The team at Mobility Works Albany has taken excellent care of my family. They are kind and reliable! They always try to do right by their customers and care about the journey each family is on. We worked with Lee in Sales and Tony in Service and have felt very supported by both! Highly recommend.

Great place for wheelchair van rentals . Ron is amazing always helping anyway he can

From the drivers that picked me up, to everyone I worked with, they were all kind, helpful and professional. They understood my unique situation and lead me to the best solution!! Great people.

After meeting with the staff, they followed up well and made all the proper suggestions to allow my family to make a smart decision. They were very kind and professional and i would recommend them to everyone!!!

Brought a company bus there to be service, service was great timely, personal were courteous and gave a report when they were going to be finishing up.

LEE IS GREAT MAN.

The salesperson I spoke to was very informative. Pleasant understanding and gave me plenty of information that I needed

A great experience.. Bill was wonderful very knowledgeable and answered all our questions... highly recommend

The best modified van dealership for people with all manor of disabilities in the area with both new and used vans. They also help adapt all personal vehicles to the owners needs which includes pretty much all other vehicles, not just vans. Ive personally dealt with them for 10 years now, I have no complaints and plan to keep dealing with them for as long as I need an adaptive vehicle. I would give them 10 out 5 stars if possible and I recommend them over any other place that does the kind of modifications that they do.

I was never asked about my transportation needs or abilities. I wanted independence for Dr. appointments. After 5 hours, I had to ask about securing wheelchair in back. He showed my husband. Never even asked if I could do it. Good salesman though. Convinced my husband. I have a $60,000 van in my driveway I cant drive because I cant secure my wheelchair. If you are handicapped, beware and be firm.JAN. 31, 2020. ALMOST A MONTH SINCE MY VAN WAS PURCHASED. IT STILL SITS IN THE YARD AND I have cancelled all my medical and lab appointments. After going over the problem with my salesperson again, there is still no way to secure my wheelchair. This is beyond ridiculous. Its a beautiful van, but if I cant go anyplace in it, its useless to me. This should have been one of the first things discussed. It makes for a very expensive flower pot! I purchased a repair plan for almost everything for 7 years...this was not one of the things covered...ALMOST OCTOBER...Im ashamed to say how much money Ive put into this to watch it sit in the yard. I still cannot secure my wheelchair so my husband still has to take time off to take me to the Dr. The salesman has no more ideas either except to put more money into it that I just dont have. Why was this never discussed before I spent my pension for the next 6 years on it, trusting he knew what I needed. The wheelchair was left outside in the garage during the test drive. Im beginning to wonder if this might have been on purpose. Getting a new wheelchair wont solve the problem either, he said I would still have to put thousands of dollars worth of new, cumbersome things in the van. WHY WASNT I TOLD BEFORE I BOUGHT THIS USELESS THING !!!!! I wanted to be independent again.January 19, 2021- More than A YEAR HAS PASSED NOW. I have a new wheelchair, but there is no way to secure that is this vehicle either. Ive driven it about 3 times this year when someone else can go with me to help with the wheelchair. So much for my independence. The chair cannot be secured safely using legal guidelines, according to the salesman, so even riding in the chair means I am putting myself at risk. I have been putting my health at risk now too, by needing to cancel specialists appointments and lab tests. Now I dont even bother to reschedule because I cant get there in the van I have been making payments on for more than a year now. After I first discovered my chair couldnt be secured in it (right after I made the downpayment and signed the papers), before I even got to start the engine for the first time,, I asked about reselling it and was told I would take a significant loss. All my pension is tied up in this, so I was caught with no real options. It really upsets me when they say they do an extensive needs assessment when, obviously, none was done for me or, of course, I never would have bought it. Unless you already know exactly what you need in a modified vehicle, LOOK ELSEWHERE LEST YOU FIND YOURSELF PAYING FOR A VEHICLE THAT IS NOT EVEN SAFE FOR YOU TO RIDE IN.

Always a great experience when I need to rent a mobile assist van. The personnel are knowledgeable, friendly and always go through extra mile.

Mobility Works is a nationwide company that caters to making vehicles accessible for handicapped individuals. They do everything from selling handicapped accessible vans to installing hand controls. There is a service department there. The staff is extremely knowledgeable about what they do & very eager to help or answer any questions. I had them install hand controls in my vehicle when it got too difficult for me to drive using my feet. They talked me throught the entire process, from where to take the drivers classes to how they would be installed & the cost. They even picked up my vehicle the night before & brought it in since I wasnt able to drive with my feet any longer. I highly recommend this company.

The salesman, Bill, was very pleasant and knowledgeable. he really made sure I had everything I need for my handicapped accessible van conversion

So far sitting in a fairly comfy chair with a bunch of grouchy old people ... Hope that I am out soon.. since I have been here over an hour after getting lost trying to get here...😑

In my 16 year experience with MW in the Albany area, I have always found the entire staff to be very oriented to the customer as individuals. The sales and service staff are current in their knowledge of available conversions and adaptive equipment. Any sale is geared towards the customers current and perhaps longterm needs, 6 month maintenance is thorough and unexpected repairs are dealt with asap.Staff is a call away: when I was out of state and my van required special work, pronto, my van man got me set up with a highly reputable area garage that towed, repaired and then returned my van to where I was staying. I trust the Albany MW crew to watch out for my safety and mobilty van needs and wellness.

Spent months working with the company with intent to self purchase for a second vehicle due to insurance only covering one vehicle for a child. He can’t always be with me. They lost the waiver insurance bid and when I engaged unknowing they lost the bid asking about the costs, I was treated very badly and harshly told to never contact them again regarding this matter. There was a lack of communication with the insurance reps, but they treated me very badly without reason or explanation. I am left to assume something was said to them on the other end that angered them.

Clean friendly staff great to do business with

Useful for those in need

Been trying to connect with these people to by a commercial vehicle for 6 months. Unprofessional response time. Makes me suspect their overall product

Excellent service