experience at the Uptown store. Frank was very helpful and knowledgeable, and it was a pleasure dealing with him. Can’t wait to get my new bed!

Excellent service and they were very patient with my children!

My recent visit to the flagship Tempur-pedic was very helpful. I learned a lot about new beds, and have enough information to make a decision. Great Store great people fantastic service!

Frank Olguin was amazing; he helped us learn about the products and made our choice easy. Highly recommend the store and Frank. Comfortable beds, good sleep, great life!

Kathy was amazing walking us through which mattress worked best for me and my husband. She answered all of our question. We can’t wait for our first night on our new Tempur-pedic.

Clay was extremely knowledgable, helpful, and patient. He explained the various types of mattresses and differences between them. He allowed me the time time to safely try the options until I was able to make up my mind. When I went back for my sheets, the level of customer service I experienced from him and Kathy was stellar, and I had already purchased my bed! I love the mattress and the sheets, and slept soundly so far, though its only been 3 days. No waking up at 2 am, just deep, lovely sleep! This has been the best shopping experience I have had in a long time.

Very helpful and polite staff! Clay was very professional and helped me find the right mattress. I never felt pressured to make a purchase, and I think Clay helped me make an informed decision on my purchase. The store is also very clean and well organized. Would recommend.

The temperpedic in Albuquerque was one of my most memorable customer service experiences. The customer service here demonstrated by Frank, Clay, and another nice lady (can’t remember her name) was some of the best I’ve ever encountered. They sold us our bed, bed frame, sheets, and pillows. We called several times for an update on the shipping for our bed frame and received nothing but positivity and dedication to understanding and helping us with whatever our concerns were. Not only have we been to the store twice but made 5-6 calls for information, every single time we encountered any three of them, they greeted us with a positive attitude without seeming overly pushy to make a purchase or acting as if they had better things to do. Remarkable customer service and outstanding quality from what we have received. We thank you very much for this positive experience and will be recommending this company to friends and family.

Had a wonderful experience with Clay and Frank! They helped us find the perfect bed for us and let us ask all the questions we needed to feel fully comfortable in our investment! Highly recommend this store.

Kathy was very professional and she made is feel at home. It was a clean and safe (health) experience. All staff were friendly and we found both the perfect bed and pillows for us. Looking forward to better sleep, each coming night Zzzzzzzz

The customer service was absolutely amazing! They took on all of your consideration and found us the perfect bed!

What a great experience we had buying our new bed. All the employees were very helpful and informative. We appreciated the time they took with us & were impressed with the Covid safe practices they followed.

Frank was great. Took the time explain everything and let us have plenty of time on the beds trying them out. No pressure just good service

Kathy was great at explaining the different features of all the mattresses and really listened to what I needed. The store was following covid safety practices so I felt safe. I’m excited to get my new mattress.

Clay and Kathy went above and beyond my expectations. I came in needing a new pillow and Clay took the time to show me the different sizes and experience each one. He laid out a sanitary covering on each pillow and the mattress I laid down on. This allowed me to know exactly what pillow would fit my needs. Both Clay and Kathy were extremely professional and easy to work with. Thank you for your help! I walked out with a new pillow and excitement for my rejuvenated sleep. Will be back!

The folks who work here are amazing. Patient and helpful and since they all use the products (from mattresses to sheets and pillows) they give great advice based on their experiences. The delivery service was also amazing. We are very happy we made the decision to buy a Tempurpedic from this wonderful group of people.

Frank was amazing and helped us find our perfect bed! When we decided to buy, Frank made sure that setting up our payment plan was easy and quick. He even threw in a free headboard bracket kit for when our new bed arrives! Great customer service and they enforced COVID-19 social distancing and cleanliness rules, so my husband and I felt safe while trying out mattresses

Kathy was a wonderful! She helped us in every way possible. Friendly and honest. Thank you Kathy!

I loved working with Clay Johnson at your Q Street NE store in Albuquerque NM. I am an old Temper Pedic customer who bought your king size bed about 22 to 25 years ago. I did not realize how old my bed was until just recently, so I did my research and bought my new Luxe Breeze Ergo bed. I look forward to the new technology and ultimate comfort this bed has to offer. I have friends that are due for a new Temper Pedic and I have already told them about Clay. Thank you for your quality product and advanced technology and your excellent employee, Clay Johnson.

Had a pleasure of meeting with Jean, wonderful customer service. Wasn’t pressured into buying a mattress, but will.

Clay was very informative and helpful with my purchase. Awesome customer service for the Uptown Tempurpedic crew

Great customer service! Very knowledgeable about the products. Frank and all the staff were very friendly! Thank you for a great customer experience

Really awesome experience! My husband and I have been sleeping on a Tempur-Pedic mattress for 20 years and it was time to finally replace it (it made 3 moves with us -- two of them with master bedrooms on the second floor!). It is very difficult to envision how a bed is going to feel without actually trying it out. Kathy was awesome!!! Both my husband and I are over 60 years old and were concerned about safety with the COVID19 Pandemic. We called first and discussed our options with Kathy and felt very comfortable with the Clean Shop Practice in place. After trying out several beds, it was obvious to us which option would be the best for us. I highly recommend anyone considering a Tempur-Pedic mattress, pillow or any other item come to this store.

