I am from Naperville Il and was referred to Nate Beaver by a friend.Then later was introduced to Joe Arno who is a new car sales manager.And now after buying my second car i can tell you that my experience was second to none. For the first time i have enjoyed experience of buying a car. Since i am from out of state they arranged pick up my trade-in and delivery of my new car. Second time they had to arrange to pick up two cars from me for the trade-in purpose. They gave me more money for my trade -ins compare to the local dealers in Illinois .Also taking into consideration shortage with auto market they were pretty fair.Thank you Joe and Nate.Very Professional people .

Although COVID-19 created delays, the comfort and assurance that my self-designed purchase would be EXACTLY as stated was a dream come true! Nate Beaver, my salesperson was kind, friendly, knowledgeable, informative, professional, and most of all patient with my many inquiries. I tend to get nervous about major purchases however, I could not have chosen a better dealership or salesperson to give me peace. They are the BEST!!

I wanted to share my experience with the Mercedes Akron dealership. I was searching for a new car and normally I am loyal to BMW, however I stopped in to this dealership just to take a look. Nathan Beaver (my salesperson) went above and beyond to find me a car that suited my needs. He was patient, a great listener and searched and searched until he found a car with all of the specs I was looking for. If I could rate him and the dealership greater than a five star...I would. I did not feel pressured to buy. He answered my questions and gave me time to make my own decision. Normally, I do not like the process of buying a car, however it was a very pleasant experience!!! I WOULD STRONGLY RECOMMEND WORKING WITH NATHAN BEAVER at the Mercedes Akron location.

I highly recommend visiting MB of Akron prior to your next MB purchase. Nate Beaver was exceptional. We drove from 2 hours away. Nate had the vehicle we inquired about waiting for us in the showroom for our test drive. We ended up test driving many vehicles before our purchase. Nate was always patient and informative. There was never any pressure. Nate and MB of Akron come highly recommended.

Derek Stone made my process go so smooth with leasing the vehicle I wanted. I felt very comfortable with my decision and would refer him to anyone that would want a car!

I would highly recommend Shaun Thompson to anyone looking for a new car. He was extremely helpful and amazing to deal with.

My wife and I made our 2nd purchase here in 2 years. The experience continues to be excellent! Our salesman, Nathan Beaver, went above and beyond to make sure we were satisfied with our purchase. The pricing offers were competitive and the treatment of the vehicles during service is top notch. After sales support is excellent. We will continue to do business with Mercedes-Benz of Akron. Great dealership!

If you are interested in a Mercedes vehicle, Nathan Beaver is an excellent car salesman to work with. I highly recommend Nathan due to his ability to meet exact expectations/requirements and wants/needs when purchasing a vehicle with him. Nathan goes above and beyond to make the Mercedes experience one to remember and keeps the customer desiring to work with him in the future. However, I expect the rental/loaner vehicles to be detailed to a higher expectation due to the Mercedes name. Overall, I look forward to working with Nathan in the future.

Go see Jayda Nagy for an excellent, efficient and professional sales experience! She made the experience quick and easy and communicated throughout the whole process with no wasted time.

I had a great experience with my most recent purchase. This was an out of state deal from 2000 miles away. Thanks to Nate Beaver, he made this painless and simple. Nate even arranged transportation to my home across the United States. Patience and prompt his service to me was bar none.Once again thank you Nate Beaver and Mercedes Benz of Akron. I am now enjoying my new AMGAC

Our sales rep, Shaun Thompson, made the process so much easier than we expected We have now bought 3 cars from him and plan on buying more. He had everything ready for us when we got there and made certain that this was the car we wanted. He never pushed us or made us feel rushed into the decision. He was very knowledgeable about the cars we asked about. Very professional, and courteous. Thanks Shaun!

