Had to stop in to get a few things to diagnose some issues in our new restaurant location. The staff were very helpful with locating the items I was sent to get and offering guidance on what I may need. I went in needing several things and was guided around to grab them after asking where I could find one of the items. They made it quick, painless, and easy to get in and out quick so I could get back to solving other problems.

Mat (in mobile) was amazing! He helped me get my issue resolved with my new phone. He never rushed me and he helped all the way to the end. And he even offered to set up new settings so I was up and running faster!Thanks Mat!!! I APPRECIATE YOU!!!

Jason was very helpful for helping me to decide between a dell and an hp laptop. Thank you for your patience and explaining the specifications!

I am always so pleased to come here! My husband and I always receive great service. Even if the staff are busy with other customers, they make sure to check on us and answer our questions. Mathias is my favorite go to guy! He is beyond amazing. Hes knowledgeable, friendly, and great with handling and keeping kiddos occupied while answering questions for you. Im not really a box store person, but I have zero issues with Best Buy because of its staff.

Love the staff at this location. However is everyone away the return policy is only 15 days

It takes a while to get help cuz they r so busy but worth the wait. Very knowledgeable staff

Good selection. Employees willing to help at every corner. Knowledgeable they were able to answer all the questions I had, and in one occasion not knowing the answer went to find out the answer for me.

Best buy employees are one of the most helpful Ive ever met. They go out of their way to make sure every person they see has been helped or if they need help. That is one of the best customer experiences Ive had and its always nice to know that your employees are there for customers.

HUGE shout out to Mat! He was outstanding. My husband and I had been several times before to look at phones, never could get anyone to help or answer questions (were told to use the app). Thankfully we met Mat. He answered all of our questions, was honest with us and beyond helpful - plus wasnt pushy and patience with us. Between helping other customers, employees and ourselves, he did fantastic.My husband and I both agree we will go straight to Mat when we need anything else.

This one star review is for the sole reason that it is impossible to call the number listed on Google and talk to an employee at the store. The automatic system does not want to pass me through to the actual physical store, and instead forces me to wait on hold for a call center representative. If I wanted that type of service, I would just order online. The entire point of a physical store is ease of communication and purchase.

Food was amazing and our waiter was awesome!

Best Buy has always been amazing in service and staff. Very helpful and very knowledgeable in their products. Will always go back.

They have everything you need at best prices. They were very helpful and courteous to my questions and they solved my issues.

Very helpful people. Went first time to get ram and ssd for new laptop. Website we used gave wrong item, so returned next day, they exchanged it with no hassle. Very friendly. Big thanks to all that helped me.

The service here is excellent. Everyone knows where to find anything and everything. They take as much time as you need when assisting you. The prices are pretty reasonable and go from low to high, so everyone has decent options. Theyve got a pretty good selection of items and always seem to have the hottest new technology items available. The Geek Squad is also great and extremely helpful. They definitely know what they are doing when it comes to fixing computers. You DO have to make an appointment in order to get help from the Geek Squad, but thats ok. They are busy people for sure! I definitely recommend the Best Buy located in the Abilene Mall.

Decent store with friendly informed staff, a must go to if your looking for electronic supplies, the geek squad is also a good help with any repairs you might need

A good place to get your gadgets and appliances at cheaper rates!

Tanner took so much time to get my phone operational. He went above and beyond. Very helpful. I am enjoying my new phone.

They know what they are doing there thats for sure. Thank you for all your help in explaining in detail questions we had. We are now members.

I recently had my Viper remote start installed by Trevor and had no issues whatsoever. Scheduled for Monday at 1pm and it was ready to go by 2:30. He explained everything well and was very friendly.

It seriously should not take over 20 minutes on the phone to ask a simple question. Absolutely terrible.

Gentlemen in the gaming department was excellent. Helped us find a saga dream cast.

Service and knowledge of products is excellent. They also sell all makes of cellphones and the staff does a good job of moving over your data. They sell or can obtain elite electronics of the most recent manufacture.

