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Gilbert & Baugh Ford
10195 US-431, Albertville, AL 35950, United States
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Gilbert & Baugh Ford
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Da
Review №1

Excellent buying experience! I had been trying to find a specific F250 for several weeks and had several trailers sold out from under me at other local dealerships. I worked with Ken Williams and he made the entire process quick and easy. He answered all my questions and showed us how to work everything in the new truck. When I arrived yesterday, I was warmly greeted by Randy and then did some paperwork with Lee. Both were pleasant and very efficient. The whole in-store process took less than 10 minutes and then Ken spent 30 minutes going over all of the features of the truck with my husband. We drove 2 hours to get the vehicle and it was worth the drive. I would definitely recommend this dealership to anyone looking to purchase a vehicle.

Am
Review №2

My husband and I had a great experience buying a truck here. Ken and Jim were very helpful as well as Mr. Baugh. They stayed past closing to answer our questions and to make sure we had everything we needed!

Jo
Review №3

Came up and bought a truck saturday from Ken Williams the sales rep. Very straight forward and honest. No games. I drove 3 hours to get this f150 and it was well worth it. I highly recommend getting your next vehicle from these guys. Honest, and upfront. Even got me a lower payment that what I originally accepted. First class dealership. Thanks again. Ask for Ken

Jo
Review №4

Mr. Ken and Mr. Jim made my experience and process extremely easy! They were absolutely helpful and kind as well as the other staff that I’d encountered while there! The owner even came out to thank us for doing business with them and you RARELY see that! I would highly recommend doing business with them and I can’t wait to go back to buy my Ford Lightning!

Jo
Review №5

Excellent experience purchasing our latest vehicle from David Guffey at Gilbert and Baugh. The entire process was smooth and hassle-free. Thanks, team!

Ca
Review №6

I am very, very pleased with my 2019 Lincoln Continental. Mr. David Guffey was most professional and courteous.

an
Review №7

My 2021 Expedition King Ranch was delivered to me yesterday and I could not be more please. Ken Williams took all the time I needed to tutor me on the features which are extraordinary. This is a truly beautiful vehicle and I look forward to enjoying all those features in the years ahead.

Pa
Review №8

Driving by the dealership I saw the Jeep I have always wanted! I started the process on the phone and within minutes I was told when you are ready come by we will have the papers ready!!!! I went, drove it, and fell in love. Randy, Kyle and Lee all made it so quick and easy and helped make my dream come true!!! I highly recommend them for all of your vehicle dreams becoming a reality!!! Best day ever!!!

Ro
Review №9

David Guffey, our salesman, and Lee Culpepper, our finance person, took great care of us every step of the way. Randy Baugh made a point to welcome us and let us know he appreciated our business. Super easy experience throughout and would recommend G & B to anyone looking to buy! Thanks again for everything!

Br
Review №10

Gilbert & Baugh Ford has superb customer service. While visiting from out-of-town I had an excellent experience with them. Mat Holcomb in the parts department went above and beyond expectations. When others may have given up trying to find the part I needed for my vehicle, Mat took the extra time and effort to resolve the issue. He was genuinely concerned with doing whatever possible to help. Thanks also to Brian, the parts department manager. Kudos and five stars to Mat Holcomb and the rest of the team at Gilbert & Baugh Ford.

Na
Review №11

This place is awesome! My grandson and I visited several places to install a battery and nobody could do it. Called Gilbert & Baugh and even though they were closed, they took care of us. If you ever need a new car or maintenance done, call them. Super nice people.

Jo
Review №12

My salesman was Ken Williams. The transaction was extremely quick, easy and straight forward. Ken was able to answer all my questions I had related to my newly purchased vehicle. My truck did not come with a bed liner. However, JP Custom Coatings is right down the street and they too did an outstanding job on the spay in liner. I recommend Gilbert & Baugh! Thanks guys!

Be
Review №13

Our purchase of a Ford F-150 at Gilbert & Baugh Ford was so easy with the help of David Guffey and the amazing team there. The owner, Mr. Baugh was so nice and personable. They worked with us without any pressure what so ever and made everything as smooth as could be. Highly recommend you check them out for your next vehicle purchase.