Amazing service and extremely helpful! Nathan Beaver made the process really convenient and even had my new car delivered to me at work in North Olmsted.At the end of 2020 I had been in a car accident and the other driver was at fault, so the insurance process was long and confusing. Mercedes Benz Akron was the only dealership in Ohio that had a new C43 with the interior that I wanted, Nathan Beaver went above and beyond to make sure that the car was held for me while the insurance companies sorted everything else, and he also made sure I didn’t lose the amazing deal they were giving me on the car just because I couldn’t finish purchasing until the insurance was finalized.I appreciate everything MB of Akron and specifically Nathan Beaver did to make sure I got the exact I wanted!

The worse dealership ever. We bought a cla250 ran good for six months then engine problems constantly. During the final year of my lease we had a cylinder failure while at the dealership we got a rat infestation in the engine department because the dealership is next to an abandoned school, they denied of course, then 3 months later another cylinder failed obviously because they speed cars in and out they didnt check the other cylinders for damage and refused to cover it under warranty. The general manager Joe is rude and impossible to work with, the dealership is crowded and very dirty. Poor leadership from owner down. Do yourself a favor and buy a Audi.

Bought mine 2018 S class here. Everything was done over the phone. Nathan Beaver was very helpful. After everything was done they even shipped my car for free. Will do business in the future. Thank you for a really good service! It was a pleasure!

I’ve worked with Nate Beaver at Mercedes Benz of Akron for our last two cars. He provides fantastic service and is very knowledgeable all while never pressuring. I highly recommend working with Nate and Mercedes of Akron.

I had a phenomenal experience at Mercedes-Benz of Akron. Shaun Thompson was kind and helpful. It was the first positive experience I had at a car dealership. He made sure I understood paperwork, everything with my new car and even delivered it to my home. I will absolutely return to work with Shaun.

It was a great experience, dealing with Mercedes-Benz of Akron from the day of sale 7/2020 to having my car serviced since. Nathan Beaver was our sales associate, he was amazing throughout the entire process. Would not think twice about buying my next car through both Nate and Mercedes of Akron.

Great service. Nate Beaver (best salesman there) is honest and won’t try to pressure you into buying. Don’t have to worry about over paying with Nate as he won’t let it happen. A+ to deal with and seamless process.

Great dealership! My wife and I purchased a car here a few years ago and my in-laws purchased one last weekend. Great experience with Service, Sales, and Parts departments.

FALSE ADVERTISINGI was searching for a part for my Smart Car and found this dealership. Their website showed the part in stock along with the cost and the shipping costs to Arizona. I ordered the part, payed for it thru Pay Pal. I get a confirmation email for the order and an order number. A little while later I get an email from the dealership that says, Sorry but we dont have parts for Smart Cars only for Mercedes. So they are advertising parts for Smart Cars, their website allows you to place an order and pay for it, but they dont have the parts. WOW what a scam.

Always a great experience when I visit Ganley, whether it’s to buy a car or for routine maintenance. Nathan Beaver always makes any process so easy and comfortable! Have been a loyal customer for 8 years and not planning on going anywhere else!

If you are looking for a new or used Mercedes you HAVE to see Nathan Beaver! He made the whole process easy and enjoyable! I’ve always hated buying a new car but Nate actually made it fun! I can’t thank him enough! You have a customer for life!

While traveling through Akron, a check coolant level message popped up on the dash. Stopped by and asked if they could check for any problems. Staff was friendly and attentive. Facility is clean and orderly in typical MB fashion. The technician checked over the entire cooling system for issues and topped off the coolant. Problem fixed! No charge. Easy 5 star rating.Thanks Mercedes Benz of Akron for being, the best or nothing!!

Great service! Go see Nathan Beaver!! Very friendly, professional & helpful. I would highly recommend Mercedez Benz of Akron to anyone. Top notch customer service.

I completed an internet sale with Nate Beaver. He was very responsive to both my emails and always returned my calls very quickly. I didn’t even have to set foot in the dealership to complete the transaction. Overall very satisfied with both the transaction and the vehicle.