Had to make a return. It was no hassle. I love Best Buy.

It was great service was perfect staff was friendly and helpful

Great service and prices arent bad. Their in store warranties are the best in the business!! Love this place

My experience was a very good they took care of my problem I got my mother straightened out on her phone its working excellent and I appreciate everything they did for me the one in Abilene Texas the people are great and they understood everything that youd be taken care of I know that my mother can go in there and be taken care of they took care of everything that need to be taken care of and I know all she has to do it go in there and the lady will take care of or the young man behind the counter they are very very friendly people

They worked very hard 2 be sure we had what we needed. Despite having computer issues. One guy felt bad that this is what happened to us as out of towers. The hospitality shined better than the glitches. Veryyyy happy 😊😊😃👍👍👌👌

Always shopped at this store and enjoyed it until today. They vehemently refused to help me unless I put a mask on. Had I not been purchasing my wifes mothers day gift Id have walked out and ordered online from another retailer. I will do just that in the future.

Clerks were very helpful and friendly. Item I needed was a little pricey and ended up not working (problem on my end, NOT the product I bought) but return was super easy!

Just went in to get a new laptop and when asked the employee for help he would not even talk to us he said unless we put a mask on. Normally this would not be a problem except over half of the people in the store were not wearing mask and three of the employees behind the counter were not wearing them either. Then he turns right around and helped another couple that was not wearing a mask. Also everything in the store was being touched by everyone and no body cleaning anything. You lost business and will not be back. Terrible customer service

Spent an hour looking around and shopping with daughter & grandchildren, unmasked. when we got to check out, told mask required. Left merchandise and walked out. The elected Governor says not required! wont buy Socialist company that makes its own rules.

I went looking for a glass screen protector for my Samsung Note 9. There were none in the store. I could get a protector for an IPhone 4 but not a Samsung Note 9. Disappointed.

Purchase a weboost drive X cell phone booster time will tell how good the quality is

It is a nice place I went to buy some electronics but it was only one cashier and line was long so I decide come back.later

Good selection of products need knowledgeable employees

I understand there is a pandemic and that businesses have the right to require a mask. I do not wear them by choice however, this store let me walk in and all through the store without a mask with many others along with me. I walked past several employees and representatives without issue. It was not until I had gotten all of the way to check out that I was told they could not check me out without a mask. So if I had COVID, I just walked through spreading it all through the store and so did many others. Does that make any sense? I will never go there again. Amazon is cheaper anyway.

Great service Sarah was super helpful

Good selection and helpful staff.

Walked around for about 30mins ,I went in needing sum information about the laptops an was thinking about buying a tablet ,,but know of the association even asked if I needed help with anything, even when I saw a handful of association chatting with each other,,I finally decided to approach a employee to ask them questions an all they could say was we dont care that brand ,,really poor Customer service ,,Im guessing it was the tattoos on my face that made it look like I wasnt going to buy anything oh well guess Ill be looking on Amazon for my electronics way to go best buy 👎👎👎

Excellent staff, welcoming, helpful, good team with communication ethic

I had an issue with a brand new faulty laptop and the manager of Geek Squad Nariman was beyond helpful.

Love it🤗 great service

Its okay theres not very much help whenever you get there the workers will just walk right by you

I have purchased 2 TVs, a Washer, dryer, oven, sound bar, and a Samsung cell phone. Recently my almost new home phone charger stopped working and was less than 2 months old.They would not replace it and wanted to sell me another. I was told I should have purchased a extended warranty. I will not be going back to Best Buy.

Very clean store with good customer service.

Very very good I like it 🤗🤗🤗🤗

I had a problem with AT&T suspending my account when I bought a new phone. The employees knew exactly what to do and told me how to fix the problem. Thank you so much. Got a great deal on a LG phone.

If you need anything and a really honest opinion ask for josh hes your guy

The staff there were very helpful.

Stopped in to try and buy a new phone, had to be directed to the AT&T store but the sales rep, or at least, the employee helping us was super friendly! It was a good interaction!