Pa
Review №14

My husband and I had a great experience at Gilbert & Baugh Ford. We let them know what we were looking for and they went above and beyond to find exactly what we wanted. I highly recommend them as they were very straight forward and extremely easy to deal with.

Li
Review №15

Ive bought 2 vehicles this year from Gilbert and baugh. One for my wife and one for myself. My wife is happy with the purchase. Im also happy but still on edge about how nice the vehicle is. I used randy Taylor both times as my salesman. I would recommend them to anyone. The service is outstanding.

Na
Review №16

Wonderful experience working with Randy and David. They search for several days to find the perfect car for my family!

Da
Review №17

We have a great experience with G&B Ford!! We had David Gulley as our salesman! Mr. Baugh the owner is super nice and friendly. The dealership is very nice and clean. We drove 2hrs from Killen, AL to get a 2020 Ford Explorer Limited and they made everything easy and painless! We will definitely do future business with G&B. Hands down recommend!!

Er
Review №18

I had a great experience with Ken Williams at Gilbert & Baugh in purchasing my vehicle. Expedient service and handled every aspect professionally.

Jo
Review №19

Cant thank Ken Williams enough for his help and hospitality. I bought a 2015 Jeep Wrangler. I live in Missouri. He helped get the truck loaded and shipped up to Missouri. While buying out of state and shipping home is not ideal, he was nothing but helpful the entire time. Everyone there was extremely friendly and professional. Would highly recommend. Thanks again for all you guys did.

Ch
Review №20

Gilbert & Baugh Ford is hands down the nicest people to do business with. They make you feel like family. The best experience we have ever had at a dealership. We will definitely be recommending them to everyone. They went above and beyond our expectations. Thank you all so very much!

Su
Review №21

Great sales staff and service Dept. Kyle , Randy and Jim were great in assisting me with the purchase of my new vehicle.

Ke
Review №22

Gilbert & Baugh were absolutely amazing to work with. We live in Indiana and traveled to purchase our truck. They answered all our questions over the phone and were vrey prompt with responses when we asked for more information or extra photos of our truck. They had everything ready to go when we arrived and we were in and out in no time. This was by far our best car shopping experience!

Ch
Review №23

I had never bought from manufacturer dealership until the other day and had good experience. David communicated very well and I felt was honest. I would consider buying with this company and David again.

Do
Review №24

We had been car shopping for several days and, by far, David Guffey was the most professional and personable sales representative we had encountered. Making a large purchase can be stressful, but we were made to feel at ease and comfortable. Bottom line...very enjoyable experience! BTW, other team members were also pleasant. We would highly recommend shopping your establishment.

Ka
Review №25

We had a fantastic experience purchasing a new vehicle this weekend. From the initial phone call to inquire about a specific vehicle to our completed purchase, David made the experience very easy. Everyone at the dealership worked well together to ensure a smooth transaction. Worth the drive from Huntsville!!

Ci
Review №26

I purchased my car in October, 2020, in the midst of the pandemic. The staff at Gilbert & Baugh were extremely helpful and were able to handle the purchase and delivery of the vehicle quickly and safely. I have absolutely loved this car! Last week I went for my first oil change and was greeted at the door by the owner who personally offered to pull my car around to the service department. The work was done quickly, and I was on my way home within thirty minutes. I cant say enough about the professionalism and friendliness of the staff. Great job!

Da
Review №27

Great service and very friendly staff. They took very good care of us. Randy, Lee and David were great!

Li
Review №28

The easiest transaction ever and the kindest people around! They go over and beyond to make you feel welcome and help you get the vehicle you need.

Ph
Review №29

My whole experience went great. The communication, respect, and customer service in general was a 10/10. Everything ran smoothly (from greeting the sales reps, to taking the truck for a spin, to cleaning out the vehicle I sold, to walking out the door with keys in hand and a re-newed warranty as well), and I appreciate Shannon Pullen and Jim Wyckoff for their help with the whole process.

La
Review №30

This was probably the easiest buy at any dealership we’ve been to! Our salesmen Ken was super friendly and gave us our space to look around and was there when we had questions. Lee “the finance guy” made the whole transaction super smooth and easy. The owner Randy even came over and chatted with us while we waited for everything to go through. Overall BEST experience!