Joe, the sales manager, and Greg tried to force my family into buying a car even though we never signed a contract. We agreed on a 1k deposit for a car but decided to not go through with it because they were unprofessional and we couldn’t agree to terms. So, after we politely declined the car, Greg and Joe charged our credit card 1500 for a deposit (wen we actually agreed to 1k). Don’t give them cc information unless you get a receipt and get everything in writing so they don’t try pulling a fast one. Joe tried suing us for over 5k for “breach of contract” even though there was no contract, receipt, or agreement (they tried doing this to retaliate). The lawsuit blew up in their face and we got our 1500 back and our attorney filed complaints with Mercedes Benz Corporate, BBB, and Ohio Attorney Generals Office for consumer abuse. Go to North Olmsted instead (has much better reviews on Google). We bought over 10 cars from them all great deals with no problems. We would have gone with them but our guy there left and referred us to Greg. I just now realized Akron has the worse google reviews out of all the Mercedes dealerships in the area. Should have done my research beforehand.

Great experience! Purchased 2 vehicles over the last 5 months with Jayda. Super easy, really accommodating, and had no problem answering all questions. Fastest, and easiest experience ever working with a car dealership. I would recommend Jayda, and Mercedes of Akron to anyone.

I had a wonderful experience working with Nate at Mercedes Benz of Akron. He was so professional and informative about every part of the process. Any questions I had he was there to answer them!

This dealership does a fantastic job. My first time using this dealership recently and they fixed many problems with my car that other Mercedes dealerships were unable to. They have great service and made completing a service on my SUV a breeze! Highly recommend!

As I read all the positive reviews given for this dealership, I wonder how my experience missed the mark by such a huge degree. My husband had been in email contact with Nate about a month ago, so he wanted to give him our business when it came time to get serious about buying. He emailed Nate the day we came out to look at the vehicle to let him know we would be there. When we arrived, my husband introduced himself and Nate acted like he had never heard of him. He sent us out for a test drive in the GLA250 I had been interested in. Upon our return, he came back out, and talked about selling us the demo, the car we took for a test drive, but wasnt sure how far into the 90 days that one was.(we had no desire to buy a demo) When I mentioned that I may be more interested in the next size up, he brushed me off by saying those start at $50k, as if he had some predetermined budget for us that we hadnt set. He was a nice guy, but my husband and I agreed that he seemed like he had something more important to do and was in a big hurry to get to it. Thankfully, there is another Mercedez dealer to choose from in our area. Hoping for a better experience there.

Just stopped in to look at a few cars with sales person Jayda!!! Unbelievable experience not pushy at all like most other car dealerships. Lovely experience

If you need to find a vehicle from Mercedes-Benz of Akron, I highly recommend going to see Jayda Nagy. She found me the perfect SUV with everything I wanted inside and out and at the right price!! She made this buying process completely seamless and would go back to her in a heart beat!

My experience with this service department was by far the worst that I have ever experienced. It started when I dropped my car off on a Saturday to get an A3 service. I pulled up to the service area to find a lady sitting in her office with another customer of whom didn’t look up to acknowledge me driving up she just kept looking down as if I wasn’t even there. There were other workers just walking by me of whom did not stop to ask if I needed any assistance....I guess everyone thought I was just this lost looking person just wondering around in the service are for no reason. I finally went inside near the service area, only to get the same treatment....I finally approached a guy and asked if someone could help me as I had an 11am appointment for service. So after getting someone to finally help, I was placed in a loaner until the following Monday. I go pick up my car that Monday afternoon, only get my car back not cleaned or vacuumed in the inside, of which is nowhere near the type of service that I use to. Other locations basically roll out the red carpet for you every time you bring your car in to get it serviced. I drove home and talked to my husband of which was also surprised about the terrible service because we own several Mercedes and never in our life had we experienced such. So I chopped it up, and was just not going to take my car back for service, but I had to write a review when after I arrived home and was going over my service print out only to find I had another customers service print out. SMDH!!!! Avoid this location and take your money elsewhere .

