I recommend the store. The service is above excellent. The staff is helpful, well trained, friendly and I left a happy customer. Tron Brown and Michael Strickland were wonderful.

Exceptional service & very knowledgeable staff. Ms S. King provided excellent service & recommendations for the new phone

Worse customer service. They might two people that work their that will actually help you. I am a new customer but not for long. I should be able to go in a T-Mobile store and feel comfortable. But not in Aiken or NA. I will be retuning back to Staright talk

I know more about phones and equipment then 99% of people working there. Benjamin quit hiring people that cant help without you there please.

Went for our Tuesday gift to find out they had none left . Account of giving more than one out to other s . That did not have T Mobile accounts .

Really kind workers and good customer service

I really like the customer atmosphere, with employees that work at the Aiken store. They really show excellent customer service.

The people are very knowledgeable, very polite,I would recommend T-MOBILE to anyone i know.

I havent had a bad experience yet. Always get questions answered straight forward. Side note, when they get busy, they are BUSY! So might want to come back later, but great people there.

Would have given 0 stars if possible. Generally speaking, if my product or service doesnt work, I dont charge people for it. I went to them within the 14 Day Remorse period about having phone issues. They tried several work-arounds that did not resolve the problem and when I tried to cancel service and return the phones, I was already outside 14 Day Remorse period which should not be an issue since I pointed out the problem before hand. Now Im stuck with phones that dont work. Terrible customer service.

Our family had a very bad experience at the Aiken T-Mobile store. We have a phone we purchased from T-Mobile, weve had it for a little more than a year and it is experiencing technical difficulties and will not work so we took it into the Aiken T-Mobile store. They did a diagnostic on it and tried to reset it, but that didnt work so they basically told us it was a problem with the software in the phone, not their problem. They said it was our fault that we had a defective phone because we bought a low quality phone. We pointed out that this was the phone that we were sold by T-Mobile and does T-Mobile knowingly sell people low quality phones that will only last one year? The salesperson, said that even though we are on a two year payment plan for the phone we really need to upgrade every year because these phones arent very good. This brand of Alcatel phones are still actively promoted in the store and on the T-Mobile website. The salesperson was not at all interested in helping us solve our problem with this phone, he was only interested in blaming us for the problem and then trying to sell us more T-Mobile products. This is the second phone that we got from T-Mobile that has had this problem. We are very disappointed in T-Mobile and are seriously considering changing carriers. We want to do business with a company that stands behind the products it sells and promotes and gives quality customer service. The Aiken T-Mobile store failed in this today.

Mitch is always so helpful, polite and patient!

The employees at this store are awesome. Very friendly and professional. If I have a problem, they help me get it fixed right away. I always have great service when I go into this store. I live in GA but I always travel to this store because of the great service I receive every time I go into this store.

The best service hands down. Sean Lowry has the best customer service I have ran across in such a long time. Please keep him in your company he is a great asset and you should have more like him.

It was an awesome experience

They did not have a case I was looking for and would not honor a coupon that was only good on Tuesday when they were closed on Tuesday.

Very pleased with service just dont believe the consumer should pay for shipping , the store should pay shipping since they dont have items in stock that they are selling.

Great place to pay your bill great service friendly people.

Great store with outstanding customer service. I switched carriers and the manager Sean Lowry had everything waiting on me when I arrived in the store. Smooth seamless process I was in and out. By far the best in the CSRA. Ill be coming back soon for an upgrade.

Came into the the store to exchange an accessory glass screen protector. It did not last over 30 days. The lady did not give me the original box it came in when I purchased it. So I cant file a manufacturing waranty claim. She also had to lay the protector several times which messed up the adhesive which is why It didnt last long. Will be calling store manager tomorrow.

Great store holla at Sean or Jackie they will bend over backwards to make sure u are satisfied

Mitchell, and Jamie fryer are good the whole staff is great.....thanks for having great customer service skills

Well they had a fathers day promo for the s7 you get the gear vr free. They told my husband wed receive it in about 5 to 7 business days. Well 2 weeks later still no vr so we call them theyre response was no you will receive it within 6-8 weeks after they specifically told him 5-7 business days. These people lie to get you to sign a contract on over priced phones. As soon as I can Im switching back to Verizon they cost about the same and they dont make you wait 6-8 weeks for an item promised I could understand 2 weeks but a month and a half is absolutely ridiculous this company is a shame.

Great customer service, staff was informative, quick. Was in and out in a few minutes with my new device.

Awesome location!

Service was great, minus 1 star for availability of cellphones that are on JUMP🤨

My experience at tmobile is always wonderful in my hometown Aiken sc. Sean and Mitchell are extremely helpful and always help me with any service need. .thank you my tmobile Aiken store for always being professional and courteous. Keep up the good work. GO TO TMOBILE AIKEN!!

I went into the store today just to make a payment & Brittney made sure I was in & out within 5 minutes. I love the Aiken store.

Leah was excellent as a service representative.

I always have a great experience... The Team here Rocks!!!!

The staff was very nice.

Great staff and service!

Great customer service

Good customer service

Under new management

Very friendly and customer friendly