Ta
Review №31

Ken was our salesman we have dealt with him before we told him what we wanted and what we needed out of our trade and we finished the deal. I have known one of the owners since I was a young child Randy Baugh he is a top notch guy and Ken also. Thanks Gilbert and Baugh Ford.

Da
Review №32

I recently purchased a Transit Connect from a Birmingham dealer. I did not like not having side glass in the side doors and wanted to switch to a Connect with side glass. I could not get anyone from the Birmingham dealer to talk with me. I visited Gilbert & Baugh and spoke with Mr. Drew Dudley. Mr. Dudley and the other staff personnel were great to work with and solved my issue during that first visit. I will not shop for a new Ford vehicle anywhere else from now on.

Di
Review №33

I am enjoying the ride in my 2020 Ford Escape. Randy Taylor made this purchase very easy. 5 stars 🌟 for you Randy. And every one that helped me with my purchase. Thank you Mr. Baugh. For making me feel welcome. You have the best dealership by far.

Wa
Review №34

I was very pleased with the service I got and David Guffie and Jim were a pleasure to work with they got me the vehicle I wanted at the right price

Bl
Review №35

Had a great experience buying a used RAM pickup from G&B! Randy Baugh was a super friendly, hands-on owner who made sure to come talk to me each time I was at the dealership. David Guffey was very helpful as a salesperson without being pushy. James Wyckoff was also great in the finance department, helped my find a better finance deal than the one I was planning to use. Ill give them a call the next time Im in the market! Highly recommended.

Da
Review №36

First I want to thank my sales associate Drew. Great job help me with the process of buying my new truck. Next I’ll say that during my buying experience there was always a sale associate that would answer my question. Thank you Jim and Lee for helping get me the best deal on my finance and closing of my deal. Last but least by no means thank you to Randy Baugh for his leadership at Gilbert and Baugh Ford and for a long time Friendship. If your look to buy a vehicle give Randy a chance, you won’t be sorry. Again thank you to the entire Team at Gilbert and Ford in Albertville. It won’t be my last purchase from Team Ford.

Di
Review №37

I would recommend this company to anyone looking to purchase a vehicle. From the moment we arrived until we left everyone was friendly, very helpful answering all of our questions! It was a pleasure doing business with you Randy, John (talking cars) and meeting you Mr. Baugh ( hope you enjoyed your grandbabys T-ball)!! When its time to buy again well be back!

Pa
Review №38

The best car buying experience weve ever had. The young salesman was friendly, very knowledgeable but not pushy. The finance guy was very friendly and helpful. We love our truck.

ji
Review №39

I really enjoyed my experience with Gilbert & Baugh Ford. I will definitely keep them in mind whenever I purchase another vehicle. David Guffey is salesman that I have worked with to purchase my 2019 Ram 1500. He was honest and consistent. He was also true to his words. My truck was parked out front when my family and I arrived. I was in and out within an hour. Highly recommend David!!!

Ro
Review №40

Bought a truck from Gilbert & Baugh Ford from out of state. Their sales team made it a smooth and easy transaction. All my questions were answered in a timely manner and everything was exactly as described. Upon arrival they were prompt and professional having me back out on the road in a matter of minutes. Fantastic staff, a kind owner and excellent service. 10/10

Ro
Review №41

Great dealership, great people!!! Friendly and knowledgeable staff, no high pressure. Highly recommend!!!!!

Am
Review №42

I purchased a 2020 Toyota 4 Runner and it was one of the best car buying experiences I have ever had. Great Customer service from salesman (Drew), Finance (Lee) and owner (Randy). I highly recommend!

No
Review №43

David Guffey was by far, the best car salesman I have ever encountered. His responsiveness and personable service was nothing less than perfect. These guys made the buying process as simple as it could possibly be! I will definitely be back the next time I shop for a new ride. Do yourself a favor and shop here for your next vehicle and be sure to ask for David Guffy!

Je
Review №44

Very friendly people. Hope they give me a good deal tomorrow.

Ju
Review №45

I am from Florida. I am absolutely 💯% happy with my experience. I called the dealership after being Jerked around at my local dealership. I spoke with the sales manager and told him what I was looking for and the amount I wanted to spend. With zero hassle Shannon ordered my truck with exactly everything I wanted. He was very good at keeping me up-to-date with the status of my order. Once the truck arrived I drove 5 hours to get my new 2021 F250 tremor.The paper work process was very easy and they gave me a very competitive offer on my trade in. I will be sending everyone I know to this dealership if they are in the market for a ford.

