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Zia Automotive Repair
5312 Phoenix Ave NE, Albuquerque, NM 87110, United States
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Zia Automotive Repair
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Do
Review №1

Alex was amazing!!! He called me before they performed any work and gave me price of part and verified if i wanted work done. He new I needed my Jeep done ASAP and informed me of progress every step of the way. When I picked up my Jeep everyone there was so friendly and informative. My Jeep runs amazing now and is so quiet I love it. They replaced my lifters,rockers, camshafts and no more clicking. I will definitely be going back to Zia Automotive for all my Jeep work. Thanks guys!!!!

Fo
Review №2

Truly appreciate this place. Have worked with one other shop through my CarMax warranty and Zia was far superior. Highly recommend this auto shop.

Ea
Review №3

Shaun and the crew did an amazing job getting my F150 put back together in such a short amount of time. The truck runs flawlessly and they saved me and my job big time. I will definitely be bringing more projects to them in the near future and look to their expertise and timely service whenever a new problem arises.

Ki
Review №4

Took my car in they found what was wrong and gave me a reasonable quote, asked before they did the work so there was no surprises. Also found some items that need to be addressed soon and gave me a quote so I could plan ahead.Only negative is that online it said they were open 730-530, which has now been fixed, but otherwise great!

Ju
Review №5

Clean and well organized entry and waiting space with helpful reception and tech. Good value, timely service and communication. We’ll be back

Li
Review №6

They were very polite and honest with me. I have an older car and he was honest about the other work needing to be done on my vehicle that I asked him about.

Je
Review №7

Zia repaired my 2011 Toyota Prius that had a problem with a brake booster. They had to work with my extended warranty company, order and wait for the part, and then do a complicated install. Rather than simply return the vehicle they did a test drive and discovered a problem. It turned out the new part was defective and they had to order a second one, wait for it, take out the defective replacement, and put the newer part in. Another test drive showed no problems and they returned the car to me. The price was around $1700 of which I only had to pay my $250 deductible because they worked with my extended warranty company. The process took 3 weeks and I considered giving only 4 stars due to the time delay, but I judge that to be beyond their control and they did excellent work and also caught the defective replacement part and fixed that. Great work and value.

Co
Review №8

Sean got my ac repaired and valve cover gaskets replaced and some other things taken care of. Everyone I have worked with has been great. All got done same day! This is the only place I go for my car.

jo
Review №9

Zia Automotive took very good care of my truck. I recommend Zia to all my customers, as well as, my family and friends. Shout out Sean Potter! Very professional and friendly!

De
Review №10

Amazing customer service! Shawn was great in keeping open communication with me. I’m very satisfied with their service and I’ll definitely be back.

Je
Review №11

Professional front of house. A parts supply delay was explained and addressed. Good value.

Me
Review №12

These guys were so fast and communicative. They explained what needed to be done to my car and only fixed what I asked for. Kind and professional, Ill definitely go back.

Sa
Review №13

My car was stolen last month and a friend recommended that I use Zia. I called them to see if they could fix the car and they told me they couldn’t get to it until the end of the week, but that I could bring it in and they would get to it when they could. They had an estimate that same day and it was ready the next day. I feel good because they are on my AAA approved mechanics. I was treated with respect and professionalism every step of the way. I will definitely be using them again!

Li
Review №14

The shift lever on my vehicle stopped working. They were able to take my vehicle late on Saturday afternoon, and it was repaired Monday morning. Everyone was polite and professional, and the charge was reasonable for the service provided. I highly recommend this auto repair shop.

Cr
Review №15

Very happy with the service Zia Auto Repair provided! They’re fast and professional. I went in with a stripped oil pan on my vehicle. They had my car done in a day, when other places told me it was going to take a week or so. Very reasonably priced as well, I’ll be taking my car here in the future.

Mi
Review №16

I was able to get an appointment online for the next day. When I arrived I was greeted by friendly staff and checked in immediately (wow-no waiting and honoring the appointment time). A very professional and efficient operation had me out of there before the estimated completion time. I cant believe how much nicer my car drives and it didnt cost a fortune. Would definitely recommend Zia Automotive Repair.