I had the pleaser of working with Nate Beaver. I would recommend him to anyone. He helped me through the whole process and made it very easy an painless.!

Absolutely the best Mercedes dealer around! They are owned by Ganley which is a very reputable group in this area. Their staff is super helpful and it is evident they have a strong dynamic as a team. Jayda assisted me with my purchase of a new GLC which is by far my favorite vehicle I have ever owned! She was extremely patient, responsive, and addressed all of my questions and concerns. Their service department is also extremely knowledgeable. I highly recommend this dealership for all things Mercedes-Benz!

Had the most wonderful experience working with Jayda Nagy last month, she searched everywhere to find the perfect car for me and was so knowledgeable and patient with the whole process. I will definitely be sticking with Mercedes of Akron!!Best,Susan Chegg

I was in the market for a car and had the pleasure of working with Nathan.He was very patient and answered all my questions. I would highly recommend him for any and all car purchases in the future.

Nathan Beaver was great in assisting me with a new car! Patient, thorough, and went above and beyond to find me not only what I was looking for, but gave me the best deal out of all the Mercedes dealers in OH

Gregg is an excellent salesman with customer service thats second to none in the auto dealership world.

Jayda Nagy is always super professional, courteous, knowledgeable, and patient in helping customers. She truly listens to what you are asking for and makes it happen.

Nate Beaver is the ultimate car salesman. I ordered a AMG G63(which is nearly impossible to get a decent price these days) and he had it delivered with all the bells and whistles at a more than reasonable price within a week. I will never shop for a Mercedes vehicle with another salesman. Nate made the long difficult process of buying a truck short, simple and easy. Anything you need from a Maybach down to a C class I’m more than certain Nate can get his hands on it for you. When you decide to stop by the Akron location ask for Nathan Beavers and tell them Ryan sent you I promise he will get the job done. Shop Mercedes and more importantly shop with Nate. Thanks again.

I had the great experience at Mercedes-Benz with Nate. Never any pressure and so pleasant to deal with. I will definitely be back.

My wife and I worked with Nathan Beaver in sales to lease a new 2021 GLS 450. He made the process very easy and we’re thrilled with the vehicle to haul our 4 daughters around! Normally car buying feels like a rigged game against the buyer (like taking on the “House” in Vegas - where only the sharpest or luckiest don’t lose). That was not the feeling or the case with our experience. I would heartily recommend Ganley MB, Nathan Beaver (and also Jeff Huckabone in the service dept.) to a friend or family member.

I just purchased my first MB from Akron MB. I dealt with Jayda over the phone and didn’t meet her in person until she delivered my new car to Youngstown. Jayda was great! She communicated promptly and was patient with my questions. I would definitely recommend Akron MB and Jayda to anyone in the market for a MB.

Nathan Beaver was super helpful and answered all my questions very thoroughly would recommended him and the dealership!

New to the Akron area, first time servicing my ML350 locally. Car came back to me without the engine cover. When I inquired of course I was told by the Service Manager the car arrived at the dealership without the engine cover. No notation on the service ticket of a missing cover, I was left to discover this on my own. So I am traveling over the holidays with an air intake vent normally attached to the engine cover flopping around under the hood. It iis interesting to note the car was missing the rear wiper arm, which was a suggested repair for $140. I bought the part at Mercedes for $70 and 10 minutes later I’m back in business. Do not get your car serviced here, there are better Mercedes Service Centers close by.

The best dealership!!! I want to give Jayda a special thank you for the wonderful service!!! In just 40 minutes, I received my dream car!!!

Shaun Thompson helped my parents purchase a GLA250 a few years ago. He took such good care of my parents, I went and purchased a GLE from him as well. Since that time he also helped us purchase a GLC for my parents. I’ve been very happy with his help on all three vehicles. He’s been very helpful with servicing our cars by arranging vehicle pickup and drop off to our house for oil changes. I will be purchasing my next Mercedes from Akron and Shaun. Could not be happier with his service to my family and I.