Ra
Review №46

Being a first time buyer I was terrified going into this process but I want to thank Drew so much for answering every question I had and being there every step of the way! Everyone at the dealership was so kind and helpful throughout the whole thing. I honestly couldn’t imagine it going any smoother than it did! Thank you, again!

Ri
Review №47

These guys are very helpful and fast. Thank you David Guffey for all you did. Go see these guys and you wont be disappointed.

Ja
Review №48

We love our new truck! The 2015, F250 Super Duty is exactly the way the dealer described it on their website. Low mileage, well maintained, and perfect in every way. The sales person, David W., had no high pressure arm twisting tactics, he was a pleasure to work with. He explained every detail of our purchase and answered our questions politely and professionally. All the personal we encountered while we were at the dealership treated us like family. We will definitely come back to this dealership when are looking for another Ford.

De
Review №49

The gentleman that helped me was courteous and helpful.

Mi
Review №50

Fast service and friendly employees in service department.

Mi
Review №51

Best Car Buying Experience Ever!!!! I hate sitting in the finance office for hour waiting on the paperwork to be completed and signed. Thankfully Gilbert & Baugh Ford was super fast. It took me less than 10 minutes to wrap up this vehicle purchase. I spoke with Ken Williams on the phone about the vehicle I wanted, sent him a copy of my drivers license and insurance card, and he had the vehicle out front washed up and waiting on me to test drive by the time I got there. After a test drive to confirm I liked the vehicle I signed the paperwork and I was on my way. Excellent service! If you are from out of town and Gilbert & Baugh Ford has a vehicle you want just call Ken and his team will make this the easiest vehicle purchase you have ever experienced.

Li
Review №52

This is the second vehicle we have bought at Gilbert and Baugh. Ken is great and and the nice man that took care of finance look for other banks for the cheapest rate.

Mi
Review №53

These guys were a pleasure to deal with and I could not be more happy with the experience. I drove 2.5 hours from Atlanta to buy a used car they had on their lot. I called in the morning and talked with David Guffey. He spent the time needed to assure me the car was as advertised and it was worth me taking a 5 hour round trip to check it out. David said he would hold the car for me and he held true to his word. The car was cleaned up ready for us to look at and parked up front so that we did not have to walk around trying to find it. After a quick drive and walk around I told David to write it up. Fully expecting to have to haggle (1, because I enjoy it and 2, because every dealer in Atlanta I had gotten a quote from came back with enough fees to add a couple of percent to the price) the price David came back with was more than fair and I left feeling like a got a really good deal. Let me tell you, even if you are not into the customer service piece of it, you should deal with these guys on price alone! I had been searching a 250 mile radius every day for a couple of weeks for a very specific vehicle and nobody was close to what these guys came up with on the drive out price. Again, could not be happier with the car and service I got from David, Tim in finance, and Randy the owner. Thanks guys. Job well done!

En
Review №54

Best experience buying a vehicle. Ask for David the salesman.

Am
Review №55

Best dealership in North Alabama! We were treated with respect and had the best car buying experience ever. Drew and Randy were so wonderful and my son was super happy with his truck. The whole process from start to finish was easy thanks to the amazing team at Gilbert & Baugh.

He
Review №56

I highly recommend Gilbert and Baugh Ford in Albertville. We bought our last two vehicles from Randy and Kyle, plus we had such a great experience both times that we decided to go back. We were looking for a vehicle bigger than my Escape, gave them our price range and what we were looking for in our next vehicle and they delivered. We bought a new (to us) Ford Flex. It has everything we were looking for in our next car purchase and more. I never thought I would want one until Kyle told us how great they are. Randy, Kyle, and all the other men and women are so knowledgeable about every vehicle they have available on their lot. You can tell that they are truly passionate about what they do and want you to have a great buying experience. That is why we chose them for our third car purchase in the last six years and will continue to use them for future purchases. Thank you Kyle, Randy, and all other employees at Gilbert and Baugh Ford for all you do to ensure that the car buying experience is easy and stress free.