Ev
Review №17

The folks at Zia always take really good care of me. They’ve been really reasonable about pricing, they’ve always explained exactly what they are doing and charging me for, and I feel respected and listened to. It’s pretty much the only place I will take my cars now - I know I can trust them.

Ja
Review №18

The guys who work there have always treated us well. They fix our vehicles promptly and are good to work with.

Ad
Review №19

Zia Automotive provided the most exceptional customer service and mechanical repairs on my 89 Ford 150 in such expedited time for a remarkably solid fee. Joe worked on my truck and communicated with me throughout the day allowing me to spend time with my daughter while repairs to the power steering were done. Zia Automotive staff are amiable, honest and most importantly know their way around an engine. I am a customer for life. Thank you Zia Automotive.

An
Review №20

Took a vehicle in for a new car check out. Zia did a great job and got me what I needed to know.

Fr
Review №21

I was very happy with the way the employees/mechanics of Zia Automotive helped me with my moms vehicle. My dad passed away from Covid-19 last November and I’ve been helping my mom from California with everything, since my dad did everything for my mom and sister when he was around and your employees allowed me to feel like they had this under control. They kept me informed of the progress and I appreciate Zia Automotive for making me feel taken care of.Thank you so much.🙏🏻

La
Review №22

Zia Auto did such an amazing job. My AC went out so I made and appointment ASAP. They were able to fix it the day of my appointment and everything works so well. Very professional and very kind. I highly recommend.

Ka
Review №23

Worked great with our insurance (which is never an easy task). Friendly and knowledgeable.

Sh
Review №24

Took my vehicle in after waiting over a month at a different mechanic shop to get it diagnosed and they failed....took it to zia automotive and the very next day they figured out the problem no time wasted. Although I didnt go through with the repair because my vehicle needed a whole new engine, i made the decision to trade my vehicle in for a new one but they were quick knew what they were doing gave me a price before working on my vehicle...gave me time to make a decision with no rush. Very friendly and knowledgeable staff.

Ch
Review №25

ZIA Automotive Repair is the best!My recent travels thru Albuquerque heat were rescued by their diagnostic and efficient service to my air conditioning system. It was timely thourough. I remembered their friendly team and would feel confident to return again for assistance with any future need.Thank you ZIA.

La
Review №26

My car needed serious repairs to pretty much everything underneath and inside my front passenger tire. So far I am fairly pleased; one thing however did disappoint me.. my car has all black rims, and in repairing my rim they said they were unable to replace it with another black rim and gave me a silver one. When I asked if there was anything they could do about this, the gentleman at the shop relied, no we don’t do anything like that here but at least your car Is drivable and ready to be picked up. I kind of have a “black edition” thing going on with my car, and the silver rim really throws that off and looks tacky honestly... I understand if they were not able to find another black rim, but the lack of concern to help me fix this issue is what disappointed me. If there is any way you personally can help me with this, I would be extremely grateful. Thank you for everything.

Gl
Review №27

They worked me in an emergency. They were friendly responsive. I got my car back quickly I needed it before the holiday and they got it for me. Sean was excellent in keeping you informed of what was going on and got my car back to me and working rapidly

pa
Review №28

Great Shop! Weve been servicing our vehicles here for years and they have been nothing but honest. Do not try and sell you things you dont need.Serviced 2000 Ford F150 and 2016 Jeep Patriot.

VI
Review №29

Today I went to Zia to check on splash guard, they checked in quick and fixed. No charges for screws. Thank you Zia

Da
Review №30

Their DIRTY, they send you a text about hows your car. How was our service 1 day after. Well I dont know?? Drive your car for many miles, before you reply. My engine light on when I brough it in., my engine light was on $800.00 later. And now that I drove 30 miles my engine light is back on again.They told me I needed this, that, & the other. Typical mechanics. POST THE TRUTH, owner JAMES. YOUR DIRTY.!!! Ill get it fixed bra !!!!

Da
Review №31

Service was outstanding Personnel very friendly and professional very very clean surroundings and building very pleasant I would recommend them to anyone

Sa
Review №32

The team at Zia Automotive is great. They are quick, friendly, and respectful. The work is always done well.