I would recommend buying your next Mercedes benz from Shaun Thompson and Mercedes benz of Akron. Amazing service and very Professional

They handle everything very professionally! Thank you! TonyK.

I purchased my GLE 350 about two weeks ago from Mercedes of Akron and I love it so much! I cannot say enough about the professionalism and customer service Jayda showed during my purchasing experience. She was so polite and not pushy at all. I even took my car home for a test drive over night just to make sure it was the perfect fit! (It was). Jayda made sure I knew everything I needed to about my vehicle before leaving, so I felt safe and confident in my new car. A couple days later Jayda sent me a message saying my car did need a software update - she scheduled for me to have a lender car and have a Mercedes-Benz worker pick my car up and drop it back off to me - which was amazing because I live 45 mins from Akron. They also detailed my car and filled it up with gas upon returning it to me! Her excellent customer service went well past me pulling off the lot. I will definitely be back to see Jayda for my next Mercedes purchase!!! Thank you!!

Solid, professional help with Jayda. Highly recommend you give her a call.

Jayda helped me browse the sick rides. She was very helpful and patient.

Excellent out of state transaction that involved a trade in 2016 Vanquish and buy of 2020 E63 AMG wagon. Nate was very professional and extremely patient through the whole process with financing, payoff, and shipping. He also went far to get me the original mats for this particular wagon from previous owner. He kept me informed of the DMV process that had many delays due to NYSDMV. I would do business again with Nate! Thank you.

We bought our last Mercedes from Nathan Beaver at Mercedes Benz of Akron. We bought a C Cabriolet which was a big change from our normal two seater SLKs that we had bought in the past. After 5 SLKs we were a little concerned that we wouldnt be happy with the C Cab. Nathan was very helpful in showing us the advantages of the bigger car. The smoother ride and ease of entry has been great since my wife and I are not getting any younger. He took care of everything from start to finish. Since the purchase Nathan is just a call away to handle taking our cars in for service or to come in to test drive a new model. Our GLA is coming to the end of its lease soon and Nathan has already had us in the store to test a new GLA and GLB. Give Nathan a call if you are looking for a new Benz. You will be glad to did. Ernie Hummer

The showroom is very clean, the staff were welcoming, and overall enjoyed my visit. Im still looking, but glad Jayda sends me options to look over.

Over the past few years, I bought two cars from Akron Mercedes. Both experiences could not be better from start to finish. Nathan Beaver and Joe Arno are extremely knowledgeable, professional and personal. Nathan responded to all my requests promptly over the years and excelled in communications, follow-ups and both transaction executions. You can’t go wrong with this awesome dealership! These guys are the best! Keep up the great work!

Nathan Beaver showed me a fantastic experience, what other salesman should strive to be and like-wise with dealers! Thank you for treating me like a person!

This was our first experience with a Mercedes-Benz dealership and leasing a 2020 GLC 300 4 matic back in May.Our experience was outstanding and our client representative Shaun Thompson educated us on the Mercedes brand and made us feel very comfortable with our decision to make a deal.We also recently had our first service appointment for regular maintenance and its first class just as we expected.My wife and I highly recommend this dealership and of course Shaun Thompson if you are looking at a Mercedes!!Robert & Monica from Uniontown.

I recently traded in my car for a new one at Mercedes Benz of Akron and the experience was so amazing that my husband decided to do the same with his. Nate and Joe were simply fantastic! If my transaction was an easy and smooth one, my husbands wasnt, and we would not have managed to pull it off if it werent for Nates dedication, interest, excellent care and customer service skills. We have never received such great treatment and are very grateful. We highly recommend them!