Wi
Review №57

My salesman Ken Williams was very patient with me by taking the time to speak with me after hours of business due to my schedule. He also did a great job and helping me get the truck I wanted at a great price. After noticing an issue with the Freon shortly after the purchasing of the vehicle he helped me to get down to the problem and resolve it free of charge. Ken is a great salesman and has a really good sense of humor. Randy Baugh was very nice and helped me to get down to a price I was comfortable with paying and was very friendly. Jim Wyckoff the F&I Manager was a tremendous help with getting my loan set up at a low price and even made personal calls to other managers to negotiate them to approve me due to never having any credit history. Overall it was a great experience and will definitely look first at Gilbert and Baugh Ford in Albertville, Alabama for my next truck.

Da
Review №58

...as always happy 😊 with Ford .Thank you to the personal for getting our best deal on the beautiful Ranger ... Five star goes to Gilbert & Baugh Ford of Albertville . One happy chic 💗

Ch
Review №59

Bought a 2020 limited F150 from the guys at Gilbert Baugh. The entire process was smooth as can be. Purchase, shipping, etc. all went off without a hitch and I couldnt have been happier with the purchase!

Je
Review №60

Excellent service, very friendly, called in advance and the vehicle was ready for me to look at and drive up in arrival. Randy Taylor helped me with all my questions and made the process very quick. Also met the owner, overall an excellent experience and would definitely recommend coming here.

De
Review №61

I have purchased two vehicles from Gilbert and Baugh and never stepped foot on the dealership site. Their website is awesome and very easy to use!! I have been extremely pleased with my salesperson Jeff Amos taking care of my vehicle needs. I will continue to purchase my vehicles from Gilbert and Baugh.

Mi
Review №62

Great service and nice folks at G&B! They have a few nice cars too! 😉

De
Review №63

We had a real problem with the service department at this dealership. We bought a beautiful Ford truck from Sand Mountain Toyota. (Which, come to find out had been in a wreck.) Since the truck was so expensive (only 2 years old), we bought a warranty from SMT. The warranty is not worth the paper its written on. But thats a different story.So a sensor goes out on the truck and costs $221 to fix. The warranty will only pay $21 of the cost! Now for the big kicker. The Ford dealership will not allow Michael to get his truck until the warranty company pays the $21 and they will not allow us just to pay the entire amount. The excuse given by Seth was that he didnt want to cause extra trouble for his bookeepers!So he held our truck ransom for $21 we didnt even owe them. Also, they charged us $50 more to run it through insurance without giving us the option of paying for it ourselves.Later we got a call from this dealership saying if we wanted to pay the full amount we could since the warranty company is behind making payments. I am home how and 40 minutes away. They had to wait until the next day.Now I have got to go clean all the greasy footprints and handprints out of my car. No consideration at all. I will never, ever use this dealership for anything ever again.EDIT: I would like to say that Mr. Scott has apologized for this incident.

Br
Review №64

The best dealer to work with. Everyone was super nice and easy to work with. I got the car of my dreams! Thank you so much!

Jo
Review №65

David Guffey streamlined the sales process for us.....the financial process went quickly as well. Definitely a pleasant experience and the Ford Explorer is the perfect vehicle for my daughter who is turning 16 next week. Thanks!

Ad
Review №66

Best car dealership that I have ever seen!!!!

Ja
Review №67

Love my new F-150. The folks at Gilbert & Baugh made everything easy. Got the paperwork done ahead of time so I got in and out quickly!!

BJ
Review №68

I want to give a big thumbs up to the guys here at Gilbert and Baugh Ford. They done a great job repairing my truck and faster than they thought it was going to take. They were very nice and helpful. Seth made sure I was up to date on what was going on with the repair. All for a fair price as well. This was my first experience dealing with a dealership to have my vehicle repaired in the 40 years I’ve been alive and I must say it was a great one. Thanks to everyone who helped and worked on my truck! This place is not a stealership as some people would say about other dealerships!