Em
Review №33

Handled my issue quickly. Good customer service

Ve
Review №34

Staff was extremely helpful, respectful, and professional. They diagnosed the problems with my vehicle, gave an estimate of the cost, kept me updated with changes to the status of my vehicle and the work being done on my vehicle, and gave a thorough explanation of repairs and costs when I went to pick my vehicle up.

Mu
Review №35

Took my car in to get looked at. They spent time with it but found nothing wrong after diagnostic. They did not charge me to take a look at it. Will be back if I need anything else. Thank you!

Em
Review №36

Everyone was really nice and helpful, fair priced with quick service - 10/10 would come back

Wi
Review №37

Work was good but money was taken from my car not cool I think I should get my money back for the work done or Ill go to the BBB and report you

Ke
Review №38

Gave 2 starts as we were driving thru and needed ac to be looked at.waited in parking lot and was there when they opened.. explained my situation and was told they were booked up and couldnt help.Called around and firestone was very nice and worked me in and got me out by noon. Thank you Firestone for all your help.from the reviews it sounded like zia would help us but turned us away with a .. sorry were booked..

Ra
Review №39

I chose Zia originally because they were within walking distance from my house. What a blessing! They are friendly, get your car in fir an estimate quickly, and are very fair.They aren’t the type of shop that recommend doing services just to make money. They are honest and straight forward.They have a loyal customer for life, and I’ll always bring my vehicles there.-Rachel

La
Review №40

Open on the weekend and it was a holiday weekend at that! Very friendly and professional. Replaced my water pump quickly and at a great price. Identifying future issues I may want to address and providing an accurate quote. Highly recommend Zia Auto!

Ad
Review №41

Zia checked my auto. Determined the problem & replaced necessary item. They quoted a reasonable price and stuck to it. I was very pleased with the prompt, professional service. I will definitely use them again and recommend them to others.

Te
Review №42

Took my vehicle in for a diagnostic test. They found the problem and repaired it. My car drives better that it has since I bought it. What a pleasure to deal with the team at Zia auto repair.

Je
Review №43

Excellent service. Sean was great.

Br
Review №44

Setting: 5th wheel trip in a 2016 F-250 from SW NM to CO. Me, wife, 2 kids, a Pomeranian, and a kitten we just rescued. Heading to CO to spread my wife’s grandmother’s ashes on what would have been her 91st birthday.After getting all new tires in Los Lunas, 2 miles down the I-25 at 7pm, check engine light starts flashing, A/C goes out, and truck is shaking a bit. Limp it into ABQ, get a hotel for the night as no mobile mechanics are available and all mechanics are closed. Look up repairpal as I thankfully have a warranty on the truck. Closest one to my hotel is Zia. Limp the truck there and they are completely booked. Thankfully, Sean takes the OBD reader to the truck, says it should be a quick fix, and that he’ll get me in. Even when he didn’t have to.Thanks for helping out a road weary dad/disabled vet when you didn’t have to. I truly appreciate it.

Ed
Review №45

Took my Jeep in for some repairs. They were all professional and completed the needed work quickly. Will recommend.

ed
Review №46

From the moment we called to the day they finished, service was great. They replaced front axel parts in one day and did alignment and new brakes.... I highly recommend this auto repair location.

Ma
Review №47

First time at Zia Auto:+ scheduling was simple over the phone and the timeframe of service was accurate, very minimal delay+ location is admirably clean and organized and secure+ prices are fair+ Alex offered excellent customer service- Shawn made me feel uncomfortably hurried

Ti
Review №48

Did a good job but if you have to deal with Alex I feel bad for you. Unprofessional and rude. This whole experience buying a vehicle from zia was stressful and expensive.