Nathan will take care of you. Professional and very knowledgeable about the product

Had a most wonderful car buying experience at MB of Akron. Most was done over the phone initially with great communications between Chad -Sales Manager and Nathan Beaver- Sales Consultant. When we arrived for a test drive we were greeted by Nathan. He had the car pulled up and ready for us to take it out for a spin. He was very knowledgeable and informative of the vehicle. Once we decided to move forward, Nathan handled everything promptly and professionally. Because of my busy schedule Nathan arranged for the vehicle to be delivered to my home. Chris-New Car Porter arrived with my sparkling clean white SUV. I was very impressed with his knowledge of the vehicle and demonstration of all the features. He answered all of my questions and he even set up my garage door remote. From start to finish I had a 5 star experience at MB of Akron. I highly recommend them to anyone!

Very kind and knowledgeable. I felt welcome and had a great buying experience. Have not been to a dealership that treated me so well since. I live in pa would travel here for this reason.

I would highly recommend this dealership to anyone. My salesperson was Nate, and he did not disappoint. Excellent salesperson, with a great attitude. No BS. Great to work with. He found the closest car to what I wanted, but unfortunately another dealer would not give up the car. We found another car and they stuck to their word on a great deal. It was not a perfect situation, but Nate found a way to make my experience as pleasant as possible. Delivered the car right to my house and it was immaculate. Great care and customer service. I will definitely be calling him for my wife’s next car and when my lease is finishing.

I had an excellent experience with sales associate Sal Zarba. He was extremely knowledgeable about the particular vehicle I was interested in as well as the competition. They came correct the first time with both the trade in offer and the new vehicle price. The experience was vastly superior to the other local high end dealers.

Amazing atmosphere, and staff. The sales rep, Sean Thompson was amazing!

Start to finish, this was the best car-buying process Ive experienced. I bought a car in an hour and a half, including test drives. Shaun Thompson was my sales person, and he was smart, professional, and incredibly easy to work with. He didnt pressure or push me, and the dealership worked with me on the price, giving me multiple options. After detailing the car, the dealership even dropped it off with the paperwork to my house. I cannot recommend MBofA enough.

1st class customer service still going strong when my 2013 ML needs any maintenance. Anna, Jeff and parts department always work to keep me satisfied, always, even when I’m sometimes difficult.

Working with Nate Beaver was a pleasure. He took the time to find the car I wanted that also fit my desired budget. He has also been very helpful with scheduled maintenance appointments. Will definitely use again.

Very professional and easy to discuss my concerns. Answered all my questions and settled on a price quickly for a certified E-300. Nate, Denise and Chris ( came to home and made garage door work) did a great job.

MERCEDES BENZ OF AKRON IS OUTSTANDING!!!! The SERVICE DEPARTMENT really knows how to take care of their customers! The drivers are on time and professional! I really appreciate all of your hard work! Keep up the fantastic work!!

Ive bought two Mercedes AMGs from this dealership (both out of state and site unseen!) over the last couple years. This should give you an idea of how much I TRUST and like these guys. Top notch custom service, great communication, and fair pricing. Ive worked with Joe and Nathan (handsome guy!) and can say they are honest people, easy to work with, and go above and beyond. I live 5 states away but will return again for my next Mercedes.

My wife and I were driving from Indiana to NJ in-between snow storms, and my AC/heater blower went out. I called service and they gave me an emergency appointment, had the part waiting, and installed the blower during their lunch hour. In only 45 min my car was fixed and washed. VERY appreciative of their extra effort to solve my problem in such a quick manner.

I purchased new winter tires for my BMW from Tire Rack. Tire Rack lists this Dealer as a certified installer. I went here and they, installed my tires in a timely fashion(about 1 hour 45 minutes) I was notified when the service was complete. I returned and to my surprise they had washed my car, and had it looking beautiful! I wanted to keep my old tires since they were for summer, and I told the Service center this, they went as far as to put each tire in a trash bag, as to not leave a single mark of dirt on the inside of my car from the old tires. I appreciate that so much, and hadnt even thought about that! Thank you again! Very high quality service, and they have some good coffee :D.