Awful. I have always used Verizon and got my phone if broken within 24 hours. I made an appointment last Thursday the soonest they could see me with Geek squad was Saturday. I was told they are updating there system and couldnt see me when Saturday got here. I was sent to another place. Made an appointment through the number given that they failed to make. Went to best buy again and they wanted to make me another appointment. I Fina went to Apollo computers that takes apple care. My son couldnt rember his apple ID and pass word and do unfortunately I have to go back to best buy and get proof of purchase from them to try and get it. He has the information on his phone which is broke. Iys a nightmare. They also will not help you or do service with you without a mask. They will turn you away without one. Of course they will give you one. Just an FYI.

Recently went for a camera and although it took a little long to get help, since they were busy, it was worth the wait. The lady helping us was very knowledgeable and gave us honest opinions and feedback. Before this visit a few weeks ago I went for a tablet and that was a very pleasant visit as well. As far as electronics this is by far my favorite store. My doorbell and other accessories come from this store.

Best Buy salespeople were all very nice, I showed them what I was looking for, and walked me over to where it was, instead pointing, oh its over there! They have car stereos, TVS, Radios, Computers, appliances.

Very knowledgeable about the items I was looking for.

Dont always have what I need locally but when they do the company will price match most online retailers.

Cashier was very courteous. Went to purchase printer ink and no sales personnel asked if I needed help and I looked for someone to help me.

The overall item is nice and works just as described. HOWEVER, I would not order from this store. They didnt install my washer correctly which in end caused it to dump water all over my floor and my downstairs neighbors ceilings were done for. And dont try to get a reimbursement or store credit because then theyll ignore your calls.

Often Expensive and a limited selection but if u need it right away its a great choice.

I was very disappointed. For years, I have bought movies from Best Buy for Christmas. They do not have a movie section anymore. Only one display with new releases. I was told they only sell during the holidays. Very limited on what they had.

Great service and food!

Pretty much like any chain Best Buy would be expected to have. Employees are generally helpful when you can find one who isnt already helping someone. Hint: dont go on Saturday, it is a mall after all.Plus points for speedy responses on any complaints on surveys, they do get read. Overall: B-Better than average, not amazing. Its a retail store, what more do you want?

After the fact (2017), should have posted then and place responsibility as a consumer (expensive lesson learned), but disappointed nevertheless by the staff of the computer/electronics for lack of advisement.Purchased their more high-end iMac thinking it was the 2017 model to find out I had purchased a late 2015 model. Feel a bit duped in the end. However, whether the staff knew it or not they were a very friendly staff, helpful and wanting to give assistance so praise them for that.

Good place , need more employees

Staff friendly..poorly stocked ..building needs revamping

Store is ok. We buy most electronics there. Was going to buy a 1200.00 phone, but sales girl was not in a nice, friendly mood, so we left. Ordered from Amazon instead! Teach salespeople how to act with customers and the store would have made a nice sized sale! I will remember who she is so I dont use her services next time!

One of your employees was very rude towards me. I was in line. The lines were confusing and out of no where he tells me to get back to the end of the line when I was next. Hes a short haired white guy. We are Hispanic. I felt a little ashamed but I figure hes the one wholl have to answer for that. I wont be going to Abilene best buy any more. Ive purchased a lot from store and feel like some of the employees at that store have issues and take them out on customers. Guy better be glad I was in a good mood!!

Did not buy anything today. Did almost run over a curbside delivery employee!! Heads up and out of your handhelds please!!The manager and employee that helped me were fantastic!!

Found just what I needed quickly and was checked out quickly.

Nice employeesFast serviceTook care of my problem

Used to be one of my favorite stores to visit.. but they have become too strict about wearing a mask. I dont need harassment when Im trying to shop.

