The sales reps are rude! They are NEVER customer friendly and they do not try to at least give their customers exceptional service as they should. My mother went into this location today around 4:30pm to ask about their promotional as well as see about an upgrade. The entire time the SR talked over her, spoke in a very disgusting tone and when asked to simply check if a phone was in stock at another location, the girl refused to check on the computer or even call another location! Alabaster sales rep was very rude, unprofessional, and just simply did not want to do her job. If you are interested in starting ANY phone plan with Metro PCS, please DO NOT go to this location! You will be annoyed and outraged with the customer service you will receive!Alabaster Metro PCS please do better with you staff! There should be no reason that a customer has to deal with a SR nasty attitude! If this is the kind of service the management at the location allows, I’ll never do business with you all ever again! A simple smile in the SR voice could have went along way!

Josh was amazing and very helpful I will be coming to this store from now on thank you for listing and helping me with my problems on my phone

Kaci was a great help. Very friendly.

The attendant the helped me did her job very and was very helpful

Rude !!

Will work with you if you need demo and have questions very knowledgeable

I went to 4 stores looking for help trying to fix my phone and no one couldnt help but as soon as i walked into this store the manager Josue fixed my phone in less than 10 minutes, i highly recommended this place , if you need a phone or need an issue fixed come see josue he will get you straight, hes bilingual also .

Always so very helpful

Loving my phone and service

Good service

😚😚

As a very bad company ... and its very poor staff of three people who attended me there was no favorable response for the clientThey sold me a phone that does not work and they did not change it to me

Exelet