I recently leased a car from Nate. The process was smooth and easy. I live an hour away so he worked with me through email and texts which a lot of salesmen don’t like to do. It made the whole transaction easier for me. After we agreed on some numbers, I came in once to look everything over and left with my car. He has also put up with all my annoying questions after the purchase so that goes a long way. 10/10, would recommend.

The uppity woman in the service department doesn’t know how to do her job and is completely rude. First door on the right, avoid her if at all possible.

Call Shaun Thompson or any of their staff for that matter ... This dealership is as professional as they come ... competitive pricing, no BS from anyone ... top shelf operation in every way. Highly recommend ... bought my relative a new C300 4 Matic from Ganley ... was an awesome experience in every way.

I had the wonderful Victor Vilchez as my salesperson for my Chrysler Town and Country mini van. Victor went BEYOND customer service when working with me. He made the whole experience pleasant and quick. I had closed the deal on my van within 2 hours and everything was done to make me a happy customer even after the sale. Victor was very responsive to every issue and call I had. He kept me abreast of everything that was going on. He follows up very quickly.I have never had the type of caring customer service from a salesman as I had with Victor. He not only dealt with me but with my family as well and everyone was very impressed with him. I loved working with Victor and will be sending everyone I know in the market for a vehicle to him. I am more than pleased with my purchase and with Victor. I will definitely use him again. He is the best!

Nate was an absolute pleasure to work with. He made the process so much easier and stress free. Highly recommend anyone looking for a vehicle to call Nate!!

What a wonderful experience weve had with this company, they really go out of their way to make everything perfect. From Joe in sales to Anna in the service department they are second to none! I wouldnt hesitate to recommend them to anyone, you wont be disappointed! Great job!!!

Shaun from sales is very helpful and professional. We bough two cars from them and we couldnt be happier.

Nate Beaver is awesome, I live in North Carolina and found this great little dealership online and they have my Mercedes business locker down they are very easy to work with and no BS, I have now bought 2 MB’s from them and working on a third great dealer and they deliver right to my door so I don’t have to do a thing, give Nate a call he is awesome!!

I contacted them for e-pricing, and they were very responsive. I asked for several quotes, and had several follow-up questions. Dave Bowman was extremely helpful.I ended up buying from a dealership closer to home. Mercedes-Benz of Akron had better prices, but not enough to make up for the 100 mile distance. (But it was a close call.)

Great experience.

I purchased my 2019 Mercedes-Benz GLC300 from Jayda at Mercedes-Benz of Akron and the entire experience was amazing. They were infinitely patient while we figured out which vehicle we would like to get, then through all of my questions throughout the buying process. My car even had a big red bow when I arrived. My husband and I both use this dealer and that will never change!

I’d highly recommend this dealership, my salesman was Nathan Beaver and he helped through the whole process to be able to get approved to do the financing with the bank and everyone there was so friendly and always be trying to help me out , I had a great experience and I couldn’t be more happy !!

Buying my car from Mercedes Benz of Akron was the best experience Ive had with a car dealership. My sales rep, Jayda Nagy, was excellent. She went above and beyond to make sure my needs were met. Jayda provided excellent customer service and even personally delivered my new car to me.

Nathan Beaver helped me out with my new lease. Awesome experience. Came in told them what I was looking for and he got straight to it. Will be leasing for a while with them.

Talk about service! Came in because my tire ran a flat and Joe and company took great care of me especially in a stressful time. Got me in and out quickly and on my way back home. When I get my second Mercedes (current one was from another location) there’s no doubt I will come to them first. I wish I could give them six stars...