Br
Review №69

I am so glad I contacted Gilbert & Baugh Ford and got connected to David Guffey! Thanks to him, I am now driving a new hard-to-find Mustang Mach E!Ive been looking to order a Mach E for several weeks. I was hesitating because the Atlanta dealer I had test driven the car at wanted a $1500 non-refundable deposit, and the wait is at least 6 months for the model I wanted (the all wheel drive with extended range battery). I wasnt willing to put $1500 on the line for that long.While my wife and I were headed to her folks home in Guntersville, I was looking up local Ford dealers and saw that Gilbert & Baugh was only requiring a $500 deposit. I emailed them.Very quickly, David Guffey got back to me to confirm some items but also added that they had just gotten a Mach E in stock, and he thought it might meet my needs. Was I interested? Of course I was!Although it was a holiday weekend, David patiently hunted down info on the Mach E and even texted me photos and a copy of the MSRP tag to confirm it was the model I wanted. I wasnt particular about color (I like all the available colors), but this one was Carbonized Gary, which was the exact color I had planned to order.Over the past week, when Id reach out to a dealer, they either didnt have the car, couldnt sell it, or wouldnt see it without a significant markup.When David confirmed the car was available and was at MSRP, I told him it was perfect. Although the car hadnt been PDId, he let me come out and look at it. It was exactly what I was going to order and even had the Protection Package added.I put down a deposit and arranged to return Monday with my trade to get the car.On Monday, we made the drive back from Marietta, and the Mach E was waiting fully charged in front of the dealership. My wife met her mother for lunch, and I proceeded to start the paperwork with David and his colleagues.Everything went smoothly. David helped me get my phone connected to the car, and I cleared out my old Fusion. Trade in negotiations went fine. There was a minor hiccup with financing since the odd Ford Options balloon payment financing wouldnt seem to work, but the finance team made regular financing work with a slight boost in my trade in value to account for the rebate from the Ford Options financing.David was very polite and helpful, as was everyone I encountered. The team even fed me with hotdogs and burger and had plenty of cold sodas available.Id definitely buy from this team again, and I am so grateful they had the car I wanted. I know right now in Atlanta, you cant find this model. You can ORDER it, but you have to wait six months.David Guffey and the Gilbert & Baugh team made going to Albertville for this car worthwhile. Thanks for a great experience. David did everything in his power to make this a smooth transaction, and I am thankful to have met him and so glad he replied to my email on Saturday!

Te
Review №70

Very courteous peolpe. Nice to talk with. Had a great experience.

Br
Review №71

We’ve purchased a lot of new cars at several different dealerships in several states over the years. Our experience at Gilbert and Baugh Ford was by far the best we have ever had! They made us feel like family. Our salesmen Randy Taylor was very nice and professional and answered all our questions and concerns. Mr. Jim who handled our financing was also very nice, he simply laid out our options and went with what we asked for with no pressure to add anything. The owner even came and sat down with us a few times throughout the process just to conversate with us and our two boys. It was very welcoming, laid back atmosphere. Overall, we had an excellent experience and would recommend anyone looking to purchase a vehicle go strait to Gilbert and Baugh Ford.

Bo
Review №72

I ordered my 2021 F150 very early in a new model year, Aug of 2020. It had been a difficult year what with shut downs and supply shortages. They kept me updated along the entire time, at times at least several times per week and it took 5 months for my new truck to arrive. That in itself is exceptional. I had two minor problems that were probably caused by shipping and they quickly took care of both to my complete satisfaction. Pricing was more than fair on my trade-in and also the new truck. I had competitively shopped other dealerships in a wide area and got my best deal here. This is my 3rd truck order with this dealership and wont be my last.

Kr
Review №73

Ken and Randy were great to work with. We drove 2 hours to look at the vehicle. It was the easiest, best car buying experience I have ever had. There was absolutely no pressure, and they worked with us to get us in the vehicle at the price we needed. I would recommend them anyone looking to purchase a vehicle. I will definitely do business with them again!

Am
Review №74

My experience at Gilbert and Baugh was great! David kept me updated the entire way, from the time I showed interest until purchase...he even followed up with me afterwards. The staff was friendly, and I’m enjoying my new car!

Al
Review №75

Fantastic service!!Thank you David Guffey, Dusty and Randy Baugh!