Purchased mattress Aug 1. Frank provided great, friendly service. Very knowledgeable about the products. Great shopping experience with Frank and Kathy. Mattress delivered Aug 12. Definitely white glove service. Positive experience overall.

Frank is awesome! Extremely helpful, and very knowledgeable on everything tempurpedic. Truly has the customers interest at heart, and helped my wife and self find the perfect mattress for two very different sleepers.

The shopping experience was first-rate. Exactly what I would expect from a Tempur-Pedic flagship store. Frank was very knowledgeable and extremely helpful. Would recommend 100%!

Amazing service!!

Good service. Very pleased with our Tempur-pedic bed!!

Outstanding customer experience. We were able to learn which mattress was best for us, without experiencing sales pressure. Kathy listened and advised us of available promotions. And she checked with us after delivery to confirm our satisfaction. Its buying the way it should be!

Loaders don’t want work ,5 hours loading time.Do not go in that place never again.

$7,250 purchase made 8/10/19ProAdapt Med. Bed & Ergo Extend base = 4 stars. Slept in the bed for a 2-1/2 weeks now. Bed is very comfortable and base has all of the bells and whistles.Sales pitch = 5 starsThe sales staff were very knowledgeable about the products and various options and did a excellent job of explaining them. Kathy managed up their delivery team, explaining in detail that we could expect a pleasant delivery experience to include after hours, weekends, & white glove delivery service.Follow up = 1 starKathy did a very good job of explaining the follow up process; however she did not follow up initially as she explained nor did anyone else from Tempur-Pedic. Kathy did finally follow up today after the lengthy delivery process.Tempur-Pedic communications = 2 starsOut of the three sales people (Kathy, Clay & Frank), only Clay actually did what he committed to do. Only Clay offered an apology following our initial complaints regarding delivery issues.Delivery communications = 1 starBoth the Tempur-Pedic sales staff and us communicated multiple times that the delivery had to be made in the evenings or on a weekend. The delivery company could not comprehend this requirement and tried multiple times to schedule delivery outside of our requested times. Denise (ProRelo/Belkin delivery) also let us know that they do not make weekend deliveries.Delivery = 0 starsAfter purchase we were never contacted by either Tempur-pedic nor the delivery company until we contacted the Tempur-pedic flagship store in attempt to schedule delivery. The first delivery was made over a week and a half after purchase. Delivery was made at 7:30 in the evening on a weekday. Mattress was delivered with no issues but one section of the base was torn on the corner out of the box. We immediately notified Clay at the flagship store. Products were accepted with the understanding that the damaged base would be replaced at no cost. Delivery team did not seem to be very well trained.They initially forgot to remove zip tie straps from the bottom section of the base and when they tried to operate the bed the hydraulics busted the straps loose, making a loud popping sound with pieces of the straps flying out from under the bed. Also, the first time they tried to operate the bed the top section did not operate because they failed to plug it in and had to remove the mattress and troubleshoot. No gloves or shoe covers were worn.The second replacement delivery attempt was worse. Again no communications to schedule replacement delivery until after we contacted the flagship store after waiting over a week. Did not receive a follow-up from Frank as he committed to, but did receive a robo-call from ProRelo after four more days confirming delivery the next day during the daytime hours. We were able to dial an option to speak to a delivery representative. Spoke to Denise and she attempted to reschedule us for the following week after 6 PM and again confirmed they did not deliver during the weekends. Contacted the flagship store once again to assist us with scheduling delivery at a time that we would not be at work. Clay helped us to schedule delivery after 6pm the next day. Received a call from the delivery team the day of delivery confirming delivery at 4:30. Reiterated that delivery needed to be made after 6pm. Delivery team arrived on schedule removed the mattress and proceeded to take the base sections apart but without removing the interconnected cords. After some struggles, they took one section (wrong half) out to the curb and quickly realized that they didn’t have two sections to replace. Brought the good half back into the house and along with the replacement bottom section. Struggled to put them together knocking our bed frame around a bit. After getting the mattress in place, they proceeded to test the bed and realized they forgot to plug in the top section as it did not operate. After a bit more struggles delivery was finally complete after more than an hour. No gloves no shoe covers. Mop the floors and wiped down walls. The End

Exceptional and unmatched customer service. Stopped by on a whim to look at sheets after purchasing a Tempur-pedic from another retailer. Clay ensured that we were well-prepared to make the most out of our bonuses and warranty, and even extended his services to help us with our setup, despite the fact that we did not initially purchase at this location.I almost wish we did now! Thank you, Clay and Uptown Tempur-pedic!

Clay was very knowledgable about the product and was able to help me find the exact mattress I was looking for. The other staff members at the store were equally delightful!

Very pleased with the service

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