Ly
Review №49

Super fast super friendly and very efficient. I was having a bad day and these guys really change that around. Great attitude from customer service to the shop guys. Highly recommend them

Sh
Review №50

Awesome customer service!! It was fast and affordable! And they talk to you like they care about you and your vehicle it was an a really great experience!! This will be the only place I take my car from now on. And their recommended tow service is awesome too

Ta
Review №51

Really great service! They actually listen to you and give you the straight honest story of what is going on with your vehicle! Really pleased with the performance. Plan to have all my major maintenance done at Zia! Considering I own a Z4 BMW an Audi TT Quattro and a Jeep Rubicon Unlimited it should say something especially since I used to turn a wrench for a living and Id just rather pay Zia to do it better and faster!

Jo
Review №52

As always Zia is helping me hang on to my old car!!! Thanks for making my life quick and easy! I know my car is in good hands.Joy

Je
Review №53

Alex, Sean, and Jerome were all very nice, helpful n precessional to deal with! They were able to get my car back to me in a timely manner. I would definitely take my vehicle back to them and will also recommend to any one in need of good quality n honest work. Thank you Zia automotive!

Ni
Review №54

Had my timing belt tensioner break, they repaired the car a few days earlier than originally quoted, were professional and knowledgeable.

to
Review №55

I am very happy with the service I received. Absolutely everyone in the shop was very polite and respectful. They were patient and kind and helpful. I had to have a computer replaced in my van. They were fair in the pricing and excellent in the installation. I am very pleased.

Ju
Review №56

Good customer service but never fixed my issue Im having with my truck

Mo
Review №57

I have a 1996 4 wheel drive which has been in the family forever, making it more valuable to us than the book value. I had neglected numerous maintenance and repair issues. I arrived with a long list of concerns. The Zia shop has moved to a new large location, but has retained their original customer friendly, professional and honest values which had impressed me years ago. The thorough inspection and diagnostics of many mechanical and electrical systems I thought needed repair was provided within a day. The mechanics and service writer communicated clearly and provided me detailed information. I was given estimates for required work and a separate list of things that can be done later. The required repairs were done quickly and affordably. I am very happy with my experience and will have the remaining repairs done at Zia Auto Repair.

Ne
Review №58

Quick, fair, and didnt try to add anything unnecessary. Definitely recommend

Wa
Review №59

My wifes vehicle was having issues, and she needed it fixed right away to get to work. They identified serious problems Id not noticed. Zia had it fixed the next day. They where fast, professional, and affordable. Id defiently recommend them to anyone that needs auto repair.

Ju
Review №60

Excellent customer service.

Va
Review №61

They fixed my brakes faster than I thought that they would and at reasonable cost. I’m usually very happy with the service; however, I had requested a tire rotation but that wasn’t done. I will, however, continue to use them in the future.

Ti
Review №62

Awesome service took my car in same day and fixed a hard to diagnose problem because my car was not throwing a code.I had took it to another shop and they couldnt figure it out and kept my car for a week but Zia diagnosed and fixed the issue same day. Great honest rate on labor . Napa parts are great quality but can cost you a little more. I highly recommend this shop very professional.Thanks Zia Auto you have a new customer. Timothy

Br
Review №63

Needed a vehicle with a bit more to offer and James, the owner of Zia, took care of me from start to finish. Very knowledgeable about the vehicles on his lot and Zia set me up with the perfect ride. The whole process from A to Z with financing and such was seamless. Great value for my trade in as well. Ill be coming back for all my vehicle needs. Thanks Zia!

Co
Review №64

Bought my BMW X5 from Zia Auto Sales. A few repairs were needing to be done after I took delivery. There were no hassles, just received excellent customer and auto service. Completely satisfied, will be using them for my routine maintenance from here forward.

Ma
Review №65

My radiator fan broke, Zia has also replaced my air conditioner I will not let anyone else work on my vehicle, not even the dealership. These guys are the best.

St
Review №66

I took my old Lincoln Town car (1986) in for testing because my battery would not hold a charge. They replaced the alternator and battery same day. The price was completely fair and they were so friendly. My vehicle runs great. Definitely will be returning for work in the future.

D.
Review №67

Worked with Sean P. And was satisfied with the service. Great customer service, and he thoroughly explained all my options. Will return with my other vehicles, and would recommend their service.