Ri
Review №76

My wife and I visited Gilbert & Baugh Ford to look at an F-150 I had seen on their website. I am not normally a big Ford fan, but wanted to give it a good look as maybe I was wrong? From the moment we entered the dealership, Cindi the receptionist was so very kind, provided us with 2 bottles of water, and called one of the salesmen, Randy Taylor, to assist us. Randy was absolutely fantastic - no pressure, very friendly, and professional. He provided us the key to the truck and let us take a test drive. The truck was great and so was our experience at Gilbert & Baugh Ford. We ended up buying the truck! Randy Baugh, the dealership owner, was very engaged and friendly and even gave me a Dr. Pepper out of his own personal stash ;)In addition, Jim Wyckoff, who handled the F&I part of the sale was super nice, no pressure and very engaging. Overall, this was the BEST car dealership experience I have ever had and will be happy to recommend Gilbert & Baugh Ford to anyone looking to purchase a Ford vehicle. Thanks to everyone we worked with, as you all made it a truly great experience!

Ch
Review №77

A big Thank You to Drew at Gilbert and Baugh. WE greatly appreciate the no pressure buying experience, and that you went the extra mile to find and get the perfect truck for us. If you are looking for a straight answer the first time, and a relaxed environment while shopping for a vehicle, this is the place.

Gi
Review №78

Best place to get your car or truck serviced, been using them for many years...

Am
Review №79

They were amazing, my vehicle broke down. And they rented me a great car that cost $200.00 less then enterprise. I needed a car for work and to see my family for Thanksgiving this week. And the young lady that rented us the vehicle was so polite and wonderful. Absolutely so greatful!

Ra
Review №80

David Guffey and the team at Gilbert & Baugh Ford did a very good job. Had me in and out in a little over an hour. I bought a used vehicle and very pleased with my purchase. I highly recommend this dealership.

Ta
Review №81

David Guffey and the team at Gilbert & Baugh Ford did everything they said they would and had me in and out in under an hour. I bought a used vehicle they advertised online and drove a couple hours to pick it up. They were honest and prompt, and that’s a great combination. I highly recommend this dealership.

Ky
Review №82

Friendly and helpful staff. Really felt like I was treated fairly.

za
Review №83

This is the second vehicle I have bought from Gilbert and Baugh Ford. I was living in Alabama the first time and then after moving to Arkansas I made the 7 hour trip back just to deal with them. Everything was wonderful about the experience. Once I arrived from out of state the dealership had everything prepared for me to be in and out within 30minutes and back on the road to AR. Kyle was my salesman and he called on my way home to make sure everything was ok. Jim in financing was easy to deal with and was quick to answer my many questions. Mr. Randy Baugh the owner was also quick to help in anyway and was very friendly. I will make all of my purchases in the future with Gilbert and Baugh.

BI
Review №84

RAWK STARS!Brad Blankenship and the staff at Baugh Ford made purchasing a vehicle probably the greatest experience Ive ever had! They give new meaning to the term Customer Service and went out of their way to accommodate every request! For your next vehicle purchase I HIGHLY RECCOMMEND you ask for Brad Blankenship at Baugh Ford in Clanton, AL.

Pa
Review №85

Im so pleased to post on the Gilbert and Baugh website today. Wonderful people, care, concern, great value ... I cant recommend them highly enough! They worked with me and came through with flying colors! Thanks so much Drew, Randy and Lee! God bless you!

19
Review №86

My wife and I purchased a 2020 Edge from Gilbert & Baugh Ford and we couldnt have been more pleased with the experience. Our salesman, Randy Taylor, was extremely helpful and informative. In fact Randy was the difference in our decision making process. We never felt any pressure, was given excellent information, and the automobile was just what my wife was looking for. We highly recommend Gilbert & Baugh Ford, and Randy Taylor, to anyone shopping for a vehicle.

Pa
Review №87

Dennis and I received a great deal on a 2019 Ford Explorer. We had looked at several other dealerships before buying from Gilbert & Baugh. They have been true to their word on all aspects of the process. Local company that supports our schools and businesses. Recommend you all give them a call. Pam Armstrong

Ca
Review №88

Clean waiting room , staff is outstanding. Fast service ,no long waiting on oil change.

Mi
Review №89

Excellent service. These guys made buying a new car enjoyable and easy. Honest and trustworthy with no games or gimmicks. I could not recommend more.