Incredible service even after I owned was still very fast to respond. Much appreciated

I bought a 63 amg from this dealership while trading in a lease. The car wasnt ready, due to their own employee hitting a garage door with the windshield. Exact quote from the salesperson was we need to off set our prices for our own mistakes. Basically putting the cost on the customer. Rather than themselves for the damages they did. I have owned bmw and Mercedes in the past, I wont be back here ever again. I even had the tech with a specific problem, not fix the issue and had to inform him of his actual job. Come to pick up the car, all documented via cell phone and didnt fix the problem until I had to explain what was wrong for the 10th time. He only seemed concerned with finishing as fast as possible to be able to talk to the lady in the service department. I would and have gone elsewhere for any type of service. Sad, I had to train him as a non employee of his own job. My advice is be more professionalAnd immediately after this post they called and wanted to make everything right. That shouldnt be an after thought, it should be how they run a successful business. As said before I wouldnt deal with them. I even called them with a specific problem that I identified and they wanted 100 dollars to tell me the problem. What a joke of all Mercedes dealerships. Youre basically buying a Chrysler.

Great sales and service, ask for Nathaniel Beaver! He is always available to his customers!

Went to buy a car there last week on Feb 29th and had a horrible experience. I was an able and willing buyer. I had the money and the credit score. I was interested in the MG GLC 63 coupe it was over 80k. I asked the sales person if I could test drive the car or coupe similar and he said no. He said they dont usually allow the GLC or GLE coupe to be test driven. But at the same time I saw several others being test driven. When I went to work on Monday and I spoke to my boss about my experience because he had just recently visited the exact same dealership. He described a much different experience they basically rolled out the red carpet. The only difference between my boss and myself is this. Im semi young and black and hes a successful white guy. And hes the one who pointed out I was profiled. Not saying the whole dealership acts this way but I was definitely profiled by my sales associate that day. Long story short I went to Land Rover in Solon and they were very open to allowing people to test drive their vehicles. So I brought a Range Rover Sport.

Awesome customer experience at Mercedes-Benz of Akron! The sales team truly is a team. They work extremely well together with the customer’s needs in mind. Sales consultant Jayda Nagy was so helpful and knowledgeable. Really knows the product line and details of each model. She lead my wife and me through every step of the way to our new 2020 GLS450. The deal was very fair. We are extremely pleased. You can’t go wrong with this awesome dealership! Thanks Jayda, Joe and MB of Akron. You’re the best!

My wife needed a new car, I contacted MB Akron and was put in contact with Jayda on the sales team. Jayda was awesome to work with and made things easy. Great experience and now she has a new car :)

I was unimpressed with their Service Dept., but in quality of work and accountability for that work. I had my MB in for a warranty issue and asked for an additional at-charge service. I receive my car back in worse condition and found the Service Advisers and Managers to deflect and not take an ownership/accountability in the process or service. I hope some training and leadership skills are provided to this group.

Just purchased my 8th car here and each time is unbelievable. So easy to deal with, beyond accommodating and completely transparent. Next month we’ll be buying #9! I wonder if there’s a prize for #10??The single best car buying experience Ive ever had. First class all the way and I can say that every one of my referrals has the exact same to say about this amazing store. The staff are second to none. If youre looking for a car, service or parts come here!

Typical dealer BS. Ordered certified preowned. The seat net on the passenger side broke, and they claimed that the part will take month to come from Germany. We came back months later to check, they said this has never happened and now will cost thousands to fix. Never agian form this dealer or preowned.Update : I wish there was 0 star rating. Awful service and treatment even from mercedes headquarters. I reached out to them for something completely different and I had yet another awful experience. I had to ask my credit card company to reverse the charge. This is when MB finally paid attention to my request. Just a miserable experience from day 1.

I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.

I Just turned in my GLA and upgraded to a 2020 GLC on Black Friday. I couldn’t be happier! I’ve worked with Joe Arno, the General Manager before and my experience was even better the second time. Salvatore was my Sales Consultant. He sent me updates via text which was what I preferred. I applied for my financing online and the store had a super convenient option to wire the deposit. On the day I took delivery of my vehicle, all I had to do was sign! Sal even checked in with me a couple of days later (on his day off) to make sure I was enjoying the car and to inquire whether I had any questions. I’m absolutely thrilled with my new GLC and very grateful to Joe and Sal. I definitely recommend you ask to work with Salvatore if you’re looking for a new or pre-owned MB!