Jc
Review №68

I took my Honda Civic in for service because the dealership said the AC needed to be replaced. I didn’t trust them so I took it to Zia Automotive to get a second opinion. It turned out the AC did need to be replaced, but Zia Auto said they would do it for $400 less!! This was huge for me, because it was an expensive maintenance requirement. The same day I dropped it off they had my car fixed and returned to me. The air conditioner is working great, and they replaced my serpentine belt for free, just because the noticed that it needed to be replaced. This is what I call going above and beyond for the customer. Alex and Sean are very professional, and they offer a 10% military discount which is very nice. I would highly recommend Zia Automotive to anyone who needs quality vehicle maintenance done at an affordable price.

Ni
Review №69

Service was great my truck came out on time

Dr
Review №70

Don’t waste your time or your money with these people they will try to tell you anything is wrong with your car to make money I was told my head gasket was blown so I went and got a second look and it was my fuel pump

Ch
Review №71

Great customer service, fast, and very dependable.

Sa
Review №72

Sean was absolutely amazing!!!! Very informative and helpful during the process of my inspection of my vehicle. Fixed the issue and had my car back that same day. Highly recommended them to anyone!

Jo
Review №73

The shop technician kept me informed on the ordering of the parts needed for my vehicle, as well as time and labor for the job that was forthcoming. Very professional and my vehicle was complete in less time than I had expected, and the cost was very reasonable and within my budget. Thank you all for a great job.

Na
Review №74

There the best, with a thumbs up 👍 definitely will recommend them .

pa
Review №75

Great Auto shop! We have had our jeep and truck serviced. They dont try and oversell or sell services that arent needed! We dont know much about cars and had our cars checked at multiple places and choose Zia based on their prices and honesty.

ke
Review №76

I recently purchased a 1992 Ford Ecoline van to convert into a camper. Before buying the van I needed a pre purchase inspection on a very short time frame and they were very accommodating and able to get the van in and inspected. I worked with Sean who is very knowledgeable and his costumer service was exceptional. He kept me updated on the status Of the van and explained everything the inspection found. I will be using them for any future work the van will need. You guys rocked thank you!

Ch
Review №77

I have always had a great experience at this store they’ve done a lot of work for me On a couple of vehicles. Had some warranty work done this last time , it was done fast, efficient and no problems. John Batt my mechanic is Aces. Two thumbs up!

Br
Review №78

Excellent service! Reasonable cost and friendly people!

Av
Review №79

I love Zia, they used to be my go-to before I moved. I went for an oil change for the first time in two years while visiting Albuquerque, Alex and Sean recognized me immediately and took care of everything on my car. There were problems I didn’t know I had because my current mechanics haven’t bothered to check, they do it without asking. I suggest this mechanic to everyone I know. Thanks guys.

Li
Review №80

I had a great experience with Zia. They kept me up to date while the worked on the car along with the expected pricing would be. The total cost was reasonable for the parts and labor. They will be the ones I turn to for any needs I have on my vehicles.

Bo
Review №81

Zia Automotive repair is always personable. They offer a shuttle service when you leave your car behind. Always willing to work with you.My favorite thing is that they will NEVER do any work without your permission.Moving back was hard but finding a repair shop as friendly as they are never makes me want to leave. Good job Zia, youve never let me down.

Bi
Review №82

Will allow you to supply your own part. Very honest and fairly priced. Great customer service, they really go out of there way to help the customers. All the work I have had done there has proved to be well done and they all are knowledgeable and polite.

Je
Review №83

Very professional staff, clean office and a clear explanation of what was needed with no surprise costs added. I feel relieved and confident when I go out of town tomorrow and I will be back for sure!!

Wi
Review №84

Zia Motors is a fabulous place to have your car fixed and Ill tell you why. I had an alternator and the battery put in and it was fine. Come to find out I had a oil leak from my gasket that was leaking into my alternator. Well this fantastic place replace the alternator honor the warranty and I paid nothing. And that is why Zia Motors is going to be My car shop for lifeSincerely William EdwardsP.s. See you soon to replace my valve cover gasket

Je
Review №85

Fixed the problem and let me know about an other issue I had with my truck. Great job!

An
Review №86

Does very professional work.