Jo
Review №90

My wife and I have recently purchased 2 trucks from Gilbert & Baugh. We were met with helpful sales folks on each occasion. The truckers we bought were late model low mileage in impeccable condition. The process was comfortable and easy. Absolutely no high pressure sales either time. One of the owner Jerry Baugh spent time with us time to ensure we were getting the vehicle we wanted and that we were pleased with the transaction. One of the purchases included a trade-in, which we received a far market value for. Working with the finance department was a very easy. They shopped for the best rates and put the deal to bed.I hope I’m not in the market for another truck anytime soon, but when I am, you can bet where I am headed!Thank you to all involved in the purchases of these 2 awesome Super Duty trucks!

Re
Review №91

I must say that I had a wonderful experience buying my new (used)car. I have never felt more comfortable with my salesman Ken Williams and with my Financing Manager Jim Wycliffe. Because of them the fear of buying a car was definitely lifted from my heart and I truly enjoyed talking with them. They truly know how to make your experience a great one. Thank you so very much. Oh and Mr. Wycliffe. I’ll get you some smiths hotdogs and Greek sauce!!!!

No
Review №92

Great service & sales!

Lo
Review №93

Visited G & B Ford today for oil change & check-up. As always, service was prompt, professional and courteous. Highly recommended.

R
Review №94

Wow I love this dealership, I purchased a 2011 F150 from them and was very happy with the buying process.I took the truck in to have an oil change and tire rotation. I was also having a problem of vibration when braking. They did the service and had to turn the rotors. I was concerned about what the cost was going to be, but was pleasantly surprised by my bill. All I can say is I have a lot of pride in my F150 and respect for Gilbert-Baugh Ford.

Ch
Review №95

My dad and I had been looking for a Mustang for a long time and we finally found the perfect one here at Gilbert and Baugh Ford. Everyone here is wonderful and we couldn’t have had a better experience. David and Randy were very kind and helpful throughout the whole process and are very good at providing the best customer service. Randy hung out with us for a while and after talking, it felt like he had been a long time friend of ours. To anyone who is looking for their next vehicle, I definitely recommend that you come here!

Da
Review №96

Buying a vehicle from Gilbert and Baugh was a very smooth process. The guys there are very knowledgeable and genuine. I would recommend anyone to give these guys a try if you are looking for a vehicle.

La
Review №97

They worked me in with an oil change and low tire pressure. I would like to see them reconsider making appointments.

Am
Review №98

Always a pleasure when I get my F250 serviced there. Service department is very efficient, quick, very nice, and very competitive on pricing.

re
Review №99

Im from Georgia, about 4.5 hours from the dealership and i started my communication with David Guffey(sales associate) through text message and then phone calls. I must acknowledge his professionalism through out the entire process, he was very knowledgeable and patience with me. Once i arrived he had everything ready to go and i spent about an hour there and then i was back on the road. If i owned a dealership Mr. Guffey would be the kind of employee i would like to have on my team. Mr. Randy Baugh(owner) also reached out to me prior to my departure to the dealership to go over some details about the vehicle i purchased which further assured me that they care about the customer and last but not least Mr. Jim Wyckoff ( finance Manager) had everything i needed to sign ready to go, and hes also a great employee to have on the team. Thanks to you all for a worry free experience.

Ha
Review №100

Drew was extremely helpful and polite! The whole staff was friendly and made sure I was happy with my 2016 edge. I recommend them to anyone looking for an awesome vehicle for a great price.

Information
100 Photos
100 Comments
4.8 Rating
  • Address:10195 US-431, Albertville, AL 35950, United States
  • Site:https://www.gilbertbaughford.com/?utm_source=google&utm_medium=organic&utm_campaign=gmb
  • Phone:+1 256-891-3000
Categories
  • Auto broker
  • Car dealer
  • Auto parts store
  • Auto repair shop
  • Auto tune up service
  • Brake shop
  • Car battery store
  • Car rental agency
  • Car repair and maintenance
  • Car service
Working hours
  • Monday:7:30AM–5PM
  • Tuesday:Closed
  • Wednesday:7:30AM–6PM
  • Thursday:7:30AM–6PM
  • Friday:7:30AM–6PM
  • Saturday:7:30AM–6PM
  • Sunday:7:30AM–6PM
Offerings
  • Car rental:Yes
  • Oil change:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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