I understand that we wear masks in certain stores so I put one on while we shopped but I noticed other people were shopping without one when I went to check out as I was paying I took mine off the cashier asked me to put it back on I told her really she said yes although there was other people around me not wearing theirs ,very unprofessional would not have had a issue if she did it come off rude and the item I bought did not work

Best customer service in fix cell phone setup the phone for people disability not know the phone. Say thank you for best customer service. God bless you 😇😇❣️

Great prices on books and a great coffee too!

Aweful customer Service! And to make it worse they let everyone including myself shop without a mask shoulder to shoulder. (Which Im ok with) and tell you its required to wear a mask before you use the credit card machine and check out??? They WILL NOT check you out without a mask even though youve shopped for 30 mins without one. Best Buy management has lost all common sense!

Full disclosure I work here but I still think we have great customer service and a friendly work environment. Feel free to come by the mobile department and say hi.

The TV wallmount that I wanted to buy was just overpriced and I found this out at the checkout register. I would not pay over $240.00 for it and left and will shop elsewhere it.

Nice people high hire prices in store than on thier web site.

They need more training in customer service.

Wasnt approve for laptop. 👎

Best buy supports communism.. If you are a free american think not about going in this store.

Have everything u can need ans then some n wonderful techs to help u

Went to purchase cell phone solar charger and a Dell laptop. The salesperson (who is behind a plexiglass divided sales desk) ask me to put a mask on, even though our state is open and mask free. I ordered the charger because I was already there. I will buy my laptop from someone who is more in line with my states Government regulations. I have medical issues with breathing and didnt even care about that.

Always friendly customer service.

Outstanding customer service. Used curbside pickup. The team is ready for NASCAR, had my order (washer and dryer) loaded in my truck in less than 7-minutes. Great job!

What a great store! The GM, Joe is very friendly and professional along with the Samsung Manager, Mikel. Very friendly staff - if they dont have something in stock they will make sure and order it for you!

Didnt have what I needed but the associate did try his best to help me.

Had to look for somebody to help us and that took 5 minutes. Then the associate was not very helpful!

Went there looking for Christmas gift ideas. The associate who assisted us was super helpful with a few items we asked about. We really like the geek squad replacement plan you can get with just about any tech you purchase there... maybe thats not what it is specifically called, so ask about it at checkout.

A little high for me. But very knowledgeable people

You honestly cant go wrong with anyone up there at best buy. Used to work there and management and staff are way better then they were 6 years ago.

I waited almost 2 hours to be called to buy a phone. Once I told them what phone I wanted it literally just took 5 minutes. They didnt activate it for me (it was unlocked) and they got me a bronze (rose gold) instead if the mystic gray that I asked for. I didnt notice until I was already outside and refused to go back inside.

Great customer service. They dont work on commission, so they are just truly trying to help. I needed advice on a new laptop, and the nice gentleman laid out the pros and cons of the wide selection of computers available. I found just what I needed!

Helpful staff! Really appreciated the insight on our TV purchase

One of the worst customer service company in the world of electronics. I will NOT shop there again unless if it is necessary. Its a regret there werent any local competitive electronic store near by. I was humiliated and accused of theft while I was trying to return an SD card that was purchased online. I have my receipt and came in the Abilene store to do a return and get a price difference due to the sale. The security (yellow shirt) associate directed me to customer service counter. Went to the counter directly to the customer service. Associate question my integrity of where locked up item SD card came into my possession. The associate didnt know what to do and didnt know how to proceed the transaction. Call for manager. Manager was rude and not very apologetic and walked away as though I was deceased. Corporate will never look at incident like these because of bad policy on customer service and on top of that making assumption toward electronics consumers that every time they shop they are thieves rather than a buyers. Be aware of how you shop. Bad policies always turn into a worst brand corporation. Trust and integrity should always comes first.

Not enough help at checkout. Making everyone go thru customer service and some people have major problems.

Love lectronics

The staff was very helpful and kind.

Excellent price on 12TB hard drives, theyre the only place in town with external drives that large that I could find.

They did a great job at helping me look around at and shop for TVs and surround sound systems. They need to stock more of their Samsung 2.5 SSDs in the 1TB, 2TB, and 4TB sizes.