Sales Rep was very kind. Did not have what I was seeking. Out of stock. But he took the time to educate me on the product, along with where I might find it. And I found it!! Give them a call!

Had an older man I worked with he came several times to look at riding mowers and tractors no one ever came out of the offices to even speak to us about them. And I called about a part and was told couldnt get it and they couldnt get their own parts and n very rudely. I can see how such a big company forgets about the little people that buy from them so sad.

I purchased a Stihl straight edger (model FCS-KM) from Aiken Blanchard store and when I attempted to use for the first time, the blade would not spin. I called, then brought it in and Brad determined it had been assembled backwards from the factory {and a piece was missing). He quickly found the part needed and reassembled it correctly, then tested before returning to me. Top quality service after the sale, and professional/knowledgeable at his job; thats hard to find these days and I appreciate having someone like him to take care of me when I need it. Im a repeat customer and will continue to buy equipment from this store.

Good and bad. Fletcher was wonderful and knows his stuff. Thats the good...the not so good is that even though they have the part for our tractor in hand it sits unrepaired because they have not scheduled a time to do the repair....this is week 2 with no promise in sight. ..

Excellent Customer Service in the parts department...!!!! I almost feel guilty for not remembering the sales associates names... Working with a very old piece of equipment and they have been very helpful with research. 1970 JD 400 Industrial.

Outstanding salesman, he seemed well educated on the product I was buying. He a great asset to the company he works for.

Great locally owned business, with amazing staff and equipment!

I purchased equipment through sales Thursday. The equipment was to be assembled and sales said they would call me. Friday evening after not hearing from Blanchard, I called the sales 4:50 and service 4:57 (close at 5:30). I was asked who I spoke to etc.After our establishing the sales person, I was told that he was at home. I told him I was sorry I thought I was calling the store. He was very rude in responding to my question on “is it ready today, if not what will be a good time Saturday?”In the middle of my speaking, he rudely said “will you let me talk!”I am considering taking my Bussiness to a dealership that will respect the opportunity to provide quality service to its customers.

Great customer service easy to deal with had my machine back within 2 days.

Great knowledgeable staff who are always helpful.

Always very helpful.

Went in to get some information about service for my John Deere E100 riding mower,just a regular service - oil change, blades,spark plug and grease. The guy tells me $325 for this - what the hell 😳 really dude,this cost more than my regular oil change in my truck ! Will never try to use them again !!!

Great service and knowledgeable people.

Professional service. If they dont have your part they WILL get it quick!

Went in to get a starter coil for a leaf blower. I had the old coil in my hand. Parts guy had none in stock. He said that their service department could check the coil to see if it needed to be replaced. I went to service department. They said, No. Cant test unless the coil is on the blower. I had to leave, reassemble the blower and return. Coil turned out to be good. 4 stars for parts not telling me that the coil has to be installed on the blower. Otherwise, happy with the way it all turned out.

Great place had everything for my john deere

Not enough staff working. I had a long wait but they were really helpful so I will keep coming back,

I will be editing this review. I spoke over the phone with a gentleman who was very helpful providing great service. I bought a Hedge Trimmer.

Very pleasant shopping experience with the appropriate social distancing.

Visited to purchase a chain for a saw. Parts department people knowledgeable and helpful. Quick service!I will visit again.

Had exactly what I needed. Very friendly staff.

Friendly staff. Very helpful and knowledgeable about John Deere. Can locate you any John Deere part.

Bought a tractor last year that has nuts and bolts falling off of it. They’ve been out twice to service it and still not doneThey said 5 months ago they were ordering new hydros for it and still haven’t heard a wordI have lots of big JD equipment at our farms in Iowa and don’t have these issuesTalk to Van Walls my dealer there and he can’t believe how bad the service is here.

Great people and service

I ordered online, of course you dont pay until you go through the dealership. It took them a couple days to get back to me, no biggie, just surprised because Im in sales and I know how quick responses are important. After the sales rep does call he said he would email me an invoice. A week later no email, and no its not in my junk mail. The email isnt wrong bc the John deere company has automatically followed up with generated emails. Ive called twice and no answer and the vm is not set up. Im not going to harrass people for my business. I will go elsewhere. If the work ethic is shotty now, what will it be like later?

Johnny was very helpful and they had the stiel weed eater in stock.

Great place for all your equipment needs

Always a good experience. Brooks is the best salesman to work with. All the guys at the parts counter know there stuff and get you in and out as soon as they can

Visited the Aiken location on Saturday. Intetention to purchase lawn tractor. Several employees in offices on computers. At least one more at parts counter on the phone. No greeting or acknowledgement that we were there. Walked around outside before and after entering the store....crickets.... Decided to go online to request a quote...as of noon Monday no response. Would prefer to give business to local chain as opposed to national chain. Disappointing ☹️

The Staff and Managers were Very Polite and Helped me get Everything I needed Plus.

Great service, friendly people

Very good

Had the barbecue swordfish abosoluty FABULOUS!🍺🍽

Been taking my John Deere here for years. Great job!!!!!

Just a great bunch of guys who are friendly, very accommodating when it comes to answering your questions, and they provide service on a timely basis, but best of all.....they flat out know what they are doing!!

More than competent, they are experts. The repair shop was backlogged weeks but Fletch stopped by my house to troubleshoot the problem. He found it and fixed it within 5 minutes. My mower is 26 years old. No one else has ever worked on it and no one ever will.

Always friendly and helpful with all my needs

Excellent customer service

Knew what they were doing and was able to get me back going. Stihl products are great but not every place is a dealer and can service a stihl but they are and can.

The guy helping me with what I needed immediately knew what I wanted! I live near Waynesboro and went 3 times and got wrong item! I was treated horribly! I drove to Aiken but it was well worth it! Those people at the Waynesboro location is horrible!

Do not depend upon these people! My husband PAID for a lawnmower part they had to order and then mail to us. Well, its been over 3 weeks and hes called and even went to the store (3 different times) when each time they promised they would get it in next day and mail it......STILL havent mailed it. Calling BBB first thing Monday morning!

Very helpful and friendly. Helped figure out a problem w my trimmer and didnt charge me.

Very helpful in solving my tractor issue. Very happy with encounter. Will use again.

Each Blanchard,IMO, is different but this one goes above and beyond.

The workers in the Aiken store are not helpful. They seem to rather talk to each other than to talk to a customer

Friendly and helpful.

Shoddy service. Buy a cat or takeuchi

Good people, responsive, understand relationships.

Fast friendly service .

Could not find time to wait on me

Best service in the area!

Bad service at parts counter

Service guy Fletcher gave me the run around, talked down to me, then wanted to charge for pickup and delivery after I made a complaint of scratches on the hood. He insisted they had to take my mower in for a belt replacement the first week of ownership. Kept it for over a month and was rude to me when I called to check on it. Never again will I deal with their service department!

Fast and efficient

Great place, nice people!

Great customer service

Great staff

Easy

Wonderful

Great frendy fokes, great prices as well