L
Review №87

We were coming through town on a trip back home and our car blew the engine. Not a good thing however Zia Automotive saved the day! They worked with us through everything. Sean was amazing and kept us updated and worked with us on trying to get the car shipped home. If we ever are in need and in Albuquerque we will always go to Zia Automotive!

ch
Review №88

Zias staff was very professional and competent. All services were done as I expected. I rate them a 10 for excellent service!!!

Mi
Review №89

I’ve taken my vehicles to Zia a few times. Nice, honest guys that do great work.

Ci
Review №90

Wonderful experience! I would highly recommend this auto shop and will use them again!

De
Review №91

Theres not enough great words that could be said about these guys. My renewed confidence in mechanics says it all. When I first went to them I went in with skepticism because of the horrible experiences I had with mechanics in the past. Their professionalism from the start began to win my trust. After having my car serviced I was encouraged. Price was fair customer care was excellent. I continued going back for general maintenance on my beamer. Then when I needed major work done they gave me options on the best way to go forward which helped save me the most money. They put my concerns first above all else.Their honesty and responsibility as an auto repair shop is the finest Ive ever come across. Alex the manager shows a great deal of care for the customer as well as his crew. I live in southern NM and will drive up to ABQ when its time to service my car. I only trust them ... its worth the drive. I highly recommend them.

Se
Review №92

I took my car here because another auto place was not professional enough to even call me after leaving my car with them 2x total of 8 days over 2 weeks.. to let me know whats wrong with my car.. called here because if reviews. I made appt. Dropped my car off and they called about an hour later with total detail on whats needs to be done and what can wait.. about 4 hrs later it was done.. i had several things that needed done.. very friendly good customer service.. I will definitely bring my car back here..

Jo
Review №93

Good people here. Never had a problem with the quality of the work performed, the timeliness, or feeling like I was taken advantage of as I have at some other Repair shops in the past.

Di
Review №94

Very professional. Great job.

Ro
Review №95

Trustworthy and very competent.

Ro
Review №96

I was happy to work with these guys, they took on my warranty work and found a separate issue that I would have over looked. I’m happy they advocated for me and I as able to fix the second issue with my car. On the way home I had a hose pop off unrelated to to the warranty work, I called them up and they were able to find the problem, fix it and give me advice About the issue. They were kind enough to top off my oil sense I already had a scheduled oil change come up with my company’s oil change service.I recommend these guys for their professionalism, eye for detail, and willingness to help customers

Li
Review №97

These guys are fantastic and so thorough. They called me throughout the day with updates on my car and what they were doing. They even provided me a ride to/from home when I dropped my car off. Highly recommend Zia and will returning with all my car needs

Jo
Review №98

Their website says they do Tesla repairs but they dont. I called and they said they can do windshield wipers, but thats all for a Tesla.

El
Review №99

I have been taking my vehicles here since 2009 and they are always professional, affordable, and do excellent work!

Ti
Review №100

As always, a positive experience.

Information
23 Photos
100 Comments
4.6 Rating
  • Address:5312 Phoenix Ave NE, Albuquerque, NM 87110, United States
  • Site:http://ziaauto.com/
  • Phone:+1 505-888-4510
Categories
  • Auto repair shop
  • Auto air conditioning service
  • Auto electrical service
  • Auto radiator repair service
  • Auto tune up service
  • Brake shop
  • Car repair and maintenance
  • Oil change service
  • Vehicle inspection
  • Wheel alignment service
Working hours
  • Monday:Closed
  • Tuesday:7:30AM–5:30PM
  • Wednesday:7:30AM–5:30PM
  • Thursday:7:30AM–5:30PM
  • Friday:7:30AM–5:30PM
  • Saturday:7:30AM–5:30PM
  • Sunday:7:30AM–5PM
Highlights
  • Veteran-Led:Yes
  • Women-Led:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:Yes
  • Wheelchair accessible restroom:Yes
Offerings
  • Oil change:Yes
Amenities
  • Mechanic:Yes
  • Restroom:Yes
Planning
  • Appointments recommended:Yes
  • LGBTQ friendly:Yes
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